Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis
[deleted]
Stripe is about to refund €147k worth of payments to my all of my customers
41–50 of 197 posts
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#42[flagged]
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#43We get to hear this again and again. Makes you really think whether to use Stripe and I am tipping to no. Too big business risk at this point.
What alternatives are there to Stripe that don't suck? I've personally had nightmare experiences with Paypal, and there is no way in hell I'll be using crypto
Standard merchant gateway that has a relationship with your business bank. Ensure you procure that relationship through your bank with someone you actually speak to, ideally face to face but atleast on the phone. You pay slightly more than Stripe and the APIs generally suck but you don't end up with these sorts of impossible situations.
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#44This is the Nth horror story I've seen about stripe. It's the new Google.
Good docs and a sane technical API make my life as a dev easier.
But I'd rather use a payments vendor that I can trust not to deep 6 my company a year later.
Any recommendations? Ideally they still have good docs and a sane API.
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#45At 250k euros loss, you need to consult with a specialized lawyer. Someone who knows his way around electronic payments. Stripe might be (or not, the laws can be crazy) in the wrong here, and it would be interesting if you take them to court or take a legal action to see what their reaction is.
This. I feel people in tech often forget the world outside the internet exists. And that laws exist beyond EULAs
Laws don’t enforce themselves, but this is more of a civil case which definitely doesn’t enforce themselves.
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#46Bring them to court. It's enough money to make it worth the risk.
Bringing to court will take another $100k, probably tied up for years.
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#47Another reminder to have another payment processor ready to go.
I need to see some horror stories about authorize.net or the big banks for comparison. At least the banks have staff you can talk with.
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#48Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis
As technologists we should bare witness to the consequences our way work has in the world and seek to blunt them. You can personally opt out by ignoring these stories.
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#49What's going to be a good balance between convenience and financial safety?
Maybe start with Stripe because it's easy but use only the very basic functionality. If the business starts to grow, add an old style bank, one with humans to talk with, and move all the transactions there. Then say goodbye to Stripe.
Could that work?
Re: Stripe is about to refund €147k worth of payments to my all of my customers
#50I am small business owner and I use stripe since 2015 for a million+ of sales a year.
In the last year or two I noticed they have become more and more arrogant. I am talking early/mid 2010’s Facebook / Google arrogant.
I understand stripe is a successful company and it’s not easy to infuse a culture with so many people. But I surely hope they can turn this around.