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Adobe deletes Bluesky posts after backlash

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Re: Adobe deletes Bluesky posts after backlash

#431

Post by devsda »

55555 wrote: post #363

Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.

> actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately

I don't know if this is a recent policy change, but it is not the complete amount but only 50% of the remaining annual amount as per their website[1].

If it were something involving physical goods or services I can understand, but 50% penalty is still a crazy amount for a hosted software service.

1. https://www.adobe.com/legal/subscription-terms.html

Re: Adobe deletes Bluesky posts after backlash

#432

Post by t0bia_s »

__loam wrote: post #370
AnthonyMouse wrote: post #258

Earlier quoted context omitted.

That's exactly the moral argument Adobe is taking away from them, and the same argument has minimal economic relevance because it's so rare that a customer requires a specific individual artist's style.

Artists don't hate Adobe just because they're making an AI art generator, they hate Adobe because it's a predatory, scummy corporation that is difficult to work with and is the gatekeeper for common industry tools. Also, Adobe didn't take away the moral arguments against AI art, they just used previously liscened imagery that existed before they started making AI art generators. There's still an argument that it's de…

As an artist, mine major complain about Adobe is their spyware software design. Constant calls for adobe servers, unable to work offline in field with their product and no support for linux.

Also, I'm curious, when they start censoring exports from their software. They already do that for money scans.

I'm not worry about image generators. They'll never generate art by definition. AI tools are same as camera back then - a new tool that still require human skills and purpose to create specific tasks.

Re: Adobe deletes Bluesky posts after backlash

#433

Post by InsideOutSanta »

sanswork wrote: post #373
55555 wrote: post #363

Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.

I just went back through the sign up process to check and it seems pretty obvious these days? I got three options at checkout annual billed monthly, monthly, annual. I hate annual billed monthly but the wording isn't hidden.

I think it's still not great. The annual/monthly plan says:

>Annual, billed monthly

>US$22.99/mo

>Fee applies if you cancel after 14 days

There's a popup you can open with more information, but that just says:

>If you cancel after 14 days, your service will continue until the end of that month's billing period, and you will be charged an early termination fee.

It doesn't tell you anywhere what that fee is, and I can't find any link to a page with more information.

Re: Adobe deletes Bluesky posts after backlash

#434

Post by somedude895 »

> “Go back to the fascist-owned site where they enjoy supporting AI-generated art like your brand does,” wrote Evlyn Moreau.

Yeah this is why Bluesky will never be a serious and widely used social platform. It's the same sort of cesspool as the right-wing alternatives that popped up a few years back, just more self-righteous.

Re: Adobe deletes Bluesky posts after backlash

#435

Post by sethammons »

55555 wrote: post #363

Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.

We successfully stopped paying for a collection of Adobe products that were for a student license last year. We randomly were charged again in January and February of this year and when I called they couldn't find any records of charges. They recommended contesting the charges on the card and we've not been charged since. Still, crazy that they couldn't even verify they charged my card.

Re: Adobe deletes Bluesky posts after backlash

#436

Post by KurSix »

55555 wrote: post #363

Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.

Yeah, that whole "annual plan billed monthly" thing feels intentionally shady

Re: Adobe deletes Bluesky posts after backlash

#437

Post by hapidjus »

simonklitj wrote: post #421
sepositus wrote: post #367

Earlier quoted context omitted.

Wasn't there some action around this like a year ago? Can't find it now, but I thought it was investigated at some point.

Yeah, you can change plans (at no cost), then cancel right after the change. You get 14 days of free cancellation, which resets on plan change.

Did exactly this, got hit with the cacellation fee a couple of days later.

Re: Adobe deletes Bluesky posts after backlash

#438

Post by gcau »

55555 wrote: post #363

Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.

When I tried to cancel a regular monthly subscription, they tried to force me to pay a fee to be able to cancel the subscription, and they don't let you disconnect your payment methods. Luckily, I used paypal so I could unauthorise them on paypal. If this happened again to me I would be contacting the consumer rights organisation my country has.

Re: Adobe deletes Bluesky posts after backlash

#439

Post by slimebot80 »

I don't trust them at all. The amount of traffic to various domains is incredible coming out of their desktop apps.

But mostly, when they first started the subscription model I wasn't furious about it - until I realised I was stuck on a yearly plan, and I'm usually pretty good at detecting when I'm being tricked into that. A part of me doubts I was ever asked correctly.

Re: Adobe deletes Bluesky posts after backlash

#440

Post by [deleted] »

sanswork wrote: post #373
55555 wrote: post #363

Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.

I just went back through the sign up process to check and it seems pretty obvious these days? I got three options at checkout annual billed monthly, monthly, annual. I hate annual billed monthly but the wording isn't hidden.

[deleted]
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