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New Surface Pro

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401–410 of 606 posts

Re: New Surface Pro

#402
post #127

Earlier quoted context omitted.

"If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are." This can be misleading. I bought my Macbook Air in Portugal, had 2y warranty there. Then moved to the UK and the brick stopped working. Went to an Apple Store and since it was after the 1y warranty offered when you buy it in the UK, they rejected replacing it for me. Eventually went to Portugal to visit m…

There is (currently) a two-year EU-mandated warranty, Apple was even taken to court for not emphasizing this enough when selling AppleCare.

Many EU countries have protections stronger than this. Eg after 2 years you might have a right to compensation proportional to expected product life.

Re: New Surface Pro

#403

Earlier quoted context omitted.

"If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are." This can be misleading. I bought my Macbook Air in Portugal, had 2y warranty there. Then moved to the UK and the brick stopped working. Went to an Apple Store and since it was after the 1y warranty offered when you buy it in the UK, they rejected replacing it for me. Eventually went to Portugal to visit m…

I bought a MacBook in the UK and some time later when I was in the US they keyboard became faulty. I walked in to a US Apple store and explained the problem. The Genius person agreed there was a fault and then started tapping away at their computer. He umm'ed and ahh'ed and called over a manager. At this point I was thinking they were going to reject the warranty repair for some reason, but the manager ended up apolo…

Pardon my ignorance but what is the difference in the UK style keyboard vs the US style keyboard? Is the 4/$ replaced with the 4/£ key? Wouldn't this be problematic when programming (for example variable substitution on the shell etc.)?

Re: New Surface Pro

#404
post #225

Earlier quoted context omitted.

Yes I'm saying it's not enough. It's the same RAM that was available 4 years ago on Macbook Pro (and still not available any higher on MBP either). It's common to run several types of server in production, these all need to be run on localhost for development purposes. Also virtual environments so server architecture can easily be scripted. 16GB works for me, but is far from ideal. I was hoping MS would one-up Apple…

Counter-example: I worked in ML research at one of the largest companies in the field (in the billions of predictions per day) and 16GB was more than enough to do anything I would ever do on a laptop/tablet/etc.. Furthermore, I found that solutions which couldn't be successfully worked on with Basically, when the difference between a dev sample and a prod sample is 3+ orders of magnitude, your ability to scale the pr…

> For graphics, I understand - but then you're definitely not working on a surface pro or on the go at all really.

I do work in graphics/rendering, I work on laptops often and plan to get a surface pro, 16 GBs is the most painful part of working on a laptop for sure. It is the primary reason I spend most of my day on the 128GB ram desktop whenever I'm close. But even 32GB would go a long way for me.

Re: New Surface Pro

#405
post #69

Earlier quoted context omitted.

wow, that's crazy customer unfriendly.

Eh, is it really? How many customers does this really affect? If you're from a European country and buying in the US, odds are you're trying to avoid VAT.

Or perhaps purchase a device like the studio or the book before their EU debut.

Re: New Surface Pro

#406
post #41

One import thing with all Surface laptops that most people don't know: > Support is limited to the country you purchased the device in. Eg: - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. - If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you. I purchased a Surface Book (which I love) in a Micr…

"If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are." This can be misleading. I bought my Macbook Air in Portugal, had 2y warranty there. Then moved to the UK and the brick stopped working. Went to an Apple Store and since it was after the 1y warranty offered when you buy it in the UK, they rejected replacing it for me. Eventually went to Portugal to visit m…

> If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are.

The reason I wrote that is because I've purchased multiple MacBook Airs in the US and Apple UK has always serviced them. Obviously your experiences are different.

Re: New Surface Pro

#407
post #338

Earlier quoted context omitted.

To go over 16GB right now on Intel mobile chips you need to sacrifice battery life (going from LPDDR3 to plain ol' DDR3 or 4). This will be resolved with Cannon Lake/Coffee Lake, but until then don't expect to see many ultra-thin form factor computers with >16GB.

I have a lenovo t460p which has 32 gb of this supposedly power hungry RAM and it can make it through a workday on a charge just fine. From what I can tell, the power needs of non-LP RAM are overstated. AFAIK, the reason ultrabooks have LPDDR3 is because it is very low profile when soldered. If thin is your thing, you want LPDDR3. My t460p has a smaller footprint than a MBP, but it is as thick as a whole stack of them…

That has a 72Wh battery; the Surface Pro 4 has a 40Wh battery, and this is presumably similar. So it's a pretty big difference.

The difference between LPDDR3 and DDR3 isn't dramatic in actual operation; LPDDR3 uses about 70% of the power of DDR3.

It becomes a bigger deal when the machine is in standby, however; LPDDR3 uses 10% the power of DDR3. This would be a big deal for Apple, which also insists on using LPDDR3, and has historically sold machines with standby times measured in weeks or months. Not sure if people have particular expectations of standby times from Surface Pros, but if they're used like tablets you'd want it to be decent. Keeping the memory powered is nearly the only power used when a computer's in standby, so 10x the power usage would be a huge deal.

Re: New Surface Pro

#409
post #41

One import thing with all Surface laptops that most people don't know: > Support is limited to the country you purchased the device in. Eg: - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. - If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you. I purchased a Surface Book (which I love) in a Micr…

This is not correct. My employer is in New Jersey, I'm in Canada. They purchased me a Surface Pro 3 at my request, and I've never had a problem getting support directly from Microsoft, including 2 48-hour replacements.

> This is not correct.

I'm glad you had a good experience, but this does not make my poor experience or what Microsoft UK has repeatedly told me 'incorrect'.

My case number is 1378118289.

Re: New Surface Pro

#410

Earlier quoted context omitted.

I bought a MacBook in the UK and some time later when I was in the US they keyboard became faulty. I walked in to a US Apple store and explained the problem. The Genius person agreed there was a fault and then started tapping away at their computer. He umm'ed and ahh'ed and called over a manager. At this point I was thinking they were going to reject the warranty repair for some reason, but the manager ended up apolo…

Pardon my ignorance but what is the difference in the UK style keyboard vs the US style keyboard? Is the 4/$ replaced with the 4/£ key? Wouldn't this be problematic when programming (for example variable substitution on the shell etc.)?

There are quite a few differences. You can see what they are by looking at the Keyboard prefs in MacOS and loading different localisations.

4/$ still works, but some of the other symbols are in different places.

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