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Apple plans a slow, appointment-only rollout of Vision Pro

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Re: Apple plans a slow, appointment-only rollout of Vision Pro

#351
post #202

Earlier quoted context omitted.

That is true, but I'm sometimes I'm frankly far too impatient to wait for delivery.

Just order it then go and pick it up in store. High touch customer service is universally considered a good thing, but for someone like you, you can order it online or just pick it up in store.

Except when you don't want the high-touch service. Good service companies recognize this and have some accommodation for the customer who knows what they want and are there to buy, not shop.

If I'm there to shop, I'll ask them to point me to what I want to try out and do so. If I'm buying clothes, for example, high-touch is great. "I like this style, but this manufacturer doesn't fit me well, do you have something similar you recommend?"

But when I needed a new Apple Watch charger on a trip, I walked into the store, said I needed one, and the only question was did I want USB-A or USB-C? A, thanks, sold. I was in and out in less time than it took my wife to find and use the restroom in the mall.

One bizarre experience I had was when I had a Genius Bar appointment to fix an inaudible handset speaker on an iPhone (apparently they have a program that runs through a wide gamut of frequencies to knock out any odd bits of dust). Yep, it worked. Then the Genius asked me if I would make a phone call (can't, it's a backup phone, no SIM) or FaceTime call (um, to whom?) to test it. It's work hours, the people I would call would be busy at work, how about I just call your phone? No, can't share that.

I said, Genius, why don't you have a generic thing that I can FaceTime and you can respond to that's part of your work identity? I don't need your personal info. Just "applestore-ZIPcode-[five-digit one-time account]@icloud.com" would work.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#352
post #338

Earlier quoted context omitted.

No, I have no idea what you're talking about: > it would take half an hour or so to get somebody over That's only the case for genius bar appointments or an extended consultation when they're super busy or something. If you just want to buy a phone you've already decided on, you ask the nearest person and they grab it and you pay for it. It sounds like there was maybe just a miscommunication in your case. There is no…

I've known multiple people, and attended with one, who walked in, picked up the watch, and left in a few minutes total. That's also how I bought a laptop once (the rest online). Apple stores are often willing to spend enormous amounts of time with you if you ask for help, but I've never seen them stay in your way when you say "no" and that you're ready to pay and leave. (Obviously it can happen, but they're some of t…

Some people have trouble rejecting help and feel awkward doing so. Of course, it is a totally normal thing to do, to reject help, and people should practice it!

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#353

This product has opened my eyes to "AR" glasses in general, but I think its way overkill for what I want to do.. My use case is being able to code with a giant screen anywhere (plane, hotel room, etc). I just want a few giant editor windows and terminals open. I don't care about gaming, AR gimmicks, etc. From what I understand, there are a number of sub $500 options. (xreal air, rokud air, TCL NXTWEAR, etc). However…

Do we have any indication whether it’s going to be responsive and fast enough for AR in sports?

Maybe it’s a solution looking for a problem, but the best use of AR has always seemed to be for activities that require full attention. Flying a plane, driving a car, riding a bike, etc.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#354

Earlier quoted context omitted.

Was this your first Apple Watch? When I last went to an Apple Store to get a new one (while wearing my current Apple Watch) I just said “I know what I want and what I’m doing”. They handed me the box on the spot in the middle of the store and I paid with the mobile PoS terminal they carry. I was in and out in less than five minutes and this was at their very busy Chicago Michigan Avenue store. Maybe they’re that effi…

This is closer to my experience around late 2019. (Toronto Ontario Canada, at the time.) Went in, saw someone on staff fixing up a display unit, asked if I could buy an S5 apple watch, he asked if I had any questions, I said none, tapped card on the mobile POS thing, and then in maybe 10 minutes, someone else came out, apologized for the wait, and handed me my box. It's possible it's changed over covid though. Makes…

Lack of foot traffic was their choice. Apple stores were far more picky about COVID than the local norm. You had to show an appointment or a "ready for pickup" email to be allowed into the store. And that was early 2021, when I was fully vaccinated (and had the card to prove it).

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#355
post #263

Earlier quoted context omitted.

What happened when you told them, “I’m all set without a demo, please just ring me up ?” Did they refuse?

Near me, they keep the products locked up in the back room, and the person who you talk to on the floor often doesn't have direct access and needs to find the person who has access to get them the product. It makes sense. There's not a pile of 1000 Macbooks on a pallet back there. It's locked up in a cage, and they go in and get one at a time. But makes for a slow shopping experience.

Not even gemstones are that stupidly processed.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#356
post #24

Even if they came to my house to fit me with it I wouldn't buy it. What problem is it solving for someone other than Apple? We've been seeing this AR pipe-dream for 10+ years and it hasn't caught on. Not because the technology was bad, but because people just don't want it. What Apple is missing here is that people wanted the iPhone (a phone with an iPod built in) for years before it was even officially announced as…

AR is a wet dream fostered by decades of science fiction. Please don't kid everyone with this

AR exists commercially today in the armed forces. Where do you think sci-fi got it from?

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#357
post #197

Slightly tangential rant, but is anybody else becoming frustrated with the process of buying Apple products in Apple stores? For me, it started with the Apple Watch - I knew which one I wanted and was ready just to head down and buy one, but I was forced to sit through an entire "fitting" with patronising explanation on how to use the knob on the the side. Recently, I wanted to buy a new Phone. Again, I knew the one…

Wow this is bad

It seems they made the experience for the people they show in their commercials (some "tech unconcerned happy people" who knows just barely enough to pick the Apple product, has "good vibes mandolin music" all over them and somehow makes 300k/yr)

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#358
post #305

I'm very confused by Apple's strategy. As an owner of the original HTC Vive headset, its word-of-mouth power was off the charts. It was a blast at parties, and many of my friends bought their own $700+ devices after trying it. Here's what won them over: - Being able to try it themselves with little preparation ("put this on your head, tighten it here, and click these buttons on the controller"). You could even use it…

My experience of the same has been the opposite. Friends I showed it to telling me "interesting" then moving on and never mentioning it again. And I felt the same. It went to storage less than a month after I received it.

Same here. I organized a trip to a VR center for the entire team at work.

Everybody had fun, but more like going to a theme park. Nobody ever talked about it again or bought one, just zero interest. And these are tech people.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#359

Earlier quoted context omitted.

> I can just buy quite a few nice monitors But you're not taking those monitors anywhere.

Is it really all that hard? https://sidetrak.com/products/swivel-pro-triple-13-3

Perfect solution for cafes, planes, trains etc.

Why even bother with the laptop when you can bring a desktop and diesel generator.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#360

Earlier quoted context omitted.

> my marketing class taught us to look at everything Apple does under the view of the best marketers in the world. I think there's a risk that your marketing class is being taught by folks who have a limited grasp of how trivial the discipline of marketing can be when a company's products -- in Apple's case: iPhone, MacBooks Pro & Air, iPad, AirPods, Apple Watch -- rank among the leading products in their categories…

This is some blatant rhetoric. I cannot help but to call this out when I see it. > rank among the leading products in their categories by nearly any measure, from consumer satisfaction to performance benchmarks. When you say it generically like this, it has no meaning. Among? Top 50% You could say this about any company. Its marketing jargon from the best in the world at marketing. This is no different than when they…

> When you say it generically like this, it has no meaning. Among? Top 50%

Here are two measures for you: 1) look at the last ten years of Consumer Reports smartphone rankings. How often is the latest iPhone ranked in the top 3? 2) look at the single core performance, battery life, and screen quality of the original 13" M1 MacBook Air. Now find me a laptop with commensurate performance at the same price point from that time.

> You could say this about any company. Its marketing jargon from the best in the world at marketing.

The urge to suggest that you seek a refund of the tuition fees for your marketing class is tempered only by a growing feeling that it might have been an elective at high school?

> This is no different than when they plaster 'Security' and 'Privacy' in their ads, yet have worse security than Android(if we use pegasus and zerodium for security)

Trusted Reviews:[^1] "iPhones are more secure by default. Disk encryption is enabled by default, apps from the App Store go through a stricter vetting process, and Apple doesn’t gather users’ personal details for advertising purposes"

Norton:[^2] "There’s no doubt Android is a bit more of a Wild West than iOS, but, with the right precautions, it can still be a safe platform."

InfoSecurityBuzz:[^3] "Android had 547 vulnerabilities in the year 2021, compared to 357 for iOS. While both Android and iOS have vulnerabilities […] Android has more overall vulnerabilities [and] a higher proportion of Android vulnerabilities are considered to have a low attack complexity, which means that they are easier to exploit."

The claim that Android is more secure than iOS seems like pure fantasy. Can you substantiate it?

> and have been known to hand over data(PRISM, data in Russian and chinese data centers).

Any foreign company operating a data center in China is required to contract with a domestic partner for legal ownership of the data within the facility and physical security of the location. In this regard, as with PRISM, Apple is no different to Amazon, Microsoft, et al.

The only data stored in Apple's Chinese data center is that of its Chinese customers, and I do not believe Apple markets its products as "privacy"-focused in China, where there is almost literally no concept of privacy.

Apple has in fact publicly resisted repeated attempts from state and federal authorities to have it insert backdoors into iOS, and launched an amicus legal claim with Meta against the NSO group.

But anyway, let's pretend for a second that I grant you all of these fantastical and unsubstantiated claims about iPhone privacy and security, I have some direct questions for you!

1. Can you explain to me why "the marketers" are adopting the same strategy for Vision Pro's launch as they have for every other flagship Apple launch in the last decade?

2. Can you explain why a company with an estimated NPS in range(+65,+80) even _needs_ the best marketers in the world?

3. Can you explain why you seem to believe that it is the job of Apple's marketing team to "normalise" something ex post facto? Isn't it a well understood axiom of Apple's philosophy that until the technology is mature (in this case: thin / light) enough to create a resonant user experience, they will not enter a market?

4. Can you find me that mythical laptop computer to compete with MacBook Air?

5. Can you see a trend looking back at the top 3 smartphones in Consumer Reports' surveys over the last decade?

[^1]: https://www.trustedreviews.com/news/mobile-news/are-iphones-...

[^2]: https://uk.norton.com/blog/mobile/android-vs-ios-which-is-mo...

[^3]: https://informationsecuritybuzz.com/ios-vs-android-the-more-....

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