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New Surface Pro

microsoft.com

441–450 of 606 posts

Re: New Surface Pro

#441

Earlier quoted context omitted.

But even if Microsoft put 64GB of RAM in the surface pro, it still wouldn't be the right machine for the job you're describing.

And if you had an eGPU?

Then you're stuck at your desk anyway, so you might as well use a desktop machine and take advantage of the additional performance and cost savings.

Re: New Surface Pro

#442

Earlier quoted context omitted.

> - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. Not true. That is only for the iPhone. The Macbook has only national warranty.

https://www.apple.com/legal/sales-support/applecare/appmacna... > Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary acc…

I think this is to deal with products/parts which aren't available in different regions. As some people have mentioned, getting a keyboard replaced in a different region that has different keyboards isn't possible(unless you accept the keyboard used in that country).

Similarly if your power brick dies, you can't expect an apple store to carry power bricks for all possible outlets(especially with the iPhone style bricks that don't have removable prongs).

Still sounds like you'll get supported to that countries ability to support you.

Re: New Surface Pro

#443
post #88

Am I poor or is this thing crazy expensive ?

It is only expensive if you compare it to the craptops from dell and hp. Its got the same pixel density of a macbook pro, weights half as much, has a touchscreen, etc.

> Its got the same pixel density of a macbook pro

Just to clarify, the Surface Pro and Surface Book have a 267 DPI 2:3 aspect ratio display. They are fantastic.

The MacBook Pro's display is ~227 DPI and is not 2:3.

Re: New Surface Pro

#444
post #41

One import thing with all Surface laptops that most people don't know: > Support is limited to the country you purchased the device in. Eg: - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. - If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you. I purchased a Surface Book (which I love) in a Micr…

"If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are." This can be misleading. I bought my Macbook Air in Portugal, had 2y warranty there. Then moved to the UK and the brick stopped working. Went to an Apple Store and since it was after the 1y warranty offered when you buy it in the UK, they rejected replacing it for me. Eventually went to Portugal to visit m…

Brick means the power adapter?

I've gotten 4 or 5 replacements, for free. I always have spares (instead of carrying them with me). So always claim "Dude, weird, I just bought this a few months ago."

Given the past drama, I think Apple just swaps them, to avoid any further bad PR.

And, frankly, these adapters should last forever. For comparison, I don't think I've ever replaced an HP or Dell adapter.

Re: New Surface Pro

#445
post #408

Is this locked to install apps from Windows Store only?

No, that was only Surface Laptop - this is full Windows 10 Pro based on the pre-order page.

And to be clear, the Surface Laptop can be upgraded to Windows 10 Pro as well. Eventually that will be a $50 upgrade, but for the first year after launch, it will be a free upgrade.

Re: New Surface Pro

#446
post #393

I've been using a Surface Pro 3 as my one-and-only for almost 3 years, and it really feels like time to upgrade, so I've been looking forward to this one. My workload is probably something like 40% reading, 30% writing, 25% coding, and 5% running code, and the Surface has been a nearly ideal form factor for this. The new "Surface Pro" ticks a lot of boxes for me: - Supports my existing keyboard, pen, dock, and power…

Why would you even want to upgrade if you don't need the performance?

Well, I have found performance to be a little choppy over the last few months, but a fresh Windows install would probably help there at least some, though it wouldn't surprise me if the Creators Update isn't quite as smooth on older hardware.

Somewhat more concerning is the half dozen times in recent months where it has crashed and then had some kind of trouble starting up. Two such times I was convinced that it was the end for it, but leaving it for a while always allowed it to recover.

But mostly, battery life. SP3 wasn't a champ to start with, but I could get 4+ hours of work done easily without charging. At this point it's less than 2 hours before I'm hunting for a charger, which does change how I use the device.

Re: New Surface Pro

#447

Earlier quoted context omitted.

I've heard similar stories wrt apple care coverage...

Anecdote, but my experience with Apple has been the complete opposite.

My two times dealing with Apple Care have been pretty good, but a friend had a horrible experience with them. I haven't had to deal with a warranty issue out of the country though.

Re: New Surface Pro

#448
post #409

Earlier quoted context omitted.

This is not correct. My employer is in New Jersey, I'm in Canada. They purchased me a Surface Pro 3 at my request, and I've never had a problem getting support directly from Microsoft, including 2 48-hour replacements.

> This is not correct. I'm glad you had a good experience, but this does not make my poor experience or what Microsoft UK has repeatedly told me 'incorrect'. My case number is 1378118289.

It does make this blanket statement at least somewhat incorrect:

"Support is limited to the country you purchased the device in"

But it certainly doesn't invalidate your poor experience, which sounds very frustrating.

That said, your video looks familiar. Does it go away if you disconnect and reconnect the keyboard? Every once and a while I have to do that.

Re: New Surface Pro

#449
Nothing like confusing naming/branding than having a new product called "Surface Pro" when the Surface Pro 4 was released a few year(s) ago.

> Xbox

> Xbox 360

> back to "Xbox One"

Microsoft sure has weird naming tendencies,.

Re: New Surface Pro

#450
post #29

Earlier quoted context omitted.

The form-factor is pretty amazing. The portability is very good. The performance is also very good within the above two factors. The problem is the software and features: - Windows 10 is a known factor, and it constantly frustrates. - No Thunderbolt or USB-C is ridiculous in 2017. I'd like to see Microsoft releasing Linux drivers for the Surface Pro. If they really love Linux enough to support it on Azure, they shoul…

I've pretty much gotten used to Windows 10 at this point, and there are even a couple of minor UI tweaks that I miss when I use my Windows 7 machine at work. What frustrates you?

Windows 10 updates frustrate a lot of people. It will attempt it when you have a bad wifi connection and make the internet unreachable, or it will reboot when you're in the middle of something. And woe if you run out of battery power in the middle of the update... I'd rather have more control.
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