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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#371

Post by infoseek12 »

kovac wrote: post #287
callc wrote: post #136

Earlier quoted context omitted.

I’m pretty much in the same boat as you, but here’s one place that LLMs helped me: In python I was scanning 1000’s of files each for thousands of keywords. A naive implementation took around 10 seconds, obviously the largest share of execution time after running instrumentation. A quick ChatGPT led me to Aho-Corasick and String searching algorithms, which I had never used before. Plug in a library and bam, 30x speed…

This is where education comes in. When we come cross a certain scale, we should know that O(n) comes into play, and study existing literature before trying to naively solve the problem. What would happen if the "AI" and web search didn't return anything? Would you have stuck with your implementation? What if you couldn't find a library with a usable license? Once I had to look up a research paper to implement a compu…

There is a time and a place for everything. Software development is often about compromise and often it isn’t feasible to work out a solution from foundational principles and a comprehensive understanding of the domain.

Many developers use libraries effectively without knowing every time consideration of O(n) comes into play.

Competently implemented, in the right context, LLMs can be an effective form of abstraction.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#372

Post by computerex »

jgb1984 wrote: post #125

LLM anything makes me queasy. Why would any self respecting software developer use this tripe? Learn how to write good software. Become an expert in the trade. AI anything will only dig a hole for software to die in. Cheapens the product, butchers the process and absolutely decimates any hope for skill development for future junior developers. I'll just keep chugging along, with debian, python and vim, as I always ha…

Why use a high level language like python? Why not assembly? Are you really proud of the slow unoptimized byte code that’s executed instead of perfectly crafting the assembly implementation optimizing for the architecture? /s

Seriously comments like yours assume, that all the rest of us who DO make extensive use of these AI tools and have also been around the block for a while, are idiots.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#373

Post by mrheosuper »

callc wrote: post #136
jgb1984 wrote: post #125

LLM anything makes me queasy. Why would any self respecting software developer use this tripe? Learn how to write good software. Become an expert in the trade. AI anything will only dig a hole for software to die in. Cheapens the product, butchers the process and absolutely decimates any hope for skill development for future junior developers. I'll just keep chugging along, with debian, python and vim, as I always ha…

I’m pretty much in the same boat as you, but here’s one place that LLMs helped me: In python I was scanning 1000’s of files each for thousands of keywords. A naive implementation took around 10 seconds, obviously the largest share of execution time after running instrumentation. A quick ChatGPT led me to Aho-Corasick and String searching algorithms, which I had never used before. Plug in a library and bam, 30x speed…

But do you know every important detail of that library. For example, maybe that lib is not thread safe, or it allocates a lot of memory to speed thing up, or it wont work on ARM CPU because it uses some x86 hackery ASM?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#374

Post by thinkingemote »

KennyBlanken wrote: post #305
Snakes3727 wrote: post #292

Earlier quoted context omitted.

I do truely love how you guys even went so far to hide and lock the post from Reddit. This person is not the only one to experiencing this bug. As this thread has pointed out.

I wish more people realized that virtually any subreddit for a company or product is run by the company - either directly or via a firm that specializes in 'sentiment analysis and management' or whatever the marketdroids call it these days. Even if they don't remove posts via moderation, they'll just hammer it with downvotes from sockpuppet accounts. HN goes a step further. It has a function that allows moderators to…

I've always wondered how Reddit can make money from these companies. I agree they are literally everywhere, even in non-company specific but generic subreddits where if it's big enough you might have multiple shadow marketing firms competing to push their products (e.g. AI, movies, food, porn etc).

Reddit is free to play for marketing firms. Perhaps they could add extra statistics, analytics, promotions for these commercial users.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#376

Post by kookamamie »

> most surreal product screwups

It seems you're not aware of the issue which plagued tens of Cursor releases, where the software would auto-delete itself on updates.

It was pretty hilarious, to be honest. Your workflow would consist of always installing the editor before use.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#377

Post by makingstuffs »

adenta wrote: post #286
mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

You’ve promised a ton of people refunds that never got them. Others in this thread, and myself included Edit: he did refund 22 mins after seeing this

Yeah I got asked for feedback and offered a refund when I cancelled. Never got any reply after. Guess it was AI slop

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#378

Post by carstenhag »

Snakes3727 wrote: post #333
mntruell wrote: post #307

Earlier quoted context omitted.

Not all of them (e.g. security@)! But our support system currently is. We are standing up a much bigger team here but are behind where we should be.

Can you please explain why something as basic as getting support needs to go through an AI? Are you truely that cheap? Is this why it took you guys 3 months to get a basic contract back to us?

Good human support is expensive. You need support agents and people that educate and manage those. It's not easy to scale up and down usually. People also hate waiting times.

AI fixes most of that... Most of the time? Clearly not, but hey.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#379

Post by arkh »

babypuncher wrote: post #64
birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

Given how incredibly stingy tech companies are about spending any money on support, I would not be surprised if the story about it being a rogue AI support agent is 100% true. It also seems like a weird thing to lie about, since it's just another very public example of AI fucking up something royally, coming from a company whose whole business model is selling AI.

> how incredibly stingy tech companies are about spending any money on support

Which is crazy. Support is part of marketing so it should get the same kind of consideration.

Why do people think Amazon is hard to beat? Price? nope. Product range? nope. Delivery time? In part. The fact if you have a problem with your product they'll handle it? Yes. After getting burned multiple times by other retailers you're gonna pay the Amazon tax so you don't have to ask 10 times for a refund or be redirected to the supplier own support or some third party repair shop.

Everyone knows it. But people are still stuck on the "support is a cost center" way of life so they keep on getting beat by the big bad Amazon.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#380

Post by SCdF »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

> * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support.

Don't use AI. Actually care. Like, take a step back, and realise you should give a shit about support for a paid product.

Don't get me wrong: AI is a very effective tool, *for doing things you don't care about*. I had to do a random docker compose change the the other day. It's not production code, it will be very obvious whether or not AI output works, and I very rarely touch docker and don't care to become a super expert in it. So I prompted the change, and it was good enough and so I ran with it.

You using AI for support tells me that you don't care about support. Which tells me whether or not I should be your customer.

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