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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#341

Post by garyrob »

HaZeust wrote: post #47

To this day, I still get random "Enter your password to continue using iCloud" push notifications on my iPhone with no relevant action to trigger such a notification. My Apple ID uses a unique password, I keep a recovery key, I don't have its login credentials saved anywhere, and it's a dev account; so I have my LLC's DUNS number attached to it. My devices are the only ones listed in my settings portal. I have no ide…

I got that prompt on all my apple devices a couple days ago. I just clicked Cancel on every one. The prompts stopped coming and everything seems to still work. I don't know whether there will be some ongoing problem with my AppleID that I'm not aware of yet, but so far so good.

Re: Apple users are being locked out of their Apple IDs with no explanation

#342

Post by [deleted] »

initplus wrote: post #254
notemaker wrote: post #73

With risk of being spammy, this is probably the most relevant discussion I've seen so far on HN w.r.t my experience of being locked out from my Apple ID. I hope legislation will force Apple to step up and be more transparent / helpful. https://skogsbrus.xyz/dont-put-all-your-apples-in-one-basket...

Don’t want to sound like I’m victim blaming the author. But I can tell you exactly the issue with their account: registering with an email on a self hosted .xyz domain. Using sketchy tld’s is just asking for this kind of trouble. https://news.ycombinator.com/item?id=28554400

[deleted]

Re: Apple users are being locked out of their Apple IDs with no explanation

#343

Post by recursive »

jjallen wrote: post #182
Handprint4469 wrote: post #160

Earlier quoted context omitted.

I bought an iPhone a couple of days ago, and was planning on using the weekend to finally migrate from my old Android phone. Luckily, I haven't even opened the box so I should be able to return it for a full refund. No way I'm spending over $1000 for this kind of experience.

What are the odds of having this experience? Shouldn’t they affect your behavior?

What's your recommendation? Try it 1000 times to get statistics?

Likelihood should affect your behavior in the same way it affects whether it actually happens and it did.

"Fool me once..."

Re: Apple users are being locked out of their Apple IDs with no explanation

#344

Post by yau8edq12i »

initplus wrote: post #254
notemaker wrote: post #73

With risk of being spammy, this is probably the most relevant discussion I've seen so far on HN w.r.t my experience of being locked out from my Apple ID. I hope legislation will force Apple to step up and be more transparent / helpful. https://skogsbrus.xyz/dont-put-all-your-apples-in-one-basket...

Don’t want to sound like I’m victim blaming the author. But I can tell you exactly the issue with their account: registering with an email on a self hosted .xyz domain. Using sketchy tld’s is just asking for this kind of trouble. https://news.ycombinator.com/item?id=28554400

"Sketchy tld"? Even google's parent company uses it for its corporate website.

Re: Apple users are being locked out of their Apple IDs with no explanation

#345

Post by standardUser »

I understand why people enjoy Apple products, but I will never understand why people defend the company when we all know, often through direct personal experience or the experience of someone we know, that the wealthiest company is the world has chosen to provide insultingly miserable customer support as a business decision.

Re: Apple users are being locked out of their Apple IDs with no explanation

#346

Post by Retric »

schnatterer wrote: post #338

Happened to me too with apple music in November 23. They just deleted my account with my playlists and listening history. Even support couldn't tell me why after countless calls and emails. This implicitly canceled my yearly subscription and refunded only a small part after I requested it. I learned my lesson about Apple.

Take it as a lesson about SaaS and closed ecosystems in general not just Apple.

Any dependencies on 3rd parties can be broken at any time without recourse be that Steam, Amazon, Google, Facebook, Apple, or less obvious services on smart devices.

Re: Apple users are being locked out of their Apple IDs with no explanation

#347

Post by everybodyknows »

kmlx wrote: post #95
quitit wrote: post #70

As a tip: use your AppleID to generate a secondary email that you use for your day to day email, while keeping the login email secret. The problem stems from nefarious groups getting a hold of email addresses and running distributed dictionary attacks. Apple’s response is to prevent all logins (including valid ones) from accounts that are under attack. Unlocking the account involves calling Apple, they’re not going t…

i also did this: created an email address that i use exclusively on apple. it actually wasn’t hard at all. zero issues since. > The problem stems from nefarious groups getting a hold of email addresses and running distributed dictionary attacks. years back my email was leaked by a website that i never visited. apparently someone signed up using my email address and the website never verified the email. in the meantim…

> gmail ignores dots in usernames

Does account sign-in also ignore dots? If not, if sign-in is sensitive, there's a path to somewhat better safety: Start incrementally moving all daily email to variants containing added dot characters.

Re: Apple users are being locked out of their Apple IDs with no explanation

#348

Post by ineedaj0b »

schnatterer wrote: post #338

Happened to me too with apple music in November 23. They just deleted my account with my playlists and listening history. Even support couldn't tell me why after countless calls and emails. This implicitly canceled my yearly subscription and refunded only a small part after I requested it. I learned my lesson about Apple.

I had Apple Music back in 2018. Unsubbed and never used the app till March 2024 when I got a free trial. It had my complete playlists and history from then.

Sounds like a lie everything disappeared after 3 months

Re: Apple users are being locked out of their Apple IDs with no explanation

#349

Post by CydeWeys »

EasyMark wrote: post #327
CydeWeys wrote: post #315

Earlier quoted context omitted.

Fundamentally it's going to be be bound to someone though. If you run your own domain to host your main email address, you're now bound to the registrar's login to manage that domain name, and also the cloud provider you're using to host the mail services (unless you run that off a machine you have physical access to).

If you use your own domain, open source software, and backup often they can't lock you up forever like Google/Microsoft/Apple tho

You're missing my point that you're still beholden to the domain name registrar that manages your domain name on your behalf. That account getting permanently locked out will have all the same bad consequences for your online life as your Google account getting locked out.

And keep in mind that being a domain name registrar is a low margin business (typically they're only grossing a few bucks per domain per year, before accounting for any other expenses like staffing and systems), so you're not gonna get great support.

Re: Apple users are being locked out of their Apple IDs with no explanation

#350

Post by gamblor956 »

sottol wrote: post #248
blegr wrote: post #237

Earlier quoted context omitted.

Everyone has a brand they're never buying again because of a few problems they had in the past. For every new brand they _are_ still buying, there are 10000 other people who are never buying _that_ one again because of a few problems they had in the past. The only difference I've seen between Apple and my previous laptop brands is that their support techs are useful.

And unlike, say, Samsung Ultrabooks or even Microsoft Surfaces, Macs last a really long time. My kids are using my 2011 MacBook Air and 2009 iMac and they still work, even the battery still kinda hangs in. They've had a few rough years 2016-2019 with the butterfly keyboards but I don't know many current manufacturers with products as solid long term.

My Surface Pro 3 still gets 90% battery life.

My HP hybrid tablet, now over 15 years old, still works (when plugged in).

My dad's IBM Thinkpad, older than most people currently on this website, still works.

Apple people like to claim that Apples last longer than their competitors, but that simply isn't true. Most people, myself included, can't tell you what Dell or HP support is like because we've never had to use them. But every Apple user knows what Apple support is like, because every Apple user has had to use them.

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