> "Customers may have purchased counterfeit versions of legitimate products," an Amazon spokesperson said when asked about the issue. Does this have to do with Amazon's practice of commingling goods from various sources together? I imagine in some warehouse, a big box of Panjwani's legit goods all mixed together with some not-so-good-goods.
"The customer purchased a counterfeit item!"
Actually, no. The customer purchased an authentic item but Amazon shipped the customer a counterfeit item. Guess whose responsibility that is?