371–380 of 516 posts
This is exactly why we moved out of Firebase once it got acquired by google. We knew support would become nonexistent and we would also run the risk of Google shutting down the service for no good reason.
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I switched to fastmail a year ago and have never been happier. Their support also responds!
Well, to be perfectly honest, you are paying for Fastmail, while Gmail is free.
[Firebase Founder here] I’m very sorry for the surprise and frustration experienced by the poster, especially due to problems working with Firebase support. We’re embarrassed by the level of communication on our side, and we’ll be working directly with this developer to resolve the issue. There are a couple of things I’d like to clarify for the group, to help folks understand what happened here, and hopefully help ot…
As of wrongly billed resources - to be honest, you are half blamed for that. I often create apps and base on SAAS reporting to see if the script behaves as expected and uses as many resources as needed. You have misled developers to believe everything is alright and now you are punishing them. I would expect some credits for time being and "transition" period.
Earlier quoted context omitted.
I switched to fastmail a year ago and have never been happier. Their support also responds!
http://www.emaildiscussions.com/showthread.php?p=599512 No angels anywhere.
For an IRC style public chat app (the popular Firebase use case), is there a simple-to-use AWS solution that doesn't involve setting up the software/configuring it?
If not, then is setting up DeepStream on an AWS the best answer?
Serious question. Is there something available that can scale as easily?
Pricing mistake 101: You never ever change those old plans. Instead, you grandfather them. Especially so if you're still a young platform and have most growth ahead of you, the "loss" of not charging the new - and supposedly higher - pricing is gonna be trivial 2 years from now, with lots of new projects coming in. But the NPS hit from pissing your most loyal users off and the subsequent damage to your growth curve a…
They will go bankrupt sooner or later, it's only a matter of when.
The detail that amazed me is the lack of visibility of the issue in reporting tools - it's all very well changing the terms, but not giving your customer any ability to see what is increasing the bill seems massively unfair.
Exactly the reason why I decided not to pay for Firebase and instead went with gradually rolling my own solutions. Their Realtime Database is extremely convenient and pretty useful for web apps, but there's no way to limit the connections and track bandwidth usage in real time. It's basically an open door for anyone with only your Security Rules to block data access. There's no logs to even see if your rules are work…
Does AWS (or I guess maybe Azure) offer a Firebase alternative? For an IRC style public chat app (the popular Firebase use case), is there a simple-to-use AWS solution that doesn't involve setting up the software/configuring it? If not, then is setting up DeepStream on an AWS the best answer? Serious question. Is there something available that can scale as easily?
So.. if I understand correctly, Firebase is 10x more expensive??
It seems like it might be worthwhile to roll my own then..