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Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

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Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#321

Post by elictronic »

victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

If I were a manager I would be excited as well. Product quality doesn’t seem to be a metric that is actually correlated with executive bonuses, reducing cost is.

It’s why enshitification is so common. Create a tool that quantifies quality in a usable way as a metric and you change the entire economy.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#322

Post by JesseTG »

jraph wrote: post #317
gilleain wrote: post #270

Earlier quoted context omitted.

That's actually a feature that washing machines have had for a while - "generative washing" - it is where the extra odd socks come from.

> extra odd socks I have the opposite issue, can generative washing recover the lost odd socks somehow?

Common misconception, the socks you think you're losing are being found by other people's washers.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#323

Post by lacy_tinpot »

victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

Guarantee this is a generational split.

The younger demographics will prefer the AI bot to talk to.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#324

Post by fckgw »

victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#325

Post by dylan604 »

victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

The ever dreaded automated phone systems are more tolerable than the AI driven phone systems. The press 1 for... never tried to make you think someone was actually listening to you, yet the AI services are made to come across like you are talking to a human. Don't try to make people think it's a human.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#326

Post by nativeit »

queenkjuul wrote: post #238
smcl wrote: post #116

Earlier quoted context omitted.

Another signal that prominent mentions of "AI" in your marketing sends is "this product is going to shoe-horn AI into this somehow". Plenty of products that people use every day at home or in work - Google search, Facebook Messenger, Instagram, Jira, and more - have had some kind of AI-first redesign. In each case some AI functionality has been placed prominently either somewhere that you accidentally press it or in…

> Plenty of products that people use every day at home or in work - Google search, Facebook Messenger, Instagram, Jira, and more Most egregiously: VSCode. No, i absolutely never in my life will want Copilot to summarize anything for me and yet guess what button appeared in the UI and i accidentally clicked on last night....

VSCodium was better on this front last time I tried it, and since Microsoft seems intent on allowing the Extensions to be a wildly insecure free-for-all, I am seeing fewer and fewer reasons to stick with the official version.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#327

Post by DANmode »

jordanb wrote: post #157
smcl wrote: post #116

Earlier quoted context omitted.

Another signal that prominent mentions of "AI" in your marketing sends is "this product is going to shoe-horn AI into this somehow". Plenty of products that people use every day at home or in work - Google search, Facebook Messenger, Instagram, Jira, and more - have had some kind of AI-first redesign. In each case some AI functionality has been placed prominently either somewhere that you accidentally press it or in…

I'm pissed off that Android took over the power button to activate their AI agent bullshit.

Google, not Android.

I assure you, the Android Open Source Project made no such change.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#328

Post by beej71 »

victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

This reminds me that I have to write my dentist. They replaced their beep answering machine with an AI chatbot, and the experience is horrible. I just want to say what I want, have it transcribed to text, and then have a human do something about it. It. I don't want to have to slowly explain to a bot who is just going to do the same thing.

Plus, the first time you encounter it, it doesn't identify itself as a bot for a couple sentences. And it's convincing enough that you fall for it. The feeling of being let down and realizing that you were just talking to a chump robot is severe, and is now associated with my dentist's brand.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#329

Post by atwrk »

aurareturn wrote: post #20

There is a difference between a toaster brand saying their toasting now has AI built in vs Anthropic releasing Mythos. The toaster brand is just trying to fool people. Something like Mythos is actually what's driving change. In tech, Microsoft is a big reason for this turnoff. First, they forced Copilot onto Windows users. Second, they decided to market "AI PCs" by forcing AMD, Intel, and Qualcomm to put NPUs into th…

People around me, outside the programmer bubble, hate OpenAI with a passion. It's the symbol of antidemocratic US corporations cuddling with Trump etc, right there with Tesla. And no one outside my tech bubble has ever heard of Anthropic.

This is distinctly different than the dot com bubble were people actually were euphoric about the future unfolding before their eyes.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#330

Post by andrei_says_ »

fckgw wrote: post #324
victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest

The incentive to replace employees with ai systems?

VS. the inadequacy of ai systems (nondeterministic output, no reference with reality, unknown signal to noise ratio, low effort etc).

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