It seems to me that despite the tech, Netflix video quality is really horrible. Youtube is consistently much higher quality, even though Netflix's own "fast.com" tells me my connection is capable of 75Mbps downstream. Which should be enough for crisp 1080p. Multiple times I've been so frustrated with Netflix's quality that I've started a movie, stopped it because it looked like something out of a VCR, torrented the t…
Most likely you're watching in 720p. In Chrome, Firefox and Opera you're getting 720p max. To get 1080p you need to be watching in Internet Explorer, Safari or on a Chromebook. To get 4k you need to be watching in Edge and have a 7xxx or 8xxx Intel CPU and HDCP 2.2 enabled display. Source: https://help.netflix.com/en/node/23742
But even using Edge is not a silver bullet for all content, as some seems to be limited to that low bitrate 480p on all browsers, even if higher quality is available on a TV app.