41–50 of 50 posts
My business had a 6% chargeback rate at one point because our biggest client's mom didn't recognize us and disputed hundreds of charges. Stripe sent me this same email, but they let me work it out and continue operating. IMO if this questionable post is the worst story out there about Stripe, it shows that Stripe is doing a great job.
"our biggest client's mom" What are you selling?
6.5% chargeback rate. This entire blog post reads like other posts of its type from people who don't understand credit card processing or how it all works. "Shortly after sending the above information we discovered that the specific charges flagged as fraudulent were not fraudulent charges. They were, in fact, due to chargebacks related to a recently acquired eCommerce store where fulfillment was lagging heavily duri…
I would count myself in the category of people who don't know exactly how this all works, but this email[0] makes it sound even worse by the end: > We calculate the dispute rate a number of ways, but the two most common are: > 1. The percentage of charges on your account that have been disputed (you are currently 23.74%) > 2. The percentage of volume on your account that has been disputed (you are currently 44.82%) […
It sounds like he acquired a business that wasn't actually sending out the products that they were charging customers for. What surprises me is that he only discovered this after the chargebacks started coming in. If my company stopped providing the service I was charging for, I would have 3,214 missed calls and 23,512 emails within about 36 minutes. Customers generally don't call their banks until multiple attempts…
Yeah, this has to be a deliberate fraud outlet. Back in 2009, I ordered a pair of boots for a Halloween costume online. They sent me an email telling me a window when the boots were supposed to ship, and I specifically ordered two-day shipping. Of course, they charged my card right away, which I didn't know at the time was a red flag. They missed the shipping window. I thought "no big deal, there's a huge holiday com…
Earlier quoted context omitted.
I would count myself in the category of people who don't know exactly how this all works, but this email[0] makes it sound even worse by the end: > We calculate the dispute rate a number of ways, but the two most common are: > 1. The percentage of charges on your account that have been disputed (you are currently 23.74%) > 2. The percentage of volume on your account that has been disputed (you are currently 44.82%) […
I notice that this image was removed from the article as well.
Thank you faitswulff for preserving the text at least for posterity.
My business had a 6% chargeback rate at one point because our biggest client's mom didn't recognize us and disputed hundreds of charges. Stripe sent me this same email, but they let me work it out and continue operating. IMO if this questionable post is the worst story out there about Stripe, it shows that Stripe is doing a great job.
"our biggest client's mom" What are you selling?
Earlier quoted context omitted.
You’re moving the goal posts. Counterfeit goods, entirely legal to shut down the sale of. Authentic goods, you cannot. It’s up to the brand to prove they’re not authentic goods being sold and pursue the necessary channels to shut the seller down.
Says the scammers. You are willfully ignorant here. Your post did not consider the high likelihood that a container of product on "clearance" from north face is counterfeit. My point is simple. We have to have less tolerance of the willful ignorance by scammers. The brand should not need to pursue this. Stipe / Atlas CAN and SHOULD shut down merchants who exhibit characteristics of fraud. Amazon should shut down the…
Earlier quoted context omitted.
I notice that this image was removed from the article as well.
That's disturbing. I distinctly remember seeing that image too when I read the article. Thank you faitswulff for preserving the text at least for posterity.
Earlier quoted context omitted.
Says the scammers. You are willfully ignorant here. Your post did not consider the high likelihood that a container of product on "clearance" from north face is counterfeit. My point is simple. We have to have less tolerance of the willful ignorance by scammers. The brand should not need to pursue this. Stipe / Atlas CAN and SHOULD shut down merchants who exhibit characteristics of fraud. Amazon should shut down the…
I’m not willfully ignorant. The regulation you want to exist (brand gating) does not exist in US law. You must not seek brand approval to sell their goods. You’re attempting to spread misinformation because (it appears) you have an axe to grind.
I think folks like you confuse something not having a law against it as something that prevents honest businesses from doing anything about the issue. That is misinformation.
I'll let this lie here because you seem both unwilling to consider the source of the container, but unwilling to consider this a useful or meaningful business standard.
Earlier quoted context omitted.
That sounds like the real lesson here: have separate accounts for separate sites. I haven't used Stripe for years, so I'm not sure: is that totally kosher? And if you enter the same business/tax/ID details for two different accounts, will there be any problems? It'd be great to hear from someone about Stripe about this, as I know a lot of Stripe people hang around HN.
My company uses 3 stripe accounts on the advice of our stripe representative, so I believe they’re ok with it.
