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Apple requires account deletion within apps in AppStore starting January 31

developer.apple.com

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Re: Apple requires account deletion within apps in AppStore starting January 31

#351

Earlier quoted context omitted.

Isn’t having to have an online chat an unnecessary artificial barrier? Why not a button like most other sites.

They have that too: https://www.nytimes.com/data-subject-request

On that page I see this:

> To change or cancel your subscription, please contact Customer Care.

Re: Apple requires account deletion within apps in AppStore starting January 31

#352

Earlier quoted context omitted.

Isn’t having to have an online chat an unnecessary artificial barrier? Why not a button like most other sites.

They have that too: https://www.nytimes.com/data-subject-request

This is only for deleting your entire account. It says right there at the top of the form

"To change or cancel your subscription, please contact Customer Care."

As a free user, you still need an account to read certain free articles. So it's not really the same as canceling your subscription.

I also wouldn't be surprised if they deleted your account but kept billing you.

Re: Apple requires account deletion within apps in AppStore starting January 31

#353

Earlier quoted context omitted.

Hate to break it to you but banks are not deleting your account immediately when you close it. They legally can't.

A deleted bank account is not publicly accessible.

Only accessible to the bank and every megacorp they're selling your data to

Re: Apple requires account deletion within apps in AppStore starting January 31

#354

Earlier quoted context omitted.

This is why using the blockchain got user data is such a stupid idea. The immutability makes it impossible to redact or remove information, even if that information is encrypted. The same is true foor P2P services where there is no central accounting system. Deleting the account shouldn't be a problem if all the "account" info is stored on the device itself, so if your reviewers aren't completely incompetent I don't…

Hate to break it to you but banks are not deleting your account immediately when you close it. They legally can't.

It's not just banks either.

Suppose you're an equipment rental service. But you can't delete the customer's account before they return the equipment (or pay for losing it).

Suppose you're a dog kennel. You can't delete the customer's account while you have their dog in your possession.

Suppose you're the parole division of the police department. Can the "customer" delete their "account"?

This is the problem with dictatorial fiat. The world is full of edge cases.

Re: Apple requires account deletion within apps in AppStore starting January 31

#355
post #334

Earlier quoted context omitted.

What bank lets you create an account just from the app? … Okay, the digital-only ones, maybe. But virtually all other banks I've used make you go to a branch.

Any bank in America for the last 20 years. I opened my very first account at the branch cause I though they need to see me. Dozens of accounts at multiple financial institutions after that I never had to go to the branch. Most of my accounts held at places that don't have any branches within hundreds of miles. In fact Wells Fargo is famous for opening account for you without you even thinking about it.

Meanwhile, my experience with 6 bank accounts is exactly the opposite.

Re: Apple requires account deletion within apps in AppStore starting January 31

#356
post #187

Earlier quoted context omitted.

What bank lets you create an account just from the app? … Okay, the digital-only ones, maybe. But virtually all other banks I've used make you go to a branch.

I signed up for Schwab (and numerous other financial institutions that were not "banks" per se) without having to go to a branch in person. You usually just submit photos of documents and, in some cases, have your picture taken at your computer.

Congrats, now those docs are stored in a database. Good luck getting them deleted.

Re: Apple requires account deletion within apps in AppStore starting January 31

#357

As much as I like the change, the 3-month window seems unreasonable. I don't currently have AppStore apps, and these kinds of whiplash changes are part of the reason. Microsoft, for all its faults, is much better than Apple or Google here. Businesses take planning and strategy, and these things lead to drop-everything fires. Economies rely on stability.

You’re also responsible for supporting new hardware and responding to security problems and other bugs. If you can’t be bothered to implement a rather straightforward feature like account deletion in three months I don’t really have a problem with you being excluded from the App Store

Re: Apple requires account deletion within apps in AppStore starting January 31

#358

What about inmutable systems? My app (using scuttlebutt) creates an 'account' but it's located as crypto keys only within the app and apple keychain. So far the apple reviewers refused to believe that it works like. It's open source, they've got the code... but still.... Same is true for anything crypto. The account as it were exists on many devices, but it's not something you as the app creator can manage. I think a…

I personally don’t think it’s a good idea for lay people to be using systems where they can’t delete their user data. Maybe Apples isn’t the right platform for such things.

Re: Apple requires account deletion within apps in AppStore starting January 31

#359

I remember that roughly 5 or 6 years ago, when I wanted them to delete my apple id, I had to call them. On the phone. And the guy told me, "if we delete your apple id, you will not be able to sign up with this mail again". I only realized after hanging up how little sense this makes.

A lot seems to be riding on the definition of delete.

Apple's announcement says:

must also allow users to initiate deletion of their account from within the app.

It's only "initiate" deletion, so if we treat that as Step #1, then if Step #2 is, as in the NYT example, to ring support to confirm your intention to delete you account, then this may not deter much user-hostile behavior. It just kind of smears it to a different part of the tablecloth.

It also specifically says 'deletion' rather than cancellation or disablement, but I doubt Apple are going to follow up on this eventual deletion (or alternative watered-down definition) of account past this "initiate" step.

Will users have recourse through Apple if their "initiated" account deletion request goes no further than step #1?

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