Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Zoom terms now allow training AI on user content with no opt out

explore.zoom.us

Post reply on HN
Print view View original

461–470 of 538 posts

Re: Zoom terms now allow training AI on user content with no opt out

#461

Post by verall »

gumby wrote: post #189
realusername wrote: post #119

Earlier quoted context omitted.

Skype became really really terrible, it looks like it's been unmaintained during the past 10 years, I'd rate its usability worse than most open-source software. The sound quality is also awful, it feels like I'm calling a landline.

Where do you live? In the US at least, landline (AKA POTS) is still the gold standard for audio quality.

I'm in the US and landline was dogshit compared to modern discord/whatsapp/whatever.

Maybe it's cause old phone mics sucked but it wasn't great.

Re: Zoom terms now allow training AI on user content with no opt out

#462

Post by aparnabzoom »

Hi there - this is Aparna from Zoom, our Chief Operating Officer. Thank you for your care and concern for our customers - we are grateful for the opportunity to double click on how we treat customer content.

To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes.

Also, Zoom participants receive an in-meeting notice or a Chat Compose pop-up when these features are enabled through our UI, and they will definitely know their data may be used for product improvement purposes.

Re: Zoom terms now allow training AI on user content with no opt out

#464

Post by tailspin2019 »

aparnabzoom wrote: post #462

Hi there - this is Aparna from Zoom, our Chief Operating Officer. Thank you for your care and concern for our customers - we are grateful for the opportunity to double click on how we treat customer content. To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes. Al…

When you say “Zoom customers decide … whether to share customer content with Zoom”…

Can you elaborate on whether this is opt-out or opt-in? Does a new user who starts to use Zoom today have this turned on by default?

Usually when companies say things like “customers decide” it can gloss over a lot of detail like hidden settings that default to “on” or other potentially misleading / dark patterns.

Given the obvious interest in the finite details being discussed in this thread, and your legal background, it would be good to hear a bit more of a comprehensive response if you can provide it.

Re: Zoom terms now allow training AI on user content with no opt out

#465

Post by nerdponx »

rany_ wrote: post #42
ta1243 wrote: post #34

"I am altering the deal. Pray I do not alter it any further." My company pays for zoom, presumably we agreed to some form of terms before this change. Is this the same TOS for paid accounts too?

I think so, given that it mentions the case of the client being a paying customer: > 31.3 Data Processing Addendum. If you are a business, enterprise, or education account owner and your use of the Services requires Zoom to process an End User’s personal data under a data processing agreement, Zoom will process such personal data subject to Zoom’s Global Data Processing Addendum. Though it limits the scope of the dat…

To some extent, I don't know how much I care. This is my employers problem, not mine.

Where it actually starts to bother me is when I need to use a platform like Zoom for a job interview. Now I'm forced to download this spyware onto my personal computer and forced to consent to a whole bunch of things I would rather not consent to, as a private individual, rather than as a representative of my employer.

Re: Zoom terms now allow training AI on user content with no opt out

#466

Post by cade »

imiric wrote: post #326

This is very much like the Black Mirror episode Joan Is Awful. By using modern services we consent to our data, including our likeness, being used in any way the service can extract value from it. User data is such a gold mine that most services should be paying their users instead. Even giving the service away for "free" doesn't come close to making this a fair exchange. Not to sound pessimistic, but we are already…

Enjoyed the Black Mirror reference, and will hopefully add to the pop culture enjoyable cross linking with https://en.wikipedia.org/wiki/HumancentiPad.

> WHY WON’T IT READ?!

Re: Zoom terms now allow training AI on user content with no opt out

#467

Post by nerdponx »

lucb1e wrote: post #37
abecedarius wrote: post #10

Why not switch? I've had good experiences with competitors. I don't know if they're as nice for mass meetings instead of one-to-one or small groups, but at least for the chats I've had, there's never been any reason to go to Zoom. (I care more about spyware, privacy, and user sovereignty than AI training.)

> I've had good experiences with competitors That's flipped for me: I've had good experiences with zoom on occasion. The only time we use Zoom is with US customers, so a handful of times per year I'd estimate. Before covid, I only ever heard of Zoom in the context of laughably bad vulnerabilities; then during covid, suddenly it was a new verb used online to mean video calls. In a world where there are many establishe…

When it comes to ridiculous EULA provisions like in this thread, are any of those competitors any better? Of course the open source ones are, but do people actually use those? Maybe they're popular in Europe, but I certainly won't be able to convince a potential American employer to interview me over Jitsi any time soon.

Re: Zoom terms now allow training AI on user content with no opt out

#468

Post by jonReadingNews »

aparnabzoom wrote: post #462

Hi there - this is Aparna from Zoom, our Chief Operating Officer. Thank you for your care and concern for our customers - we are grateful for the opportunity to double click on how we treat customer content. To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes. Al…

I can’t help but notice the distinction between between customers _deciding_ and participants being _informed_. Can participants not also decide? Can the decisions not be mutual and decided per-session?

My child uses zoom for school and our family for healthcare - both of those scenarios make us participants. It sounds like we are beholden to the decisions of your customer, the institutions.

I am extremely concerned and intending to initiate discussions and suggesting alternatives promptly this week.

Re: Zoom terms now allow training AI on user content with no opt out

#469

Post by throwaway2990 »

throw383834 wrote: post #443
throwaway2990 wrote: post #430

Earlier quoted context omitted.

Its CEO has ties to the CCP, development is all done in China. Just because it has a company registered and claims to be founded in San Jose doesn’t mean it’s not a Chinese company.

By that logic, Apple is also a Chinese company.

Apple only assembled products in China. Almost none of the iPhone is made in China. They do no development in China. They didn’t start the company in China. They run the app store and iCloud storage separately in China.

So by that logic. No.

Re: Zoom terms now allow training AI on user content with no opt out

#470

Post by vondur »

danShumway wrote: post #397

Tangentially related, but a number of telehealth operations with hospitals/therapists/etc... use Zoom -- I suspect because their clients can connect without an app or an account over a browser. When you join a Zoom session over the browser, you don't sign a TOS. And I assume that actual licensed medical establishments are under their own TOS provisions that are compatible with HIPPA requirements. Training on voice-to…

Zoom has a specific version for HIPPA regulations.
Post reply on HN