I think lifetime should mean lifetime. They should of given you at least 15 years free I think.
It appears that lifetime means lifetime of the product rather than lifetime of the customer. Is anyone really that surprised?
Yes, apparently so.
Joyent ending "lifetime" hosting accounts
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Re: Joyent ending "lifetime" hosting accounts
#42I do not want to be a jerk here, but the only reason I joined was the promise of "lifetime" - they can NOT just cancel our accounts does it does not suit them. Please contact me webmaster @ opendomain ORG if you would like to join the class action lawsuit.
Re: Joyent ending "lifetime" hosting accounts
#43Had an account with them back around then because their site made them seem technically proficient, but dealing with their customer service was like dealing with bad sys admins - grudging help and lazy. There were also a lot of unfinished nooks and crannies in their system. An overall lack of craftsmanship and care. The email brought back not so fond memories and is indicative of their attitude in all their interactions. Partly you are paying for company culture and theirs is not good.
Re: Joyent ending "lifetime" hosting accounts
#44Mixed Griller here. I don't remember what the language was, but perhaps in this case "lifetime" meant the lifetime of the product, shared hosting. Personally, I'm happy with the accelerator, I never did like shared hosting and quit using it a long time ago except for a couple of sites that are gathering dust.
http://web.archive.org/web/20060203030930/http://www.textdri... Q: How long is it good for? A: As long as we exist.
Didn't they cease to exist when they were acquired?
Re: Joyent ending "lifetime" hosting accounts
#45In the end shared hosting with Joyent wasn't very good. It was slow, it was clunky and had an air of neglect. I have one site remaining on it I think. Most of my sites are on Linode. What was worse was that Joyent changed directions, decided its then current customers weren't profitable enough (my guess shared hosting = higher per head tech support costs) and basically stagnated the service while it introduced new se…
The real issue is, to paraphrase a football player, "What do lifetime mean?" Is it the lifetime of the product (typical in consumer goods), or was it the consumer's lifetime (i.e.-until they died)? If it was the consumer's lifetime, if they had a site where someone died and another person was going to take over, would we then be upset if Joyent started charging the successor? Lifetime typically means expected life of…
If you look at the offer on the waybackmachine: http://web.archive.org/web/20060202181857/http://textdrive.c...
It has this Q&A item: How long is it good for? As long as we exist.
The footer states: a Joyent company
Nothing complicated, Joyent still exists. shrug
Re: Joyent ending "lifetime" hosting accounts
#46In the end shared hosting with Joyent wasn't very good. It was slow, it was clunky and had an air of neglect. I have one site remaining on it I think. Most of my sites are on Linode. What was worse was that Joyent changed directions, decided its then current customers weren't profitable enough (my guess shared hosting = higher per head tech support costs) and basically stagnated the service while it introduced new se…
The real issue is, to paraphrase a football player, "What do lifetime mean?" Is it the lifetime of the product (typical in consumer goods), or was it the consumer's lifetime (i.e.-until they died)? If it was the consumer's lifetime, if they had a site where someone died and another person was going to take over, would we then be upset if Joyent started charging the successor? Lifetime typically means expected life of…
The original product specified that it was good for "as long as we [Joyent] exist". NOT for as long as that product exists.
Re: Joyent ending "lifetime" hosting accounts
#47I wonder why Joyent thinks they can get away with this. "Q: How long is it good for? A: As long as we exist." seems to be a pretty good definition of "lifetime." I would think they could only get out of their promise via bankruptcy. Maybe Joyent is trying to substitute for legal bankruptcy with moral bankruptcy.
Re: Joyent ending "lifetime" hosting accounts
#48I paid the extra $$ for lifetime (and did it back when I was a grad student and had basically zero money) because I didn't want to have to think about hosting any more. Now I have to think about hosting again. Ugh. Broken promises leave a bad taste in my mouth.
On a related note: where is good for hosting two small websites? I'd like to be able to log in with SSH and get an actual Unix shell (and not have to pay too much, as the websites are neither large nor popular).
Amazon EC2 on the micro plan maybe? It's free for the first year as a trial.
Re: Joyent ending "lifetime" hosting accounts
#49I assume they're giving everybody a refund of their purchase price, right? ...Right?
They should, but probably wont.
If you sell a service, but decide not to provide it you should refund the money. Judging from the comments most of HN assumes if you "attempt" to provide the service you can keep the money.
Yes, I get it's a losing proposition for Joyent to live up to their obligations. So what? You either live up to them, or refund the money, it's really that simple.
Re: Joyent ending "lifetime" hosting accounts
#50In the end shared hosting with Joyent wasn't very good. It was slow, it was clunky and had an air of neglect. I have one site remaining on it I think. Most of my sites are on Linode. What was worse was that Joyent changed directions, decided its then current customers weren't profitable enough (my guess shared hosting = higher per head tech support costs) and basically stagnated the service while it introduced new se…
Joyent will keep supporting their Strongspace customers [which we, ExpanDrive, provide the service for - Joyent provides the hardware for their lifetimers]
Thanks Jeff for clearing this up