> Not because they made a mistake
Except they did make a mistake: trusting their Simulated Intelligence (I’m done calling it “AI”.) with their customers’ trust.
Cursor IDE support hallucinates lockout policy, causes user cancellations
331–340 of 635 posts
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#332Earlier quoted context omitted.
That’s a pretty mean spirited way to approach this subject. I think the creators of Redis and Django are very capable and self-respecting software developers.
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This is a classic case of inflating your own ego and intelligence and just assuming all devs other than you are inferior.
In reality there is a place and time for "lazy and shoddy code." Writing code is always a trade off between taking some amount of tech debt and getting the job done quickly vs writing great code.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#333Earlier quoted context omitted.
Hi Michael, Slightly related to this; I just wanted to ask whether all Cursor email inboxes are gated by AI agents? I've tried to contact Cursor via email a few times in the past, but haven't even received an AI response :) Cheers!
Not all of them (e.g. security@)! But our support system currently is. We are standing up a much bigger team here but are behind where we should be.
Can you please explain why something as basic as getting support needs to go through an AI?
Are you truely that cheap? Is this why it took you guys 3 months to get a basic contract back to us?
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#334Earlier quoted context omitted.
I do truely love how you guys even went so far to hide and lock the post from Reddit. This person is not the only one to experiencing this bug. As this thread has pointed out.
I wish more people realized that virtually any subreddit for a company or product is run by the company - either directly or via a firm that specializes in 'sentiment analysis and management' or whatever the marketdroids call it these days. Even if they don't remove posts via moderation, they'll just hammer it with downvotes from sockpuppet accounts. HN goes a step further. It has a function that allows moderators to…
Yes and it irritates the hell out of me. Cursor support is garbage, but issues with billing and other things are so much worse.
The team I work with it took nearly 3 months to get basic questions answered correctly when it came to a sales contract. They never gave our Sec team acceptable answers around privacy and security.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#335There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.
Did anyone say that? They are an issue everywhere, including for code. But with code at least I can have tooling to automatically check and feed back that it hallucinated libraries, functions etc, but with just normal research / problems there is no such thing and you will spend a lot of time verifying everything.
I use Scala which has arguably the best compiler/type system with Cursor.
There is no world in which a compiler or tooling will save you from the absolute mayhem it can do. I’ve had it routinely try to re-implement third party libraries, modify code unrelated to what it was asked, quietly override functions etc.
It’s like a developer who is on LSD.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#336Earlier quoted context omitted.
Investors seem to be starved for novelty right now. Web 2.0 is a given, web 3.0 is old, crypto has lost the shine, all that's left to jump on at the moment is AI. Apple fumbled a bit with Siri, and I'm guessing they're not too keen to keep chasing everyone else, since outside of limited applications it turns out half baked at best. Sadly, unless something shinier comes along soon, we're going to have to accept that e…
"all that's left to jump on at the moment is AI" -> No, it's the effective applications of AI. It's unprecedented. I was in the VC space for a while previously, most pitch decks claimed to be using AI: But doing even the briefest of DD - it was generally BS. Now it's real. With respect to everything being awful: One might say that's always been the case. However, now there's a chance (and requirement) to build in pla…
The problem isn't AI; it's just a tool. The problem is the people using it incorrectly because they don't understand it beyond the hype and surface details they hear about it.
Every week for the last few months, I get a recruiter for a healthcare startup note taking app with AI. It's just a rehash of all the existing products out there, but "with AI". It's the last place I want an overworked non-technical user relying on the computer to do the right thing, yet I've had at least four companies reach out with exactly that product. A few have been similar. All of them have been "with AI".
It's great that it is getting better, but at the end of the day, there's only so much it can be relied upon for, and I can't wait for something else to take away the spotlight.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#337Cursor sucks. Not as a product. As a team. Their customer support is terrible. I was offered in writing a refund by the team who cold reached out to me to ask me why I cancelled my sub one week after start. Then they ignored my 3+ emails in response asking them to refund, and other means of trying to communicate with them. Offering me a refund as a bait to gain me back, then when I accept it they ghost me. Wow. Very…
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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#338There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.
Did anyone say that? They are an issue everywhere, including for code. But with code at least I can have tooling to automatically check and feed back that it hallucinated libraries, functions etc, but with just normal research / problems there is no such thing and you will spend a lot of time verifying everything.
Yes, most people who have an incentive in pushing AI say that hallucinations aren't a problem, since humans aren't correct all the time.
But in reality hallucinations either make people using AI lose a lot of their time trying to stuck the LLMs from dead ends or render those tools unusable.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#339Obligatory reference to the Streisand Effect: that trying to hide something (e.g. a Reddit post) often has the unintended consequence of drawing more attention to it.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#340Earlier quoted context omitted.
If the only calculators that existed failed at 5% of the calculations, or if the only communication tools miscommunicated 5% of the time, we would still use both all the time. They would be far less than 95% as useful as perfect versions, but drastically better then not having the tools at all.
Absolutely not. We'd just do the calculations by hand, which is better than running the 95%-correct calculator and then doing the calculations by hand anyway to verify its output.
Suppose you work in a field where getting calculations right is critical. Your engineers make mistakes less than .01% of the time, but they do a lot of calculations and each mistake could cost $millions or lives. Double- and triple-checking help a lot, but they're costly. Here's a machine that verifies 95% of calculations, but you'd still have to do 5% of the work. Shall I throw it away?
Unreliable tools have a good deal of utility. That's an example of them helping reduce the problem space, but they also can be useful in situations where having a 95% confidence guess now matters more that a 99.99% confidence one in ten minutes- firing mortars in active combat, say.
There's situations where validation is easier than computation; canonically this is factoring, but even division is much simpler than multiplication. It could very easily save you time to multiply all of the calculator's output by the dividend while performing both a multiplication and a division for the 5% that are wrong.
edit: I submit this comment and click to go the front page and right at the top is Unsure Calculator (no relevance). Sorry, I had to mention this