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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#41

Post by wlll »

Years ago I needed to cancel a fax service. They refused to allow me to cancel unless I called them up, which I wouldn't do.

In the end I just changed all my details to some variation of the phrase "cancel account" except the billing details (which I couldn't change) then did a chargeback every time they charged me.

It took them a couple of months to finally get round to cancelling my account (I think it was actually the bank who intervened). It was more effort than just calling the fac company, but I sure as hell wasn't playing their game.

Re: Cancelling Dropbox Pro is hard

#42

Post by fencepost »

saghm wrote: post #35
sambucini wrote: post #22

Retain with pain.. The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response: Hello, We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed. Before we can proceed with fully processing your request, we n…

> A statement under penalty of perjury that all information in your request is truthful and that this is your User Account or that you have the authorization to make the request on behalf of the owner of the User Account That strikes me as really extreme. If I had an Udacity account and someone tried to delete it, I would be annoyed, but I wouldn't seek to press criminal charges against them.

Their concern is probably someone deleting somebody else's account, along with all record of courses completed, etc. Is it possible to have an Udacity account if you're not actually paying them? If so, "account removed" and "unpaid account" are very different things and the transition between them is one-way.

Re: Cancelling Dropbox Pro is hard

#43

Post by kuschku »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

If it’s harder to leave than to join, then it’s also illegal in the EU.

You have to be able to cancel through the same medium through which you can subscribe (so if you can subscribe through email, then unsubscribing only through snail mailing a letter is illegal), and it can’t be an unreasonable effort.

I’m very interested what the consumer protection agencies in the EU have to say about this.

Re: Cancelling Dropbox Pro is hard

#45

Post by eiurafhlfie »

sambucini wrote: post #22

Retain with pain.. The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response: Hello, We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed. Before we can proceed with fully processing your request, we n…

I'll remember to never sign up for that service. Thank you.

Re: Cancelling Dropbox Pro is hard

#46

Post by rzzzt »

WrtCdEvrydy wrote: post #17
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

privacy.com is probably what you want. You're making it a pain in the butt to cancel? That card is no longer valid.

How is this working? Don't they send the unpaid part to collections?

Re: Cancelling Dropbox Pro is hard

#47

Post by jrootabega »

sambucini wrote: post #22

Retain with pain.. The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response: Hello, We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed. Before we can proceed with fully processing your request, we n…

Almost sounds like they're about to say GuyWhoWantsToKeepHisAccountSaysWhat

Re: Cancelling Dropbox Pro is hard

#49

Post by Tomte »

cheschire wrote: post #31
Tomte wrote: post #27

Amazon is the same. I just cancelled Prime yesterday. It took me four or five confirmations that yes, I want to lose the benefits. The buttons were jumping around. Sometimes the left one was for cancelling, sometimes the right one, sometimes it was a few centimeters lower. I love my Kindle, but without that my Amazon account itself would be in real danger.

just wait till you get closer to the end date of your sub. They will start harassing you on every page load of every product you look at.

Their page header "you saved XXX Euros last year from YYY orders with free priority shipping" was very effective.

Not because I was thinking "wow, I've saved so much money".

But because I was thinking "wow, I'm buying too much stuff".

Re: Cancelling Dropbox Pro is hard

#50

Post by jordanbeiber »

Yeah, I actually by accident retained my account by not clicking the last of several ”are you sure” type buttons.

I had a yearly plan and had moved everything off to my own NAS in the last month before subscription renewal.

Was very surprised to see an additional year billed to my account!

Well annoying, and quite ugly.

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