401–410 of 608 posts
AI feels like “quick and cheap at the cost of quality” so I completely get why consumers would dislike it while business people love it.
I have yet to see AI being successfully onboarded in brands where I feel it actually benefits me. QuickBooks has annoying suggestions that shift the whole UI and cannot be disabled. Misclicks now happen. The AI in my robot vacuum is... just a label? I don't want to talk to it. I want it to deterministically clean my stuff. My TV got an upgrade to Gemini. Why? I don't talk to the TV, and it's in my face. (I'm think ab…
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>while consumers just want to know "what is this product going to actually do for me," and care less about whether it is implemented with the buzzword du jour. I would say that undersells the (not neutral, actively negative) impact of AI to many. What many people hear is "made with the tech that plagiarizes, leaves artists (and soon you as well) without a job, and makes things generic and bland!" You might as well ma…
Another signal that prominent mentions of "AI" in your marketing sends is "this product is going to shoe-horn AI into this somehow". Plenty of products that people use every day at home or in work - Google search, Facebook Messenger, Instagram, Jira, and more - have had some kind of AI-first redesign. In each case some AI functionality has been placed prominently either somewhere that you accidentally press it or in…
Just the other day I was trying to fix someone's laptop and reflexively pressed (what I thought was) the context menu key, only to find no context menu opened, and instead a Copilot window right in the middle of the screen.
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I really want to agree and I can fill the rage building inside me when I talk to one... but on the flip side I just had a conversation with the Amazon one and it fixed my weird incorrect region/country problem in about 5 minutes. I was filled with rage the entire time, but it fixed my problem.
it really depends on if it can do useful actions, and both you and the company can reasonably trust that it will actually do the right thing
>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…
What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest
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It's like how these automated call handlers that say "Just tell us what you need help with" and then no matter how you phrase the sentence it just doesn't understand what you mean. Great idea in theory, horrendous execution. Bonus points if it automatically disconnects after 3 attempts without finding the right magic word from its dictionary of options.
Oh fucking hell yes, how much I hate that shit. Bring back the "press 5 for XYZ" phone trees, I never have problems getting the systems to understand what I'm trying to indicate there.
I have no idea how to go about implementing such a thing, but it would be cool if someone picked up the idea and ran with it.
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I immediately skip all youtube ads that are AI generated, and I can easily spot them. Not just that, I am planning to actively avoid those brands that are doing this. A small way to send a message that this form of AI sucks. In addition, I make it a point to compliment humans that assist me in customer support, and ask them to tell their management that they need to hire more humans.
The problem is that your principled opposition to these ads by voting with your wallet does nothing. The advantage to the advertiser is that AI allows them to vomit out ads even more cheaply and to make even more micro-targeted versions of them, and the greater number of suckers sold to more than offsets principled opposers. The real solution would be the ability to block AI-generated adverts completely in your brows…
To speak from a cynical step further along the spectrum (e.g. "aacktually the real real problem is...") I submit that "voting with your eyeballs" is just a weaker form of "voting with your wallet", which is itself often a behavioral trap [0] that isn't effective and mainly exists to dis-empower the public.
In other words, blocking the adverts would be nice, but unless it's part of an organized boycott it probably won't affect much either.
>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…
I bet you did a bad job with your solution.
I hate AI (or humans following scripts like robots) customer service because they don't actually provide service. They jerk you around in circles, don't understand basic things, can't help, and take forever.
People don't hate customer service when they feel like they have been served.
>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…
What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest
Of course nothing beats a human with real agency at the company but like, these modern agents could be 100x better than what airlines and internet service providers currently have.
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I've actually been told by my teacher friends who used to complain about too much AI that their high school students are starting to reverse course here, and are now bullying each other for actual or perceived AI use. It's become cringe.
Assuming that's even remotely true, nerds were bullied for their use of computers. Now no one uses computers because only loser nerds use computers...
A "dork" is someone who likes AI a lot I think... They usually revolve more around a product or brand, and focus more on how great it is and everyone should like it. Rather than the "you wouldn't understand leave me alone" of the nerd.