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We are customers at windmill.dev and we are really happy with it. It also motivates us to write ever better docs as it means more answers can be an answered completely by the bot.
The learning I've had is that whilst the majority of queries go through standard search patterns (i.e. users search for something that's covered by documentation), a subset of queries are not answerable by our documentation but only implied by it. I've direct experience that Inkeep is serving a large part of that user segment and reducing our support burden.
As a very recent/specific example from last week, we had a community user generating a terraform provider for an internal use-case. By putting error messages from our CLI tooling into Inkeep's "Ask AI" feature, they discovered a nuance in "x-speakeasy-match" (the error message implied it created a circular reference, but didn't spell that out) and self-served a solution.
Inkeep effectively turned our documentation into a guided tutorial on our product, specific to the customer. Pretty strong ROI.
Used Inkeep in my previous company. A+ team & support. Nick & Rob are very strong leaders.
We've been a customer for the past year ( https://speakeasy.com/docs ). I was honestly highly skeptical about putting a RAG powered search in front of our documentation site instead of what we were using (FlexSearch / Nextra). Have been delighted to be proved wrong. The learning I've had is that whilst the majority of queries go through standard search patterns (i.e. users search for something that's covered by docum…
How is this different/unique than the thousands of other competitors that pretty much promise the same thing? sorry if it sounds dismissive of your product, but that's my first impression, and probably a lot of other ppl's too, so would be good to get a good answer...
Feel free to correct me on that, but here's my understanding. The comprehensive support products cover four main sub-products: 1. FAQ/Knowledge bases with search functionality. 2. Conversational mediums and agent notifications (e.g., live chat widget, messenger support). 3. Ticket management systems and agent management, which is the core of Zendesk/Intercom. This is the most difficult to operationalize as it require…
Inkeep has been great for us. Congrats on the launch!
Do you have any stats / benchmarks of how often it answers a question correctly that's present in the customer's documentation?
Inkeep has been very solid for us and running in our Discord. https://milvus.io/community Robert spoke at our meetup and is awesome. https://www.youtube.com/watch?v=35JdjmiDvWI