Earlier quoted context omitted.
Any entity that can control an aspect of your life but doesn't give you the possibility to even talk to a human should not exist. I had to call the IRS today and with a little navigation cheat sheet, I found how to get ahold of someone with a 30 minute wait time. It sucked, but I spoke with a human that was very courteous. For a government agency, people dread it. But I at least have a ridiculous timeline to respond…
Agreed fully. Except I believe that there’s a deeper cause here, the misalignment between the interests of the actual users and the company to whom the users aren’t actually a source of revenue except by numbers that can be shown to advertisers and investors. (Further down this goes to our expectation of free service; it was all fun and beta at first but it turned out to be a trap.) Importantly, providing human servi…
That kind of stuff needs to end. Email's are required to conduct business and interact with the govenrment nowadays. A private company should not be allowed to just remove your ability to interface with businesses online. My bank can't effectively steal all my money and close my accounts just because I have a personal viewpoint or hell, even committed a felony! But for some reason (especially redditors) people think it's okay for a private company to shut someone down entirely just because of some form of speech or whatever reason simply because it's a private entity.