As with so many matters that involve money, arguments fly around left and right that claim to be on principle, but really aren't. When you see ESPN and Comcast argue over showing the World Series, don't buy the argument that one of them is "trying to prevent loyal customers from being able to see their favorite game", or when your local hospital group withdraws from your employer health plan that "the other side is t…
They only make money by keeping customers happy. Isn't that why ESPN and Comcast want the World Series in the first place? Customers aren't giving them money in return for nothing like automatons. People always try to make businesses out as the unitary function organizations where their profit is completely disconnected from serving a market and keeping that market happy. The only time when companies can operate with…
You can also make money by giving customers no choice.