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Xfinity outage leaves tens of thousands in the Bay Area without internet

sfchronicle.com

41–50 of 77 posts

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#41

Is it that rare of an occurrence that it's worth reporting in the newspaper? Comcast goes down in my area a few times a year, every year, for the 20 years I've been handcuffed to them. It's not ideal, but I wouldn't describe it as a newsworthy event.

In addition to how widespread the outage is, it’s also taking them longer to fix it than any other outage I’ve ever had with Comcast.

I can’t help but wonder if this is the result of a cyber attack on Comcast’s infra.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#42

One nice thing about San Francisco is we have many great alternatives for ISPs. Comcast truly is terrible. Wave Broadband is an excellent competing cable Internet company. Sonic is the best ISP I have ever had or could even imagine; reliable symmetric gigabit fiber, super low latency (4ms to the edge, it's all glass), tech support that knows what they're doing. There's also MonkeyBrains for 100+Mbps fixed wireless. N…

Meh, I'll vote to the contrary; Comcast works roughly 99.95% of the time for me. Obviously that's an approximation, but I rarely experience outages and I've been using them from two apartments in the South Bay for 10 years. The first few years they'd occasionally have local service outages around 2am but since then I rarely have outages of any kind and my speeds are great. Not as high as they say I do but supposedly sometimes higher when I do speed tests.

And as far as alternatives, in the Southbay it's very limited. I looked into this when I moved earlier this year and even Sonic only had DSL available where I live now. AT&T didn't even offer gigabit, and I'm not exactly in a bad spot other than that it's a suburb area (but I'm extremely close to a HQ for a FAANG).

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#43

North bay here. My Verizon cell service (calls + data) went down at the exact same time (10pm last night, for about 1-2 hours), and started working again at the same time Comcast came back online. Did that happen to anyone else? Felt like I was going crazy.

My GoogleFi service went down at the same time as Comcast. I am in Illinois. We had Comcast outage for almost 1 hour today around 7:15 am. I was on a work meeting. When my internet went down, I tried to get GoogleFi hotspot. Mobile data was not working. Then I tried to dial into the meeting. And it said my cell phone was not registered to network. At one point, the cell tower strength indicator in my mobile was showing a circle (no connection). Thankfully, now everything is back to normal.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#44

One nice thing about San Francisco is we have many great alternatives for ISPs. Comcast truly is terrible. Wave Broadband is an excellent competing cable Internet company. Sonic is the best ISP I have ever had or could even imagine; reliable symmetric gigabit fiber, super low latency (4ms to the edge, it's all glass), tech support that knows what they're doing. There's also MonkeyBrains for 100+Mbps fixed wireless. N…

That's a relatively new "nice thing", though. Amongst a lot of techies it was actually a joke how bad SV and SFO had it with internet options until recently.

https://www.eff.org/deeplinks/2019/06/fcc-siding-landlords-a...

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#45
I realize that most people view broadband as a utility that should never be down, but are any of us really paying for even three nines of reliability, let alone five nines? Unlikely. Outages happen. This is why having a backup is important.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#46

One nice thing about San Francisco is we have many great alternatives for ISPs. Comcast truly is terrible. Wave Broadband is an excellent competing cable Internet company. Sonic is the best ISP I have ever had or could even imagine; reliable symmetric gigabit fiber, super low latency (4ms to the edge, it's all glass), tech support that knows what they're doing. There's also MonkeyBrains for 100+Mbps fixed wireless. N…

That's a relatively new "nice thing", though. Amongst a lot of techies it was actually a joke how bad SV and SFO had it with internet options until recently. https://www.eff.org/deeplinks/2019/06/fcc-siding-landlords-a...

Monkeybrains has been servicing SF since 1998

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#47

One nice thing about San Francisco is we have many great alternatives for ISPs. Comcast truly is terrible. Wave Broadband is an excellent competing cable Internet company. Sonic is the best ISP I have ever had or could even imagine; reliable symmetric gigabit fiber, super low latency (4ms to the edge, it's all glass), tech support that knows what they're doing. There's also MonkeyBrains for 100+Mbps fixed wireless. N…

My current apartment has Wave as one of the options, my experience is not that good and I know many Wave users are considering switching to comcast because comcast users in the same building report better uptime. We have one outage per month on average and Wave don't publish service status at all so it is almost impossible to know whether the outage is just my home router or issue in the area (you can call the support number but good luck with that when everyone else is calling the same number during an outage).

ISP monopolies are a huge problem and I find smaller ISPs tend to have better services. My previous apartment has a dedicated support team from a small ISP, and the tier 1 rep on the support line was capable of explaining the building's network topology and how they do natting.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#48

Comcast/xfinity is horrible, last month during the atmospheric river my parents lost internet for 4 days. There was no update ever of when it would come back and their CS agent actually suggested that although they are working from home they should go use a public xfinity wifi spot... I suggested to him that he turn off his internet and go work at a public wifi point and tell me if that's a good solution

That's what Comcast told them to say. Don't abuse them; have some empathy - you have to deal with Comcast for a few minutes; they have to deal with it all day every day, and take the bullets from customers for Comcast's support policies and training.

> their CS agent actually suggested that although they are working from home they should go use a public xfinity wifi spot

That's a reasonable workaround, given that their home Internet is unavailable.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#49

Their twitter feed was hilarious - individuals were reporting outages as part of a collective 'me too' and instead of Comcast saying there's a big issue with our network, they replied (probably with a bot) to every message asking to be be DM'd with the account details so they could look into it. To get to the outage map, the default path from their site (which was also down), you had to sign in to see that your very…

Hmmm. My tinfoil hat tells me that Comcast may be doing this to tie users Twitter accounts to their real names and addresses.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#50

Their twitter feed was hilarious - individuals were reporting outages as part of a collective 'me too' and instead of Comcast saying there's a big issue with our network, they replied (probably with a bot) to every message asking to be be DM'd with the account details so they could look into it. To get to the outage map, the default path from their site (which was also down), you had to sign in to see that your very…

Hmmm. My tinfoil hat tells me that Comcast may be doing this to tie users Twitter accounts to their real names and addresses.

I mean, they can likely correlate that from their logs when you hit twitter and post if they really want to do that. Combine that with the info I bet Twitter sells on its users and it's got to be easy.
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