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Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

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Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#331

Post by dylan604 »

dmd wrote: post #232
stvltvs wrote: post #193

Earlier quoted context omitted.

And frustrating automated voice systems, support chat bots that go in circles, etc.

>> It looks like this isn't something I can help you with. Would you like to be connected to a human who can help? > Sure! >> Ok, I'm connecting you to a human now. [5 minutes later] > Hello? >> Hi! What can I help you with? > Are you a human? >> No, I'm an AI agent programmed to help you with anything you need. What can I do for you? > You said you were going to connect me to a human. >> That isn't something I can d…

At least your example IDs itself as an AI agent. The ones I've come across hide it but it becomes obvious with responses like "I don't have access to that information" or something a human would never say. I had a dealership give me one of those, so I hung up on it and called a different dealership where I was connected to an actual human. Guess which one got my business...

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#332

Post by dylan604 »

dv_dt wrote: post #285
stvltvs wrote: post #193

Earlier quoted context omitted.

And frustrating automated voice systems, support chat bots that go in circles, etc.

So AI is resurrecting the microsoft clippy problem

Clippy was just ahead of its time. Sadly for the bots of now, they are only slightly better than Clippy

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#333

Post by alex_suzuki »

lacy_tinpot wrote: post #323
victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

Guarantee this is a generational split. The younger demographics will prefer the AI bot to talk to.

Gen Z hates AI… according to https://www.theverge.com/ai-artificial-intelligence/920401/g... (and others)

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#334

Post by gambiting »

fckgw wrote: post #324
victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest

It's like how these automated call handlers that say "Just tell us what you need help with" and then no matter how you phrase the sentence it just doesn't understand what you mean. Great idea in theory, horrendous execution. Bonus points if it automatically disconnects after 3 attempts without finding the right magic word from its dictionary of options.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#336

Post by bwfan123 »

victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

I immediately skip all youtube ads that are AI generated, and I can easily spot them. Not just that, I am planning to actively avoid those brands that are doing this. A small way to send a message that this form of AI sucks. In addition, I make it a point to compliment humans that assist me in customer support, and ask them to tell their management that they need to hire more humans.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#337

Post by lacy_tinpot »

alex_suzuki wrote: post #333
lacy_tinpot wrote: post #323

Earlier quoted context omitted.

Guarantee this is a generational split. The younger demographics will prefer the AI bot to talk to.

Gen Z hates AI… according to https://www.theverge.com/ai-artificial-intelligence/920401/g... (and others)

If that were true schools wouldn't have a problem with AI.

AI usage is rampant.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#338

Post by JoshTriplett »

gambiting wrote: post #334
fckgw wrote: post #324

Earlier quoted context omitted.

What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest

It's like how these automated call handlers that say "Just tell us what you need help with" and then no matter how you phrase the sentence it just doesn't understand what you mean. Great idea in theory, horrendous execution. Bonus points if it automatically disconnects after 3 attempts without finding the right magic word from its dictionary of options.

The answer I always give to "tell us what you need help with" is "representative" or "speak to a human". I despise the automated systems that respond to that with "before we can route you to a human, we need to know what you're calling about". Fortunately, some of those will take the continued statement of "representative" as a sign that they should give up and give you a human to talk to. Not all of them, though.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#340

Post by egsgsgst »

TRiG_Ireland wrote: post #289
kenjackson wrote: post #279

Earlier quoted context omitted.

I actually don’t think most consumers care about that at all. Consumers loved Napster. They have no problem stealing from artists outright, let alone indirectly. I think to consumers AI denotes lack of accountability or oversight. They think it might work - but it might not and no one will care. For example, I’m doing work in standardized test prep and there are tons of new AI products and no one likes it. Consumers…

There was a lot of outrage over the use of AI-generated images on the Leaving Cert exam in Ireland recently.

outrage lol
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