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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#421

Post by colejohnson66 »

willcipriano wrote: post #308
rkangel wrote: post #262

Earlier quoted context omitted.

No, it's almost certainly not legal. They're unlikely to pursue for damages though, and it doesn't feel unethical to me.

It's legal, you just still owe them the money. Nothing is stopping you from canceling a debit card that you have active reoccurring payments on, just if your mortgage was one of those the bank can still find you in default. Similarly if Adobe owed you money they may make you run through a customer service maze in order to get it. That's legal too. They don't have to provide you with a method to automatically take as…

You left out the part where they sell the debt you have with them to a debt collector who will then ruin your credit score.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#422

Post by colejohnson66 »

StavrosK wrote: post #271
danielheath wrote: post #213

Earlier quoted context omitted.

Super annoying? Sure. A bridge too far? Learn to deal with the world as it is mate.

If everyone learned to deal with the world as it is, nothing would ever change.

It’s possible to know how to deal with something, and advocate for change. They’re not mutually exclusive.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#423

Post by old-gregg »

gwittel wrote: post #30
old-gregg wrote: post #9

Earlier quoted context omitted.

Apparently they're doing pretty well. Don't expect them to change course. But this created the opportunity for others. I have migrated to Affinity photo + Capture One. No regrets.

How did you find the migration? I’ve been resisting Lightroom upgrades as I don’t want the cloud stuff. But as raw support for new cameras falls off it’s getting harder since the two step DNG import is such a pain. Moving to Capture One or something else seems worthwhile. Tried Darktable but wasn’t a big fan.

How did you find the migration?

Lightroom -> Capture One was an upgrade. Even when the learning curve is taken into account, I found C1 to be superior piece of software. It's faster, its color editing is better, and the default look it gives me was just better, at least for my camera.

Photoshop -> Affinity Photo was painful. I'd estimate the pain to be "moderate". It misses some features I want (color calibration targets support, some layer blending modes) and some others are not as great (no smart sharpening). Affinity UX of working with layers is surprisingly painful and the attention to detail in the UI is poor. But since 90% of my time is spent in C1 anyway, I found it tolerable.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#424

Post by CRConrad »

aspaceman wrote: post #394
wodenokoto wrote: post #284

Earlier quoted context omitted.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

You shouldn’t be contacting a bank - I think that might be the distinciton. When people say this, I interpret it as contacting their credit card and asking for a chargeback. This depends on the credit card company but mine is very willing to charge back if I call. They find it pretty trivial. I’ve never done anything like this with a debit card or bank though. I think the money that leaves through debit is actually g…

I get my credit card from my bank. I don't even know if you can get a card directly from a credit card company here in Finland.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#425

Post by johnchristopher »

rootsudo wrote: post #404
johnchristopher wrote: post #349

Earlier quoted context omitted.

> 2. Credit card is required in case you want to immediately scale up, and also, used as anti fraud as depending on the card used, and address is used to judge you as a customer and whether or not you should be disabled immediately upon account creation. That's not what MS says the credit card is for (edit: which doesn't mean they aren't using it the way you explained they do): > We ask for your credit card number to…

Fraud, and verify identity kinda go hand in hand. The type of credit card has high fraud activity. Remember, it is to stop bad actors from using azure services for phishing, tricky things, etc (since a default instance w/ IIS, or any web service will literally be on windows.net.) Anti-fraud == verify identity.

> Anti-fraud == verify identity.

That card has my whole name on it and the bank has a trail of everything I do with it. MS also now have a verified phone number and can see they both come from the same country.

> Remember, it is to stop bad actors from using azure services for phishing, tricky things, etc (since a default instance w/ IIS, or any web service will literally be on windows.net.)

Nothing prevents me from doing that with a regular credit card.

Nothing prevents them from shutting down services/instances that break their ToS.

How convenient for them the only way to try out their free offer is to give them the ability to withdraw money from me.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#426

Post by lazulicurio »

api wrote: post #384
lazulicurio wrote: post #291

Earlier quoted context omitted.

> Separating security patches from feature updates is better but doesn't 100% guarantee there are no data-losing bugs. It's a nice thought to separate "security" and "feature" updates, but I'm not sure if its realistically achievable. ---- Looking at the bigger picture, I think the issue is that once developers/managers got into the habit of forcing updates on users, it became an excuse for skimping on QA/QC. "If the…

That would be really, really hard and would require a tremendous amount of additional organization in the dev process. Either that or fixes would need to be back ported to every running supported version. That's insane.

I don't quite follow. Was that supposed to be a reply to the parent instead of me?

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#427

Post by tluyben2 »

berkes wrote: post #215
Aachen wrote: post #210

Earlier quoted context omitted.

Is that legal in the USA? Entering into a purchase agreement ("koopovereenkomst", not sure if I'm translating the jargon correctly) and then just not paying? Because that's certainly not legal where I live. I understand that the odds of repercussions are small and that there are no damages on Adobe's side since you haven't physically taken their goods so it would probably have to be taken up by the public prosecutor…

From "koopovereenkomst" I assume you are Dutch or Belgian. In the Netherlands, a "koopovereenkomst" most often means you have a "payment obligation" (betaalverplichting). The whole invoicing system where people pay afterwards, hinges on this principle. Disclaimer: IANAL (But I helped as software developer at a factoring company: which buys unpaid invoices from freelancers for a fee or a percentage of the invoice-amou…

Being from the Netherlands and having had a company there for 30 years, I know how well the law works; I have had many companies simply not paying invoices. And because the amounts are small (few 1000 usually) they get away with it without issues. We have tried everything: even winning in court but they still did not pay. Possession indeed is 9/10 of the law. So I would not worry about it too much not paying some Adobe bill.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#428

Post by tluyben2 »

folmar wrote: post #408
aspaceman wrote: post #394

Earlier quoted context omitted.

You shouldn’t be contacting a bank - I think that might be the distinciton. When people say this, I interpret it as contacting their credit card and asking for a chargeback. This depends on the credit card company but mine is very willing to charge back if I call. They find it pretty trivial. I’ve never done anything like this with a debit card or bank though. I think the money that leaves through debit is actually g…

It is not that much debit focused, but you normally get credit card from a bank here.

Which country? Because here in south eu all banks give out debit cards as standard card. NL is different in that they use maestro so if you want to travel (outside of eu) you have to request a regular debit/credit card and most NL banks do not issue debit cards outside maestro, so you get a Cc.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#429

Post by tluyben2 »

wodenokoto wrote: post #284
tobyhinloopen wrote: post #280

Earlier quoted context omitted.

I did the same. I just stopped paying and told my CC company to block transactions because I never agreed to them. Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling. I just blocked transactions and never heard from them again (except for some emails). If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

I had immense issues with this in NL, even on a credit card; however in spain/portugal, I just send an email with the transaction id they cancel it without asking anything.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#430

Post by whereistimbo »

whereistimbo wrote: post #101
adrr wrote: post #74

Earlier quoted context omitted.

They don’t really explain it. Did users buy a standalone version of these software and adobe now claims they can’t legally use something they bought?

Probably it's something in EULA that Adobe grant user licence to use the software that might be revocable under certain permission like this one.

http://web.archive.org/web/20200823055904/https://www.youtub...

http://web.archive.org/web/20200823055750/https://www.youtub...

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