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United removes first-class passenger to make room for 'higher-priority' traveler

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Re: United removes first-class passenger to make room for 'higher-priority' traveler

#361
post #306

Earlier quoted context omitted.

Which means increased costs, especially since every other airline is also overbooking flights. Free-market is an asshole in this case: gotta overbook to compete.

AFAIK JetBlue doesn't overbook.

JetBlue usually sells inflexible tickets with fewer connections, so passengers are much more likely to show up for their flight. In 2013, they only had to deny 18/21,000,000 passengers where the average rate is at 9/10,000.

https://www.youtube.com/watch?v=EqWksuyry5w does a great 5 min overview talking about this exact thing.

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#362
post #302

Earlier quoted context omitted.

They will never do that, since it impacts profit.

Due to airlines' razor thin margins, this is simply impossible. That simple. Every single traditional airline will go bankrupt if it stopped overbooking. Unfortunately it is the greed and stupidity of us consumers that drove this market into the ground. We shouldn't blame airlines. Think about this next time when you pick 'order by price' in skyscanner...

JetBlue doesn't overbook.

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#363
post #292

Earlier quoted context omitted.

As far as I can tell, that's something the Trump admin has suggested would be a good idea, but isn't policy yet. However, they do conduct other electronic searches. https://www.eff.org/wp/digital-privacy-us-border-2017

I have no social media accounts. I would love to know what their protocol says to do if someone claims to not have any social media accounts.

Yet here you are posting on a public message board under (I'm assuming) your account :)

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#364

Earlier quoted context omitted.

Due to airlines' razor thin margins, this is simply impossible. That simple. Every single traditional airline will go bankrupt if it stopped overbooking. Unfortunately it is the greed and stupidity of us consumers that drove this market into the ground. We shouldn't blame airlines. Think about this next time when you pick 'order by price' in skyscanner...

You want to expand on that last point a bit? How is looking for the best deal on expensive travel "greed and stupidity"?

I think "greed and stupidity" is taking it a bit far, but most people are not willing to spend an extra $200 to patronize an airline that doesn't act like this. United's stock went down but most people are not going to fly out of a different airport in order to patronize a different airline.

And before we call air travel expensive let's look at what it actually is. We've only been flying at all for about a century (much less of that time commercially) and it's already safer than driving to the airport. You can get from San Francisco to LA for less than $100 in an hour. Across the country (NYC to LA) for less than $400 in the amount of time it takes you to watch two movies and eat a meal. This is with something approaching $300-350k worth of annual payroll in the cockpit, flying a machine where the engines have to be literally broken down into their component pieces and rebuilt on a regular schedule. The overhead is obscene, the skills required to do the job are expensive, and they'll move you and a friend from one end of the country to the other for less than most people here would spend on a laptop.

The fact that a $20 difference in fare will make you choose one airline over the other is what drives all airlines to this point.

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#365
post #302

Earlier quoted context omitted.

They will never do that, since it impacts profit.

Due to airlines' razor thin margins, this is simply impossible. That simple. Every single traditional airline will go bankrupt if it stopped overbooking. Unfortunately it is the greed and stupidity of us consumers that drove this market into the ground. We shouldn't blame airlines. Think about this next time when you pick 'order by price' in skyscanner...

Airlines made $25 billion in profit in 2015, on about $169 billion in total revenue. Doesn't seem razor-thin to me.

(A few years before, airlines generally were barely eking it out, but that was in a time of high oil prices. The recent collapse in the price of fuel has been very, very good to them.)

Cite: http://money.cnn.com/2016/05/03/news/companies/airline-profi...

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#366
post #281
post #248

Comment might be buried... But, the problem is the baroque overlaid combinations of [seat class, fare class, FF status, standby, cash vs FF purchase, time of arrival at gate, etc.] intersecting with [connecting flts, equipment, weather, etc.] leads to a large range of predictable conditions with uncertain outcomes. E.g. only one seat remaining, who gets it: passenger needing to make intl connection on a FF ticket or…

The other issue is to stop overbooking every single flight and allow some slack to handle these unexpected situations that inevitably come up.

This issue wasn't overbooking - they had mechanical failure on the scheduled aircraft and had to swap in a smaller plane.

The problem here was not detecting that the flight was _now_ overbooked after reducing the available seats.

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#367
post #10
post #7

Time for regulating the oligopoly of the airline industry. Obviously the safety of passengers can not be ensured anymore. https://medium.com/@thisTenqyuLife/united-airlines-should-go...

>Obviously the safety of passengers can not be ensured anymore. Let's not be dramatic. Actual airline safety issues that lead to horrific deaths are not being discussed here. This is just piss poor customer service that could be encountered on any property (e.g. hotels that have overbooked, etc).

After this questions will rightly be asked about how such a crew would react in an emergency. Save United employees first?

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#368

Earlier quoted context omitted.

I asked United whether I could use their lounge at SFO as they cancelled my flight to Heathrow and I was going to be waiting the best part of a day for a flight to Dulles to take an alternative that would get me home 1.5 days late. By the look on the faces of the two lounge receptionists, you'd think I'd asked if I could take a dump on their desk. "Other people have paid membership to use this lounge" I was told in a…

Oh don't worry, I tried to use my Club Pass which united mails you as a benefit for paying for their stupid credit card. They said no, we have to save space for actual club members. And this is the least bad "United screws me" story I have.

I think United is making some super duper Platinum club now where only business class people can get in. I imagine it's like Club 33 or something.

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#369
post #321

Earlier quoted context omitted.

Airlines already take your money when you cancel. They overbook because so many people cancel that they have vacant seats, meaning they can sell X% of seats twice.

Yes, I am aware they take my money. But my point is to add cancellation fee to cover up the losses after making overbooking illegal. Profit will go down, but they avoid delays and other unnecessary disputes/situations.

How can they charge you that fee? All it would mean is that you won't board the plane and instead take another flight.

I have done this before because buying a new ticket cost me less than moving the existing ticket. So I just didn't check in, and didn't turn up for the flight.

Re: United removes first-class passenger to make room for 'higher-priority' traveler

#370
post #9

He and the doctor may have a solid legal case: http://lawnewz.com/high-profile/united-cites-wrong-rule-for-... I hope for United's sake these are anomalies and not a pattern of behavior.

You included an interesting link. I think the difference between someone who has not yet boarded and someone who has already boarded is significant in terms of the time, effort and expectations of the individual.
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