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Uber rolls out in-app tipping

washingtonpost.com

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Re: Uber rolls out in-app tipping

#361
post #305

I am so unhappy about this change. I tip well everywhere it is expected, restaurants, bars, cabs etc. I hate the system but it is factored in to the price and there's nothing I can do about it. What I loved about Uber when it started was there was no ambiguity. Prices were predictable, as were wait times. Zero cognitive overhead. No guilt or internal debate. Over time every little thing I loved about Uber was taken a…

You know what, I am in a college town that is otherwise way too small for Uber and Lyft, but we have service because of the college. I was on a two hour train ride home after 12 hours of air travel, to save a couple of bucks. I arrived at the train station after the three hour ride (one hour late) at about 1:00am, and all of the Uber drivers had gone to sleep at least an hour ago! I was so glad to see one Lyft driver…

Preventing that sort of situation is the point of surge pricing. Even without tips, drivers are supposed to be getting paid more when demand for rides is greater than the supply. Then they don't need to hope that you're a friendly person; they'll know they're getting paid an amount that's worth staying up that late.

Re: Uber rolls out in-app tipping

#362
post #305

Earlier quoted context omitted.

You know what, I am in a college town that is otherwise way too small for Uber and Lyft, but we have service because of the college. I was on a two hour train ride home after 12 hours of air travel, to save a couple of bucks. I arrived at the train station after the three hour ride (one hour late) at about 1:00am, and all of the Uber drivers had gone to sleep at least an hour ago! I was so glad to see one Lyft driver…

Preventing that sort of situation is the point of surge pricing. Even without tips, drivers are supposed to be getting paid more when demand for rides is greater than the supply. Then they don't need to hope that you're a friendly person; they'll know they're getting paid an amount that's worth staying up that late.

I get it, but I'm not sure you know what Uber is like in a semi-isolated small town, that seemingly only has Uber at all because of the University, at a time when University is out of session.

In my case if they all went to sleep, it's not that the demand was low... if that last guy goes to sleep, or someone else calls him first, it's the supply that's low. There's no surge pricing, if they all go to sleep, you'll have to start walking across town! They're not calling someone in for surge pricing, you're waiting for them to wake up or you're calling a cab if you're lucky for definitely at least twice as much (and then of course, with absolutely none of the convenience of Uber or Lyft)

This guy wasn't just staying up for a tip! He was literally on vacation from the corndog factory, where he worked 3rd shift maintaining the machines that they use to make corndogs, normally up every day til at least 5 or 7am, so he was going to be awake at this time anyway, I guess I just got lucky. (He almost crashed the car in a roundabout on the way, I still gave him a perfect rating anyway, I was so grateful for the ride.)

I also asked him about the corndogs and he said that it was kind of disgusting the number of corndogs they actually make every day, and to think that means people must be eating them at about the same rate? Millions of damn corndogs.

Anyway about the Lyft, the delay happened very late in the train ride, I was supposed to arrive at about 12:00 midnight, but I didn't get there til at least 12:45. We were stopped 20 miles outside of town, where there's nothing, in the middle of Northern Indiana... so scheduling a ride is basically right out for me, I don't know when I'll be arriving until it's about 12:30am. I've got basically nobody to call.

I spent about two hours nervously eyeing the real-time maps, watching the small number of idle Uber cars and the last of them going offline at 12, and the overall number of idle Lyft cars in the entire city dwindle from 4, to 2, almost instantly at 12:00 like they turned into pumpkins, and then down to 1 as it drew closer to 12:15. I'm talking nobody, in at least a 45 minute radius. Thankfully, this one guy stayed up! Unless I got played by the Lyft app, this was an emotional rollercoaster. I mean I've never been out west like this, I spent the whole day traveling from Utah in and out of Airports, and train stations, after already another solid week of traveling during the prior week and now I was so ready to get home.

I simply can't express this tale of that one awesome guy who stayed awake for Lyft enough times, or in the fullness of its glory. But only to emphasize the point, that I was able to express my gratitude in the form of a tip after leaving the vehicle. The only tip that seemed appropriate was about 133%, the fare was only $7, so, $10! I just assumed the app would let me do it, I didn't try to fumble with cash; I have used Uber and Lyft combined a total of maybe 5 times before. I didn't even know you couldn't tip with Uber (at that time.)

Probably was the only person on that train who needed to order a ride from Lyft. Most everyone on that train was a sleeper, headed for parts of New York, and everyone else (total of maybe 8 people) looked like they had pre-arranged rides with family.

Re: Uber rolls out in-app tipping

#363
post #249

Earlier quoted context omitted.

" Riders will be asked whether they would like to leave a tip when rating their driver at the end of a trip." So exactly same as Lyft. Also do not forget Lyft would not exist without uber doing most of the "shady" work they did to get around and eventually change regulations which helped ride-sharing companies to operate .

And hell, Lyft has done plenty of shady stuff, too. They're just quiet about it and have a better PR department, and have branded themselves in a much more sympathetic way.

I don't know if their PR department is better, I think it is just that Lyft got lucky that the media, pundits, and commenters like us tend use "Uber" as a catchall for ride-sharing. Maybe it's a "first to market" curse for Uber.

It's kind of like how tech shuttles get labeled "Google Buses" even though Facebook, Yahoo, Linkedin, Microsoft, etc, also have hundreds of buses. But colloquially, all white busses are "Google Buses"

Re: Uber rolls out in-app tipping

#364
post #358

Earlier quoted context omitted.

Tip jars are never tasteful, putting a tip jar out is equivalent to panhandling, IMO. A business is a place for business transactions, not begging.

Eh, perhaps "tasteful" was the wrong word. I'm very anti-tipping overall (though will hold my nose and tip where appropriate, because that's just how things are), but I think, in a place where tips are expected, a tip jar is fine, as long as it's fairly unobtrusive and not in your face, and not verbally mentioned. Of course, until now, Uber was not a place where tipping was expected, so... sigh.

Good point, I understand what you mean now.

Re: Uber rolls out in-app tipping

#365
post #241

Earlier quoted context omitted.

Pressuring consumers into paying more than the negotiated price isn't 'acting more justly'

There isn't much of a negotiation though. Somebody else said than an early version of the Uber app let customers define their tip in the app and it was automatically applied. Maybe they should bring that back and also give drivers the ability to filter on that value.

I made a poor choice of words: I mean the agreed price.

No tips. The price is the price and being begged by some asshole won't make the experience better.

Re: Uber rolls out in-app tipping

#366
post #365

Earlier quoted context omitted.

There isn't much of a negotiation though. Somebody else said than an early version of the Uber app let customers define their tip in the app and it was automatically applied. Maybe they should bring that back and also give drivers the ability to filter on that value.

I made a poor choice of words: I mean the agreed price. No tips. The price is the price and being begged by some asshole won't make the experience better.

You and I have clearly had vastly different rideshare experiences.

I wouldn't describe any of the drivers I've had as being assholes. Every single one of them was at least friendly. Most were helpful, some extremely so. Rather than begging for a tip, I was happy to give them a little bit extra. They appreciate it and I feel good about it. It's win-win.

Re: Uber rolls out in-app tipping

#367

I am so unhappy about this change. I tip well everywhere it is expected, restaurants, bars, cabs etc. I hate the system but it is factored in to the price and there's nothing I can do about it. What I loved about Uber when it started was there was no ambiguity. Prices were predictable, as were wait times. Zero cognitive overhead. No guilt or internal debate. Over time every little thing I loved about Uber was taken a…

Yep. I hate this compelled tipping we've got everywhere these days. How long until we're asked if we want to tip at the grocery store, or the gas pump?

Even if the cashier (at, say, retail location) says "feel free not to tip" that does little to make me feel less shamed.

Tipping should be for exemplary service, not routine service. That's why adding it to Uber is stupid: I expect fast pickup, nice drivers, and safe delivery to my destination for the price I pay. If I don't tip will it be an extra long drive? An extra long wait? Will I lose a limb along the way?

It'd be like being asked to tip at a fast food restaurant: I don't expect to have to tip to get my food fast, that's just part of the value proposition.

Uber just keeps driving nails in their own coffin!

Re: Uber rolls out in-app tipping

#368

Earlier quoted context omitted.

You can just tip 20% every time, its done through the app so its not really any more work, maybe one additional finger tap when you're rating the driver.

and that removes the social pressure how?

Maybe I'm just oblivious but this isn't a problem for me.

Re: Uber rolls out in-app tipping

#370

Earlier quoted context omitted.

This is precisely the reason I switched from Uber to Lyft. I never carry cash, even though I desperately wanted to tip that Uber driver who picked me up at the subway station in the middle of the night and dropped me off at my house 20 miles away. I appreciate this option, even if I don't always use it.

Why never carry any cash? I can see not wanting to carry large amounts but what if your card or cards fails and you are left stranded.

Mainly because it's difficult to obtain. My bank has precious few ATMs. Typically if I really need cash I have to get it out of the old El Banco de CVS/Walgreens/7-Eleven in the form of cash back. All of my pay is directly deposited and so I rarely have the opportunity to interact with cash.
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