"It's not very straightforward to find where it's coming from, but we are working on it." This encapsulates the entire problem with the current state of digital advertising in 1 simple sentence.
But you know, we wouldn't stop serving ads until we work it out... no no imagine the loss in revenues.
And they certainly do contribute a massive amount of value to our community -- and as far as I can tell, they've always tried their very best to be good folks.
I'm not going to tell you how to think, but they have built up a lot of trust and goodwill in my book over the past decade.
I believe them when they say they'll work hard to do the right thing.