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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#391

Post by Perseids »

trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

A side aspect of this drama is the root feature which enabled this bug:

> ugh sorry this was a bug with the 3rd party harness detection and how we pull git status into the system prompt

Claude wants to exercise control of how I use the "inclusive volume" that I purchased with my monthly subscription. This harms competition (someone else could write a more efficient or safer coding agent) and is generally not in the best interest of society. Why do we allow this?

This specific case is interesting, because it is so clear cut. There is no cross financing via ads, they already have the infrastructure to measure usage and even the infrastructure to bill extra usage. I also don't see how you can plausible make the argument that restricting usage to their blessed client is necessary for fair use or for the basic structure of their business model (this would be the standard argument for e.g. Youtube: Purposefully degrading the experience of their free client to not support background playback enables the subscription model).

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#392

Post by pshirshov »

quietsegfault wrote: post #377
Rebelgecko wrote: post #282

Earlier quoted context omitted.

As a large language model, their support is not allowed to issue compensation

I know this is a joke, but Amazon’s bots give me compensation literally all the time when something goes wrong. It’s possible.

Same experience. Literally yesterday it refunded me for a thermos shattered by the delivery guys.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#393

Post by rurp »

archon810 wrote: post #360
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

They're issuing refunds and extra credits https://news.ycombinator.com/item?id=47954655 .

Days after denying that same refund and after a massive PR backlash.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#395

Post by kentm »

mothballed wrote: post #137
massysett wrote: post #124

Earlier quoted context omitted.

I sat in small claims court one day to watch. A plaintiff won a judgment. He asked the judge: “what do I do now?” The judge replied: “well, if you’re reading the paper one day and see ‘defendant wins the Powerball,’ then you know exactly what to do.”

I've heard of people putting a lien on stuff like the employee's desks and chairs and then they surprise pikachu when the sheriff shows up and the assholes that didn't pay it have nowhere to sit. No idea if it's true, but it was convincing.

There was a Daily Show skit about this: https://vimeo.com/44985418

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#396

Post by joquarky »

Cpoll wrote: post #188
Ekaros wrote: post #160

Earlier quoted context omitted.

Why should they? Freedom of association is key Western principle. Steam chose not to associate with them anymore. If the user don't like it they should have sued them in court instead.

Being able to freely threaten reprisal against people exercising their rights circumvents those rights. Freedom of association applies to individuals; it's a non-sequiter here.

Idealism ≠ Reality

Fuck I hate being old and having to be on this side now.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#397

Post by [deleted] »

teraflop wrote: post #91
throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

Oh, what I wouldn't give to see the system prompt that tells Claude what it is or isn't "able" to give refunds for. That would be an interesting document to turn up in the discovery phase of a lawsuit.

[deleted]

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#398

Post by kelnos »

Animats wrote: post #300
hvb2 wrote: post #81

Earlier quoted context omitted.

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

If the business has a physical presence somewhere, it's not hard. In California, you can get an order to the Sheriff for a "till tap" or an "8 hour keeper". A till tap means a sheriff's deputy or two show up and take the money out of the cash register. A "keeper" means they stand next to the cashier all day and take in money as customers pay. There are fees for this, a few hundred dollars, and they're added to the ju…

How would that work for a company like Anthropic, where there's no physical store, no cashier, and no cash, even?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#399

Post by MithrilTuxedo »

trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

Is there no constraint preventing extra usage billing from being used before regular usage billing has been exhausted?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#400

Post by areoform »

justinclift wrote: post #374
areoform wrote: post #185

Earlier quoted context omitted.

This billing cycle my account was billed an extra $200. I investigated. I was being for a Claude Max gift subscription that has been sent to – what appears to be – a randomly generated 27 char alphanumeric icloud email account that bounces. Apparently, Anthropic doesn't have a centralized process that allows you to approve, see or revoke "gift cards." And no I can't use this hypothetical gift card. Because I can't se…

Maybe worth trying some of their ~legal-ish email addresses? * notices@anthropic.com : from https://www.anthropic.com/legal/commercial-terms ) * usersafety@anthropic.com : from https://www.anthropic.com/legal/aup * marketing@anthropic.com : https://www.anthropic.com/legal/consumer-terms * disclosure@anthropic.com : from https://www.anthropic.com/responsible-disclosure-policy * dpo@anthropic.com : from https://www.ant…

    Follow up note -> Yep, it's automated and DOES give access to their docs. ;)
    
    Their insurance levels don't really seem to be anywhere near what I'd expect frankly. To me, they look much lower than even entry level mandatory company insurance for brand new businesses at least in Australia. o_O
What is their in-house counsel doing? How has no one flagged any of this?
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