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Alaska Airlines' statement on IT outage

news.alaskaair.com

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Re: Alaska Airlines' statement on IT outage

#41

Post by anonymous908213 »

heolo739 wrote: post #33
anonymous908213 wrote: post #13

Earlier quoted context omitted.

Travel insurance is -EV. For the average person who uses it, they will spend more than they recoup. Otherwise the insuring company holding their policy would, you know, not be in business. I don't think there's very much skill in opting in to a -EV bet. The purpose of insurance is to avoid catastrophic losses, which is not a factor in this anecdote.

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Your mental faculties are not very well developed, it seems. Card counting is a skill. You gain an edge by being good at a simple game. You have direct influence over the outcome. Ditto the usage of credit cards.

It is in no way comparable to insurance. Your only influence over the outcome is to commit fraud (which is in itself a massively -life EV proposition). You are at an unbelievable information disadvantage, because the insurance companies are the ones holding all of the cards and have counted them thoroughly.

You have not actually posited a way to gain an advantage in taking traveler's insurance. If it were a skill issue, you would have elaborated on the skills required to do so. Instead you simply suggested that having traveler's insurance at all is a skill issue, and when called out, deflected to completely irrelevant topics.

Re: Alaska Airlines' statement on IT outage

#42

Post by ethbr1 »

thaumasiotes wrote: post #22
ohdeardear wrote: post #17

Earlier quoted context omitted.

[flagged]

> someone should invent an anti-lead; something to put in the water supply to add 30 IQ points, but that would probably be punishable by death Why do you think we add iodine to salt?

Mind control?

Re: Alaska Airlines' statement on IT outage

#43

Post by CaptainOfCoit »

benterix wrote: post #39
tschwimmer wrote: post #31

Earlier quoted context omitted.

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

Happened to me with Alitalia once, they changed their stance immediately when I put the local office of civil aviation on Cc: and the money was soon in my bank account.

This is the trick. The CC'd address doesn't even have to be correct, just make sure the host/domain part is the correct official local authority, and they'll do your right really quickly.

Re: Alaska Airlines' statement on IT outage

#44

Post by zrobotics »

ethbr1 wrote: post #42
thaumasiotes wrote: post #22

Earlier quoted context omitted.

> someone should invent an anti-lead; something to put in the water supply to add 30 IQ points, but that would probably be punishable by death Why do you think we add iodine to salt?

Mind control?

No, that's what the fluorine in the water is for

Re: Alaska Airlines' statement on IT outage

#45

Post by CaptainOfCoit »

sans_souse wrote: post #28

How exactly does an IT outage occur yet not be linked to any "other events?" Can we really use the phrase "IT outage" as if it's an explaination in and of itself?

Well, as a senior developer I've deployed my fair share of crash-inducing bugs, probably something like that could be counted as "IT outage they brought on themselves" rather than outside factors.

Re: Alaska Airlines' statement on IT outage

#46

Post by Macha »

hexbin010 wrote: post #37
croemer wrote: post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Often only if you are prepared to go as far as CEDR/MCOL. European airlines are not forthcoming with that compensation /at all/. They have entire teams, procedures, policies, strategies etc to avoid paying out

I will say I expected Ryanair to be more awkward about it but apart from a few discouraging messages on the claim form (“are you sure you’re entitled to compensation?” and “most claims aren’t successful” type stuff), once I did fill out the form they paid out quickly and without fuss, despite the payout being larger than the original fare

Re: Alaska Airlines' statement on IT outage

#49

Post by jddj »

croemer wrote: post #16
tschwimmer wrote: post #10

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Unless they claim, by noreply email, that it (eg. ATC strike in a 3rd country for which they had 2 weeks' notice) was out of their control and so no compensation is owed.

Then you get the pleasure of a phone tree that only allows the option of giving feedback about the noise on the plane or the cleanliness.

Then once you get through and manage to plead your case you'll get quarterly emails about how your case is in review and sorry about the delay but you should have news next week.

Not bitter.

Re: Alaska Airlines' statement on IT outage

#50

Post by thuridas »

ohdeardear wrote: post #17
tschwimmer wrote: post #10

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

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Just by forcing to compensate passengers accordingly they would start to care more.

What is the lost productivity for having so many people waiting on airports?

But that is consumer protection regulation and it is not going to happen in America in a few years

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