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Adobe tries to strong-arm me into keeping Creative Cloud

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Re: Adobe tries to strong-arm me into keeping Creative Cloud

#41

Post by rangibaby »

voltagex_ wrote: post #37
jakobegger wrote: post #15

This is why I refuse to buy software-as-a-service. If I run software on my own hardware, I want to own it. When Adobe introduced recurrent billing, I decided to switch. Fortunately a bunch of affordable, non-subscription competitors to Photoshop and Illustrator have sprung up in the recent years. For example, Affinity Designer is a great replacement for Illustrator, and its cheaper than the academic Illustrator licen…

I wonder if there's any (paid or unpaid) alternatives to Lightroom (and Apple Photos).

I think Dark Table is meant to be an open source version of Lightroom:

http://www.darktable.org

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#42

Post by ghrifter »

jakobegger wrote: post #15

This is why I refuse to buy software-as-a-service. If I run software on my own hardware, I want to own it. When Adobe introduced recurrent billing, I decided to switch. Fortunately a bunch of affordable, non-subscription competitors to Photoshop and Illustrator have sprung up in the recent years. For example, Affinity Designer is a great replacement for Illustrator, and its cheaper than the academic Illustrator licen…

What are the alternatives to photoshop? Gimp? Luckily I still have photoshop cs5.5

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#43

Post by ekianjo »

rangibaby wrote: post #41
voltagex_ wrote: post #37

Earlier quoted context omitted.

I wonder if there's any (paid or unpaid) alternatives to Lightroom (and Apple Photos).

I think Dark Table is meant to be an open source version of Lightroom: http://www.darktable.org

It is not as powerful as Lightroom, but it's a good start and it keeps improving.

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#46

Post by alexkavon »

yangez wrote: post #36

How is this "strong-arming"? If we keep devaluing the meaning of words, we won't have any left when something serious actually happens. The rep ran through a couple of retention scripts, and then got mixed up because OP called on the last billing day. Then he promptly canceled the service without any charges, which is exactly what OP was looking for. (And no, it's probably not because of the threat to contact his sup…

> How is this "strong-arming"? If we keep devaluing the meaning of words, we won't have any left when something serious actually happens.

In the age of click bait headlines, don't expect anything to change.

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#47

Post by swang »

Maybe it's just because the custrep was confused and maybe English isn't the custrep's first language. I mean personally that convo was kinda confusing. But nothing in the conversation looks deceptive, just another long, annoying, and boring process of canceling something.

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#48

Post by nicklo »

Went through a similar process when I cancelled by Creative Cloud. I got an email that my credit card had expired, so I put in the details for the new credit card. I hadn't even realized I was still paying for Adobe CC, so I then called to cancel the service. Support agent went through this same script, I was forced to pay the absurd termination fee and thought that was the end of it.

I got an email the next day thanking me for updating my Credit Card information and that my Adobe Creative Cloud subscription had been renewed because the charge on the new credit card info went through. I had to call Adobe yet again and jump through through many, many hoops but eventually got it taken care of.

What a terrible experience, I'm going Sketch all the way from here on out.

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#49

Post by huhtenberg »

yangez wrote: post #36

How is this "strong-arming"? If we keep devaluing the meaning of words, we won't have any left when something serious actually happens. The rep ran through a couple of retention scripts, and then got mixed up because OP called on the last billing day. Then he promptly canceled the service without any charges, which is exactly what OP was looking for. (And no, it's probably not because of the threat to contact his sup…

It's "strong-arming" because the rep lied about this person being responsible for early termination fees.
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