371–380 of 409 posts
Why? Because if AI is really all that then entire companies like sales force go away. All the customers who use sales force would need to do is hire one of these laid off engineers to ask AI concrete them a free sales force.
My inside sources at salesforce say that this is just cover for them replacing existing employees with H1Bs and PERMs from Asia. That's why there are still SWE jobs on the company site even though he says they aren't hiring He's lying. They are hiring. They just refuse to hire you if you were born in America The "AI" craze is cover. It doesn't do jack shit. He knows too
That's not new. There are teams who haven't been allowed to hire outside India for the last 3-4 years. Someone in the US leaves, their backfill gets hired in Hyderabad.
Current SFDC software engineer - this is just cover for a widespread engineering hiring freeze since the layoffs in January 2023. There's a ton of pressure to control costs after the near shareholder revolt that caused the layoffs. The public nature of the announcement is certainly marketing for our AI offerings as well, but at this point I think most engineers are just worried there will be additional layoffs, in th…
Current SFDC software engineer - this is just cover for a widespread engineering hiring freeze since the layoffs in January 2023. There's a ton of pressure to control costs after the near shareholder revolt that caused the layoffs. The public nature of the announcement is certainly marketing for our AI offerings as well, but at this point I think most engineers are just worried there will be additional layoffs, in th…
According to Wikipedia the companies they have purchased since 2023: Airkit.ai, Spiff, Own, PredictSpring, Tenyx.
Earlier quoted context omitted.
While sales is true for large enterprises, in SME and lower ones, it's users' wants and value-for-money that dominate. This domination can lead to nowhere, but quite occasionally, it leaks out as users move jobs and into positions of "power" in the larger enterprise, and choose their familiar software instead of the existing/encumbent ones. Then these new startups get a foot hold, and become the dominant software, gr…
Very interesting, what are some good examples of this happening?
Earlier quoted context omitted.
The funny thing is you can’t hide how bad this shit is because at some point everybody who doesn’t have a personal assistant has to deal with customer support of some sort. And holy fucking shit has AI made every single interaction with a company ten times more painful and time consuming. It’s the worlds most boring video game where you had to trigger the right sequence of words with some dumb robot, only then to get…
90% of users have silly questions, which is why all customer support conversations start with "have you tried restarting your router" and "is electricity working in your area". AI chatbots are completely fine for those 90% users who have such simple requests, but they're indeed a nightmare for the 10% who can do basic troubleshooting steps on their own and need support with more advanced questions. Nobody cares thoug…
Earlier quoted context omitted.
90% of users have silly questions, which is why all customer support conversations start with "have you tried restarting your router" and "is electricity working in your area". AI chatbots are completely fine for those 90% users who have such simple requests, but they're indeed a nightmare for the 10% who can do basic troubleshooting steps on their own and need support with more advanced questions. Nobody cares thoug…
Is there any data to back this up?
I was at Salesforce for 4 years, and during those years the company made a massive deal about: 2020: the first AI craze, introducing “Einstein” as their name for their analytics platform, and officially changing the corporate vision to being the “No. 1 AI CRM company”. 2021: Now it’s all about “Customer 360”, i.e. account-based marketing, i.e. what basically everyone else does without such a memeable name. You wouldn…
Big orgs have plenty of people that need to justify their salaries, I mean it, I'm 100% convinced you could fire half the staff of a big organization, going heavy with the management roles and lighter on operational ones and the company would become more productive and efficient. And the higher the people in the pyramid are the better they are at selling their ideas in their neverending quest for recognition, fat bon…