Earlier quoted context omitted.
Remember when Crowdstrike crashed half the computers on the planet for a full day? Well, if you do, you're one of the few, because people are still using Crowdstrike, and the stock is still doing well overall.
It’s still one of the best antimalwares on the planet.
Samsung Q990D unresponsive after 1020 firmware update
431–440 of 580 posts
Re: Samsung Q990D unresponsive after 1020 firmware update
#432If the damage is actually as bad as it sounds, Samsung is probably talking with their lawyers and is being instructed to maintain radio silence so as to better prepare for the class-action lawsuit.
That is at least, if their ToS doesn't contain the all-too-common provision that you are simply not allowed to sue.
Re: Samsung Q990D unresponsive after 1020 firmware update
#433Re: Samsung Q990D unresponsive after 1020 firmware update
#434Earlier quoted context omitted.
Microsoft removed support for Skype on TV, not Samsung. Most apps get removed because the people writing them don't want to support them anymore. The Samsung framework from 2013 was always trouble and it doesn't support many current W3C features that you'd want as a developer. Most people I know are drawing the line at supporting 2014 or 2016 Samsung devices. Could Samsung update their devices to ensure they still su…
I hate this idea that software "rots" all by itself when it's just left on a device and is impossible to keep working. I would at the very, very least expect my device to work exactly as it did on day one, for the next 50 years, assuming I don't change the software. It's bits on a flash drive! It doesn't rot, outside some freak cosmic ray from space flipping a bit. If you're saying the software stops working because…
For instance, suppose a streaming service starts requiring a new login method. They have to update their apps to use this new API. If there are and have been over a dozen different distinct smart television operating systems in the past 15 years, and there will be a dozen more in the next 15 years, it’s unreasonable to expect that even companies the size of say, Netflix, are going to reach far enough back in their history to update all those apps. They probably don’t have developers who understand those systems anymore.
And also, the software distribution mechanisms for each of those platforms are probably no longer intact either in order to receive an update. While it’s true that my Panasonic Blu-ray player that I bought in 2009 is still perfectly functional, and has a Netflix app, I assume it doesn’t work and that Panasonic would be hard pressed to distribute me a working updated app.
The only way things would be much different would be if technology progressed at a far slower pace, so there had been no need to adopt any breaking changes to how the app is built, how the apps and firmware was distributed, etc.
Re: Samsung Q990D unresponsive after 1020 firmware update
#435Someone on reddit [0] mentioned that they updated their device via USB and hadn't encountered any issues. If that's true, then it might actually have been the previous firmware update that silently bricked the device. Or maybe Samsung only test in a controlled lab environment without real world signal interference. In any case, it's mind boggling how a multi billion dollar company lacks proper rollout strategies. I h…
Re: Samsung Q990D unresponsive after 1020 firmware update
#436Earlier quoted context omitted.
I have a similar experience with my high-end Samsung TV from 2013. The TV itself still works perfectly so I'm not replacing it soon (still 1080p, not 4K, but...), but over time, Samsung has steadily removed key features with each update. When I first bought it, it supported Skype video calls (and now the integrated webcam can't be used at all), IPTV streaming, and various third-party apps — all of which are now gone.…
This is exactly why "Smart" TVs don't make any sense. My in-laws have a perfectly fine Sony TV, it's nok 4K, but the HD picture quality is amazing still. Apps have slowly started to disappear as they are no longer being updated and new one aren't being added. I don't know how this work, but either Sony or the streaming service must be making the apps, and neither seems interested in maintaining apps for a 10+ year ol…
In the event that one wants the app functionality, they’ll always be better off with a streaming stick. Even in respectable brands of TVs like Sony, the SOC’s are weaker than what you find in that $40 “Chromecast with Google TV.” so they’re pretty horrible to use even while they are current and supported.
Re: Samsung Q990D unresponsive after 1020 firmware update
#437Earlier quoted context omitted.
Wouldn’t radio silence increase damages to customers and result in increased liability?
Remember when Crowdstrike crashed half the computers on the planet for a full day? Well, if you do, you're one of the few, because people are still using Crowdstrike, and the stock is still doing well overall.
Re: Samsung Q990D unresponsive after 1020 firmware update
#438Earlier quoted context omitted.
> LG TVs don't have a way to simply select "HDMI1/2/3/4" you're stuck using it's "smart" detection system, which can only be reset by physically unplugging the HDMI cables from the back of the TV, which is never easy to get to. Apparently the solution is to buy Sony and just pay the extra price. Another possible solution is to only use one input on the TV. Connect an A/V receiver to that one input and connect all you…
But this breaks DRMs if that's something you need.
Re: Samsung Q990D unresponsive after 1020 firmware update
#439Someone on reddit [0] mentioned that they updated their device via USB and hadn't encountered any issues. If that's true, then it might actually have been the previous firmware update that silently bricked the device. Or maybe Samsung only test in a controlled lab environment without real world signal interference. In any case, it's mind boggling how a multi billion dollar company lacks proper rollout strategies. I h…
Having worked for several billion-dollar companies, I can tell you it's very common. The extremely short answer to why is "silos on silos on silos on silos". Quite often, each team rolls things out however the hell they feel like. And the teams don't have very good people on them. It doesn't have to be this way, but the people at these companies simply don't give a shit about doing it in a better way. Bad leadership ensures it continues.
Re: Samsung Q990D unresponsive after 1020 firmware update
#440I have been boycotting samsung since ~2014; because of my experience with two, brand new, ~$1000 samsung devices, neither a phone. Their customer service blew me off, because both devices had intermittent issues. I tell people to avoid the company and its products. both devices were malfunctioning within the first month. 1) 4k60 32" monitor, the power button always flaked and it would randomly shut off, thus necessit…
Sometimes you have to hack their support script to get a replacement or a refund. After the first support call if you don't get what you want and it happened again, Call back to open a new support ticket. Pretend to walk through their steps but not do anything, and when they asked what was on the screen I would say it's blank and not turning on.