381–390 of 484 posts
It looks like the author is requesting this link be removed from HN: > STOP EMAILING ME AND CALLING THE LIBRARY ABOUT THIS > This was shared without my permission. This was not supposed to be public. It was meant to be shared internally to Google. > ...
Earlier quoted context omitted.
I’m not GP, but I expect that regulation could help by requiring customer service. Similar to banking. And there could be an agency similar to CFPB where citizens could appeal who would then make formal investigations. So regulation would force the workflow described in the article to not have a grim outcome for elderly users of gmail.
Since opening all these offices costs money, this means that the accounts can't be free anymore. I suppose they could be subsidized by the state for low income people.
I don’t know Google well enough to know what they would need to do to offer non-shitty service. Maybe they show more ads.
I also think they could automate good service if they wanted to, but it’s not a priority and they aren’t required. I used financial services before and after CFPB and I don’t remember price increases on my bank accounts. So perhaps something similar would apply here.
It looks like the author is requesting this link be removed from HN: > STOP EMAILING ME AND CALLING THE LIBRARY ABOUT THIS > This was shared without my permission. This was not supposed to be public. It was meant to be shared internally to Google. > ...
Yes, this one is a bit of a grey area and I'd love to hear dang's opinion on it, but personally based off the user's EDIT I have used my "flag" on this post.
I don't particularly love gmail and I'm personally trying to switch to fastmail over time, however I am on google's side this time around. There are reasonable approaches that can address this librarian's concern. Backup codes, backing up the MFA seed. She talks about patrons having cell service shutoff, but that doesn't affect google authenticator. There are good reasons why google went to an MFA only model and yes…
If available, it seems to me it would be the best option for this demographic.
The best part for me is "try to" rather than the much more common and nonsensical "try and" that I see all the time. I think I would pay for a Chrome extension to automatically replace all occurrences of "try and" with "try to."
It takes a librarian...
Also, thanks for changing Google for the better, and helping those who need help the most!
Perhaps the solution is for libraries or local authorities to setup their own email providers. An email address “for life” with your library card, with the necessary support and in-person reset verification that their patrons need. I’m not suggesting this would be an easy or inexpensive undertaking, but maybe that’s just the next step in service evolution for a public information service like a library group.
Earlier quoted context omitted.
Google doesn’t have a picture of me linked to my gmail account, so this would require as much planning as printing 2fa backup codes right?
They would use photo ID the same way everyone else does. Compare the photo on the ID to the picture the person provides; which is why it needs todays date in the photo.
More than all the antitrust regulations being thrown at Google, I'd like to see regulators force Google to provide users customer support.
> More than all the antitrust regulations being thrown at Google, I'd like to see regulators force Google to provide users customer support. I would recommend a $5/month email service. It would be nice if free Gmail gave even more free stuff, but only a paid for service can really expect paid support staff. Having said that, this seems like a terrible idea from a security perspective. There may well be no way to desi…
"Today I decided I would try to change Google." The best part for me is "try to" rather than the much more common and nonsensical "try and" that I see all the time. I think I would pay for a Chrome extension to automatically replace all occurrences of "try and" with "try to." It takes a librarian... Also, thanks for changing Google for the better, and helping those who need help the most!
Side note: she did unfortunately use "try and" once.
"Today I decided I would try to change Google." The best part for me is "try to" rather than the much more common and nonsensical "try and" that I see all the time. I think I would pay for a Chrome extension to automatically replace all occurrences of "try and" with "try to." It takes a librarian... Also, thanks for changing Google for the better, and helping those who need help the most!