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Xfinity outage leaves tens of thousands in the Bay Area without internet

sfchronicle.com

11–20 of 77 posts

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#12
post #6
post #5

Earlier quoted context omitted.

The meeting where everyone will ignore all of the other forces at play that caused the outcome, and pretend that if only Joe or Mary had been better in some way, the whole disaster never would have happened. Yeah, fuck that shit.

I'd say it's a bit early in the morning to get worked up over something that as of yet took place only in our minds.

Pretty common scenario in tech engineering.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#13
post #9

> “This comcast outage is a great reminder of why it's still important to download and own physical copies of music, movies, etc.,” @krakinov tweeted. This is a bizarrely overdramatic response to one provider being down for an hour, and I can't imagine why the author felt the need to include it, other than to further dramatize their own dramatization of a rather innocuous situation.

> further dramatize their own dramatization of a rather innocuous situation.

That's exactly why they included it. It's the internet equivalent of when journalists go out and interview random pedestrians to get their reactions/commentary to some event.

They want a soundbite that will stick in your mind after reading/viewing the news segment, regardless of how useful the commentary really is.

As long as most news is for-profit, and therefore their incentives lie primarily in maximizing engagement/ratings/ad revenue, they will continue to optimize for those things with different iterations of what is essentially clickbait.

Even here on the relatively intellectual HN, I regularly see articles posted that have very clickbaity and misleading titles.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#14
post #5

First thing I think of is that poor engineer who committed the change that managed to bring down Comcast across the country. Oh to be a fly on the wall in that meeting.

The meeting where everyone will ignore all of the other forces at play that caused the outcome, and pretend that if only Joe or Mary had been better in some way, the whole disaster never would have happened. Yeah, fuck that shit.

At a previous job they sent everyone in the IT department to cause map training to improve root causes analysis. Mainly to get away from blame assigning.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#15

Is it that rare of an occurrence that it's worth reporting in the newspaper? Comcast goes down in my area a few times a year, every year, for the 20 years I've been handcuffed to them. It's not ideal, but I wouldn't describe it as a newsworthy event.

Same, but it’s rare that it’s widespread and protracted enough that spillover traffic affects wireless providers.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#16
post #9

> “This comcast outage is a great reminder of why it's still important to download and own physical copies of music, movies, etc.,” @krakinov tweeted. This is a bizarrely overdramatic response to one provider being down for an hour, and I can't imagine why the author felt the need to include it, other than to further dramatize their own dramatization of a rather innocuous situation.

> further dramatize their own dramatization of a rather innocuous situation. That's exactly why they included it. It's the internet equivalent of when journalists go out and interview random pedestrians to get their reactions/commentary to some event. They want a soundbite that will stick in your mind after reading/viewing the news segment, regardless of how useful the commentary really is. As long as most news is fo…

Now journalists don't go out and interview people for those reactions they just troll twitter and publish articles which are essentially multiple tweets.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#17
post #9

> “This comcast outage is a great reminder of why it's still important to download and own physical copies of music, movies, etc.,” @krakinov tweeted. This is a bizarrely overdramatic response to one provider being down for an hour, and I can't imagine why the author felt the need to include it, other than to further dramatize their own dramatization of a rather innocuous situation.

"This power outage is a great reminder of why it's still important to maintain and own wood stoves, kerosene lanterns, candles, etc."

Next he's going to talk about keeping a horse in a stable out back in case the gas station runs out of fuel.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#18
Comcast/xfinity is horrible, last month during the atmospheric river my parents lost internet for 4 days. There was no update ever of when it would come back and their CS agent actually suggested that although they are working from home they should go use a public xfinity wifi spot... I suggested to him that he turn off his internet and go work at a public wifi point and tell me if that's a good solution

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#19

Mendocino County, CA--My local Verizon data was also down for at least 10 minutes, likely overloaded due to the sudden outage, and local FM radio had no updates, as they do during events like wildfires or fiber optic cuts. So for the second Comcast outage in a row, my first line of confirmation on the outage (as opposed to damaged house wiring or hardware or something) was ham radio. I turned on the HT, hit scan, and…

I've had a horrible experience with RCS on Android to date. So much so that I fully disabled it again so I could actually send and receive messages. Very frustrating.

Re: Xfinity outage leaves tens of thousands in the Bay Area without internet

#20
One nice thing about San Francisco is we have many great alternatives for ISPs. Comcast truly is terrible. Wave Broadband is an excellent competing cable Internet company. Sonic is the best ISP I have ever had or could even imagine; reliable symmetric gigabit fiber, super low latency (4ms to the edge, it's all glass), tech support that knows what they're doing. There's also MonkeyBrains for 100+Mbps fixed wireless. Not all of these are available everywhere, particularly across the whole Bay Area, but compared to most of America that's captive to a duopoly of mediocrity we're pretty well off.
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