Joyent ending "lifetime" hosting accounts

I was (am?) also a TextDrive VCII customer. I signed up in March of 2005 and had a little home on a server called nelson. If my memory is correct it was around $450 or so and I hemmed and hawed over the decision. I was just getting out of the debt I had built up after the post-college/dotcom recession and it was a lot of money for me. However, I knew that I was going to continue programming for my career and so I saw it as an investment in them as well as myself. In 2008 I was asked to move to a Joyent shared accelerator (drake) and everything continued along.

I saw it as a genius business move for them: they got upfront capital in exchange for a promise to offer a commodity that their customers would naturally outgrow. Those customers would likely be highly influential and/or become power-users. Furthermore they would be able to grow bigger than they would otherwise without having to take VC money (which at the time was harder to come by and the VC had a lot more power/control). Now we have things like Kickstarter so the idea doesn't seem so strange anymore.

Every company that offers "lifetime" anything, seems to mean their lifetime, not yours.

I once had a lifetime free checking account, I still have the advertising flyers from when I got it.

Well they took that away from me last year too.

I guess they just count on you getting a lawyer and lawsuit being more of a hassle than you just walking away.

"your lifetime service will end on October 31, 2012"

If you're writing that sentence and don't see a problem with it, there's no helping you. Look, many of us have been there and sold "free" things to early customers who become a pain later on, but you have to honor it. Better yet, never sell something "lifetime" without at least some kind of low recurring fee to cover nominal costs.

There were actually a number of "VC" phases with TextDrive, starting with the "VC200" in 2004 that raised $40,000 from 200 pledges of $200 to acquire and set up the hardware--

http://photodude.com/2004/06/01/textdrive-or-how-to-raise-40...

That was followed by a number of upgrade offerings ("Mixed Grill", "3 Martini Lunch") in subsequent years, extending into the Joyent merger/acquisition, that required a larger lump-sum payment.

Their pitch on lifetime service? "How long is it good for? As long as we exist."

http://web.archive.org/web/20060202181857/http://textdrive.c...

Now, you can argue in strictly financial terms that those initial customers (of whom I'm one) have probably got their money's worth, and that the hosting landscape has changed sufficiently that the lifetime products are peripheral to Joyent's main business. The counterargument is that Joyent not only acquired TextDrive's customers, but the goodwill surrounding Dean Allen's original venture, and has traded on that goodwill ever since. Clearly, they feel that's not worth much these days.

Furthermore, giving people who've had eight years of not having to think about hosting options just 80 days to migrate, with explicit notice that their servers will be shut down and wiped on October 31, strikes me as pretty cheap.

As annoyed as I am with all of it, I'm more interested to know how to move off of their products and services now.

My lifetime account is where I have several important email servers, and I don't know how to migrate them. All the email says is to contact Joyent about getting migrated to one of their other product offerings. However, if I am only given 2.5 months to sort all this stuff out, I DO NOT WANT to use Joyent services. I'd love to use GMail for Business, Linode or what have you, but I don't know where to start.