Mea Culpa I'm in the industry. I knew we should have had backups. She is brilliant but not technical and while the backups would have been expensive and difficult due to size, I should have built multiple NAS and distributed them geographically and used Syncthing to keep them updated. To be clear we were legacy G-suite users and have converted to paying customers, so it was a free service while this happened, and is…
You did the best you could with the information you were given. I don't think anyone should have to resort to building multiple NAS and distributing them geographically. It's 2022 and this an extremely esoteric thing to do. Going forward though, Vimeo feels like a better fit for you guys. Caveat emptor, never rely on free services for critical parts of your operation.
Given how giant companies (especially Google) behave, I do not feel it is an esoteric thing to do. Anyone with even a modicum of technical skill can roll their DIY NAS. For the non-tech savvy, buying off the shelf is fine.
Should not be needed in real life but this is the world we live in where robots have way too powerful ban hammers and the only way to get any support is to make sound in public forums or have a large social following.