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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#411

Post by mcyukon »

pfundstein wrote: post #143
AdamJacobMuller wrote: post #116

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

I wonder if OP could have changed his CC number to a disposable CC instead of paying out 11 months to cancel? You can also buy prepaid debit cards at supermarkets, post offices, etc (at least in Australia) which allow you to do the same thing.

Not likely, I tried that route about 2 years ago... they started calling and leaving threatening messages every day until I paid up. Not sure what would have happened if I kept ignoring them.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#412

Post by IAmGraydon »

wokwokwok wrote: post #294
IAmGraydon wrote: post #293

Earlier quoted context omitted.

So you signed up for an “annual subscription billed monthly” (which is discounted from the monthly subscription), didn’t actually read what you were buying, and this is somehow Adobe’s fault? This is not hidden from buyers. It is quite clearly stated when you choose your plan. You committed to something and didn’t follow through, so you are in the wrong.

Oh come; they obviously go out of their way to make sure this as unobvious as possible, for obvious reasons. I had exactly the same experience; adobe can burn in a fire after that and the iPad photoshop disaster as far as I’m concerned.

Have you actually looked at Adobe's site? You literally have to select "annual subscription billed monthly" to sign up. It's extremely obvious.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#413

Post by ttsda »

c0l0 wrote: post #328

I'd wish for every disgruntled Adobe client who now switches to another tool that satisfies their requirements, saving a few (or considerably more) bucks in the process, to donate a small part of that to the FOSS, libre alternatives for much of Adobe's product portfolio: https://www.gimp.org/ https://inkscape.org/ https://darktable.org/ https://krita.org/ ... You could do so much good with relatively little! :) Thank…

Digikam for the organization part of lightroom

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#414

Post by wokwokwok »

IAmGraydon wrote: post #412
wokwokwok wrote: post #294

Earlier quoted context omitted.

Oh come; they obviously go out of their way to make sure this as unobvious as possible, for obvious reasons. I had exactly the same experience; adobe can burn in a fire after that and the iPad photoshop disaster as far as I’m concerned.

Have you actually looked at Adobe's site? You literally have to select "annual subscription billed monthly" to sign up. It's extremely obvious.

> You literally have to select "annual subscription billed monthly" to sign up

No, that's automatically selected for you. :) Try using the website yourself.

The billing page clearly says "Subtotal $XX/mo"; the only place it says 'annual plan' is in the top box, which says 'Annual plan, paid monthly'; and when you select, eg. the standard photoshop plan, and click 'Buy now'; it takes you to a page where there isn't even a monthly option, despite the main page saying "US$9.99/mo".

As no time do you 'opt in' to an annual plan, except by clicking on the button that says 'US$9.99/mo'.

It would be 'obvious' if it said: You minimum commitment over 24-months is $$$.

It does not.

I don't know what you get from stubbornly refusing to acknowledge this is a dark pattern; clearly other people find this surprising too, and... well, I don't know what to say. Sometimes you have to acknowledge that you're wrong.

This is bad behaviour on the part of adobe; it's not really a he said/she said/my opinion is kind of thing; in many places, having the minimum total commitment displayed on the billing page is a legal requirement. In others, a no-penalty cancel-subscription is a legal requirement.

Adobe just flat out does neither unless you fight with them and threaten legal action.

I honestly don't know how they get away with it.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#415

Post by est31 »

berdario wrote: post #354
est31 wrote: post #232

Earlier quoted context omitted.

You already contribute by growing the community. Software benefits from network effects. E.g. a large hurdle for Libreoffice adoption is the fact that many documents are in the MS proprietary formats. Messengers like Signal or Telegram are in the same boat. As the community grows, the chance increases for someone to contribute by coding or money, or hiring the lead devs for support contracts. It doesn't have to be yo…

Those effects are vastly overstated. https://lwn.net/Articles/825602/ If you participate in the community, you can be a boon or you can also be a drag (if you just use the software in the privacy of your home, report problems and ask questions, without every giving back in any way, not even by answering other folks' questions). If you want your open source developers to eat, they need cold hard cash. From the lwn lin…

Thanks for linking the E-mail, it was a very interesting read!

200 million users means the community is huge. Not every project is in a situation like that. It means that Libreoffice creates tremendous value around the globe, and extracting just some of that value means the development efforts can be grown.

There are positive things in that e-mail as well: many large institutional users do contribute back.

Also note that well researched bug reports can be helpful for the community, especially if you post workarounds you found into the bug thread, and the thread is accessible by search.

As for Collabora, I'm not sure how much they engage in marketing? Maybe if they increase such efforts/change strategy they can grow their number of customers.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#417

Post by vosper »

jsmith99 wrote: post #251
vosper wrote: post #247

Earlier quoted context omitted.

> a factoring company: which buys unpaid invoices from freelancers for a fee or a percentage of the invoice-amount Getting way off-topic here, but I’ve never heard of this. Is it like a bill-collector for freelancers? Who do the non-payers tend to be - is it companies who think they can stiff a freelancer, but who will pay up when someone with teeth comes knocking? Also, can anyone sell an invoice on to someone else…

Not sure about freelancers specifically but factoring is normally used by small companies to reduce short term capital requirements, as most companies will only pay invoices after 30 days and some have payment terms of much longer eg 90 days. Anyone can factor an invoice and if it was issued by a large and credit worthy company then this is a cheap way to access secured credit.

Thanks, this makes sense. Do you have any idea what the factor’s cut is? It can’t be too much, because otherwise the freelancer would wait for direct payment - unless they are really tight for money - so my gut feeling is somewhere between 5% - 10%

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#418

Post by speg »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

That’s rotten. I’m about to sign up for Lightroom on iOS and hopefully I can avoid that by going through Apple’s payment service.

I guess that is the good thing about not letting third party payments on the App Store…

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#419

Post by adarshaj »

It may be coincidence, but just earlier today, I had to use a photo for display pic and default crop won't let you keep the whole photo in original aspect ratio, so I installed Lightroom to do resize but filling a blur. I believe this was my first time installing the app from play store, I signed in through Google login, I was surprised to find some 40 to 50 photos of absolute stranger synced to my email! I don't know who that person is, I assumed they may have put in my gmail instead of theirs, but it's stupid that they would start associating backups without verifying the email! Adobe has lost any respect it had. I will never trust them with my data.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#420

Post by themeiguoren »

FactolSarin wrote: post #10

Obviously this is a screw up on Adobe's part, but this is a good time to remind everyone that if you're not backing up your data, then it must not be very important to you. Back up your stuff! You never know when something unexpected will cause you to lose it!

Your data should always be stored in 3 locations:

1) Your primary computer 2) An external hard drive you keep at home 3) The cloud (Dropbox, google drive, etc)

This protects you from device failures, cloud failures/lapse of service, theft, and accidents at home (fires, floods). I personally keep the physical hard drive disconnected from the computer and in a safe, which should protect from power surges and weird edge cases like solar storms. And then I have a recurring calendar reminder set to back up my phone and computer to it every month. If my livelihood depended on that data (or if the stuff I most cared about like photos weren’t also on my phone) I’d do it more frequently.

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