My dog was killed on a walk with a walker ordered through Wag • Hacker News Board

Re: My dog was killed on a walk with a walker ordered through Wag

#491

Post by beaconstudios » Mon, Jan 21, 2019, 11:05 AM UTC

nurettin wrote: post #490

beaconstudios wrote: post #296

Earlier quoted context omitted.

that's not what "first world problems" means. That's for people making a big deal about trivial problems. This isn't trivial, it's terrible.

It is not for trivial problems. It is for first world problems, as other places in the world don't have dog walking as a service complete with android apps and have not invented billion$ social networks for people to post their grievances when their pet dies or they get screwed over by strangers. Although, at the cost of appearing to be an individual who is insensitive to death, I can totally see the appeal for calli…

In my experience, "first world problems" is used to dismiss someone's complaint as trivial and lacking perspective by pointing out that they're basically high enough up maslows hierarchy that their remaining problems are really silly.

Re: My dog was killed on a walk with a walker ordered through Wag

#492

Post by michaelmrose » Wed, Jan 23, 2019, 1:35 AM UTC

Public response from wag https://wagwalking.com/daily/an-open-letter-to-the-wag-commu...

In particular

>Separately, we’ve taken a close look at one of our standard processes when paying a claim. In the rare instance when there’s an incident in which we need to work with the pet parents to make sure their needs are addressed, we’ve required them to sign an agreement — a common practice in the business world. It was so routine for us, in fact, that we didn’t pause to see if it made sense for every situation...

How about admitting that trying to make you doing the right thing conditional on them agreeing to be legally gagged was a horrifically morally repugnant way to handle the situations. There is no situation where such an agreement is beneficial to society and as such should be wholly illegal in all possible cases.

Re: My dog was killed on a walk with a walker ordered through Wag

#493

Post by Breza » Wed, Jan 30, 2019, 2:20 AM UTC

megous wrote: post #427

defap wrote: post #37

Earlier quoted context omitted.

Wow. The walker kicks and whips the dog until it vomits blood and Wag offers a refund and a $100 credit as settlement. Who in the world wants Wag credits after an experience like that. If Wag wants to buy these folks’ silence, shouldn’t they at least make a non-insulting offer?

It seems that by accepting the token compensation reflexively (before thinking about other alternatives you might have), the case can be argued to be settled and the company will have an advantage over you in case you change you mind after learning about the options you might have had for a better settlement. And credits are cheap and can be provided almost instantaneously. Sometimes they also expire (you have to use…

Think about the minimal cost of a case going to trial. Maybe $2,000 to pay outside counsel for one appearance to request dismissal? The costs balloon exponentially from there. I don't understand why Wag wouldn't offer at least $500 or $1,000 to avoid that.