Is Hermes the name of a new model? After Mythos?
HERMES.md in commit messages causes requests to route to extra usage billing
351–360 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#352Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…
Please do explain why someone at Anthropic decided, on purpose, to write code that says something along the lines of: "if ( git_history_str contains "HERMES.md" ... )" then { bill more money } Somebody (or something ) wrote this code. This bug wouldn't be happening for any other reason. It's not a glitch, an oversight, a feature gap, or a temporary outage. It is a piece of written code in your system. Everyone here i…
Would imagine it's the simplest answer: they're flying by the seat of their pants, there's 1000 things happening every day that demand attention and there's not enough of it to go around. They toss their LLM at it, give it a cursory glance, and ship it. A quick glance at the Claude Code source code bears the result of this process out. The fundamental question is, if their model is so powerful, why do they keep fucking up such simple things? We're led to believe this is a serious company with a model so powerful they can't release it to the general public.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#353I feel like Anthropic keeps doing this thing were they take a hard-line position and then walk it back, I presume because they're not communicating effectively internally. So I would guess this person will get a refund but it's still a terrible look (and legitimately unacceptable behavior).
I don't know if it's necessarily about internal communication, it could be. But it's also a distinctive management style that I have seen in many places. The whole "ask for forgiveness not permission" type mentality. If you push something and get away with it, hey it worked!! If you push something and get any sort of push back, you take it back.
I had organizations leaders before say things that are so black and white like "We should delete all user accounts that haven't logged in 6 months", you say "Are you sure? some people will be upset. Some will post on twitter or reddit and complain etc" they confidently reply "Yes, we will explain that it's not sustainable and they are welcome to create another account". So you go ahead and implement that. 1 second after it goes into effect, you get angry support tickets, a post on twitter, and that "leader" immediately backpedals that "the implementation was not how I expected". Like what did you expect was gonna happen exactly?
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#354They acknowledged the bug. Screenshot and chargeback
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#355Earlier quoted context omitted.
Unsure how true that is. Google cloud is tiny compared to aws for a reason. It matters. People will switch if you piss them off.
Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent. If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of…
$100-200k/mo gets you an "Account Strategist" that changes every 3-6 months and whose advice can be summed up by "spend more".
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#356[dead]
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#357Is Hermes the name of a new model? After Mythos?
It's actually rumoured to be part of HL3, which is why they had to block it because of their agreement with valve
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#358Earlier quoted context omitted.
Please do explain why someone at Anthropic decided, on purpose, to write code that says something along the lines of: "if ( git_history_str contains "HERMES.md" ... )" then { bill more money } Somebody (or something ) wrote this code. This bug wouldn't be happening for any other reason. It's not a glitch, an oversight, a feature gap, or a temporary outage. It is a piece of written code in your system. Everyone here i…
Would imagine it's the simplest answer: they're flying by the seat of their pants, there's 1000 things happening every day that demand attention and there's not enough of it to go around. They toss their LLM at it, give it a cursory glance, and ship it. A quick glance at the Claude Code source code bears the result of this process out. The fundamental question is, if their model is so powerful, why do they keep fucki…
I doubt an AI would be stupid enough to write code like that without being explicitly prompted to do so. It's so... specific.
That specific nature would mean it would get caught by even the most cursory of code reviews.
Even if I was just "scanning my eyeballs over the code" without properly reading it, this would jump out as very odd and make me pause.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#359Earlier quoted context omitted.
No that's not how that works. This stuff is a non-event. You refute the balance, they have a period where they can defend their claim (8/10 times they don't), you get your money. This is a very basic transaction that happens every single day to every major company. "Banning" you costs more than your refund and has additional legal risks. I know being helpless against tech companies is a major trope in these comments…
Yeah unless you refute ebay. A scammer went to the trouble of creating an entirely different ebay account registered to literally "pirate[xxxxx]@..." using my same name. Then they found a tracking number to my same zip code. Then they bought (fake) items from a second scammer account using my stolen credit card to "wash" the money. When I filed a chargeback ebay came back with a fat stack of paperwork and absolutely…
I'm sorry that happened to you, but that's a <1% event. I don't know why I'm getting push back for suggesting a simple credit card refute request. It's almost as if the people responding are suggesting not doing anything is the way to go or you'll get banned--which of course, regardless of how many one off stories people may have--is a ridiculous assumption.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#360> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
They're issuing refunds and extra credits https://news.ycombinator.com/item?id=47954655.