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Best Buy Is Thriving in the Age of Amazon

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Re: Best Buy Is Thriving in the Age of Amazon

#342

I would say they are staying afloat, but still pretty far from shore. Their stores are actually rented out retail space for Apple, Samsung, and other brands. Their online is still somewhat of a disaster, they were #2 for a while but Jet/Walmart will probably pass them as they attempt to challenge Amazon. Best buy is making no real attempt to challenge Amazon in online retail, a lot like Target isn't either. Their IT…

>Their stores are actually rented out retail space for Apple, Samsung, and other brands.

This is what the article is all about. They are leveraging their one advantage they have over Amazon.

Do you not realize that BestBuy does not actually make electronics?

Re: Best Buy Is Thriving in the Age of Amazon

#343

I would say they are staying afloat, but still pretty far from shore. Their stores are actually rented out retail space for Apple, Samsung, and other brands. Their online is still somewhat of a disaster, they were #2 for a while but Jet/Walmart will probably pass them as they attempt to challenge Amazon. Best buy is making no real attempt to challenge Amazon in online retail, a lot like Target isn't either. Their IT…

> Their stores are actually rented out retail space for Apple, Samsung, and other brands.

So, it's now largely a convenient place known to consumers that serves to connect them to third-party sellers where originally it was entirely a direct retailer itself.

So, it’s like a bricks-and-mortar version of Amazon?

Re: Best Buy Is Thriving in the Age of Amazon

#344

Earlier quoted context omitted.

Yikes. That sucks. I’ve heard once your account is flagged there is literally nothing you can do to use Amazon anymore. Can you elaborate on how it happened to you and when? I am pretty liberal when it comes to returns but I don’t use the system unless necessary.

If you believe your account is flagged, you can sell that account to people who are willing to purchase Aged Amazon accounts, they will buy out the remainder of your Amazon prime payments.

Is that even a thing? What exactly would they do with Aged Amazon accounts? Setup a FBA storefront?

Re: Best Buy Is Thriving in the Age of Amazon

#345

Earlier quoted context omitted.

you should definitely return those things. I've never heard of them firing their customers. I don't think Amazon got to where they are by offering a terrible service. And even if they do ban you, you can always go to a indie book store and there's plenty of other places online that sell books.

> I've never heard of them firing their customers. https://www.wsj.com/articles/banned-from-amazon-the-shoppers... https://www.theguardian.com/money/2016/mar/18/banned-by-amaz... As for terrible customer service, see the below for my reasons for cutting off Prime: https://news.ycombinator.com/item?id=16937290 In particular: • Prime shipping is no longer certain to be two days. • Those which are assured to arrive with…

I’ve never not gotten a monetary credit or a month of Prime when a guaranteed delivery misses its date. Quick email to CS and it’s sorted the next day.

Re: Best Buy Is Thriving in the Age of Amazon

#346
post #286

Earlier quoted context omitted.

And, oddly, with sneakers and similar, I've found it is majority snake oil. I've been ridiculously soured on consulting experts for any sort of consumer item. :(

Going to a Marathon Sports and wearing shoes their employees recommended after watching my walk has made my knees feel way better and I'm completely willing to pay substantially more for sneakers for it. But I can't speak to anyone else's experience.

I'd be curious to know if they actually tailored their recommendation to you. It is entirely possible that you saw benefits just from getting attention and spending a bit more. Simply stated, I've seen studies showing that paying more does increase the effectiveness of things. Even if there is no difference in the thing. (Sadly, I have not followed up on those claims, so I don't know if that replicated.)

Re: Best Buy Is Thriving in the Age of Amazon

#348
post #263

Earlier quoted context omitted.

If you are a Prime buyer and your package is not delivered by the promised date, you can request and receive a free one-month extension of your Prime membership. I have done this several times. For obvious reasons, Amazon doesn't publicize this much.

They did that for me a couple of times, but what started to happen is packages were mark delivered, then not be there. I complained to Amazon, who gave me the run around (and kept it open), so when it came a day later, there was all the sudden no issue.

Write them anyway. I’ve had that BS, usually from USPS or UPS Mail Innovations (which is horrific service), and a quick email to CS gets me the credit (money or a month of Prime).

Re: Best Buy Is Thriving in the Age of Amazon

#349

What is Best Buy anymore? I recently bought a refrigerator there and it was a really bizarre experience. It seemed more like a small mall than a big box store. The appliances were in a section called "Appliances by Pacific Sales", where Pacific Sales is a chain of stores in LA. We actually bought our oven at Pacific Sales years earlier. Then they had the "Apple Store at Best Buy," next to the "Verizon Store at Best B…

Not sure what you're expecting. Did people forget what an electronics retailer is?

A retailer such as BestBuy never sold their own "BestBuy" branded electronics. Retailers have always been the middle-man between the electronics manufacturer and the consume, so that the electronics company doesn't need to rent or build their own stores. It's cheaper for BestBuy to not hire their own bestbuy salespeople. Instead Verizon and Apple hire their own knowledgeable staff and put them at Best Buy.

Re: Best Buy Is Thriving in the Age of Amazon

#350
As long as you remember the first rule of Best Buy (never buy cables at Best Buy), you can find prices as good or better there than Amazon, and I have to say, the people there are very helpful and friendly. I especially liked their Magnolia store-within-a-store concept for higher-end audio products.
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