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Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

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Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#321
post #93

(Stripe cofounder.) Hi folks -- as Edwin points out elsewhere in the thread, the article title isn't accurate. (I'll update or delete my comment if it's fixed.) [Update: it was changed. It used to read "Stripe is now charging 0.5% more for recurring charges."] You can happily make recurring charges yourself and no additional fees are incurred. Lots of Stripe customers do this and we don't charge anything extra for it…

When I first signed up with Stripe years ago, it was a breath of fresh air. Stripe did one thing exceedingly well, at an understandable price and took minutes to integrate with. I could sell Stripe to my developer friends (and did, a lot!) in a single sentence: "You can add credit card charging to your site in about 15 minutes for 2.9% + 30¢ per transaction." I can't do that anymore. Stripe is no longer a single-sent…

This is an excellent Suggestion: My suggestion to you, pc: Start a little company within Stripe to disrupt Stripe (i.e. re-simplify) in the same way Stripe disrupted the industry 10 years ago. Or keep getting bigger and become just as complex as the things Stripe replaced.

[1] https://web.archive.org/web/20111216054911/https://stripe.co...

[2] https://stripe.com/pricing#pricing-details

reply

would second this VERY strongly

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#322
I was gold plating a startup for a few years and had the basics of subscription working with what Stripe used to have, but I was painfully aware that I always had a load of work left to go before production with such things as failed payments, end of card life etc. I started to investigate alternatives and it always seemed to me that Stripe Billing was much cheaper than anything else I looked at.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#323

Earlier quoted context omitted.

> It's not your "fault" if you decide to use AWS services and become deeply integrated and they increase their prices by 10% and you can no longer afford their services... It's no one's fault. It's just unfortunate and all you can do is try to work around it, or close the company. It's your fault if you chose lockin. If you don't want to talk about fault, fine, but then don't go on to talk about fault :)

Most people don't choose lock-in. They choose a provider that works for them on the budget and timeline that they have, and they build on that. Expanding to multiple providers isn't always feasible depending on a company's business model and financial state - it takes time and development resources to do so, which can both be very sparse for company with tight profit margins. You have to start somewhere. Unless you h…

Yeah, I know. What I'm saying is taking the seemingly low-hanging fruit of locked in technologies is a conscious decision to be competitive. It has very obvious pros and cons. The cons potentially materialising is part of the choice.

> What is the point of saying this?

Whatever criteria you used to justify asking this question probably also apply to it.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#324

Earlier quoted context omitted.

Exactly. Certain SAAS companies (cough Datadog cough) seem to have very old school sales processes in place. I don't love the larger cloud providers, but at least they lay out their standard prices, supply a price calculator, and I can figure out if I want to use them without hearing someone tell me they'll have to "clear it with their director".

I imagine anytime someone says the have to "clear it with their director", you're talking about discounted or private pricing not the list pricing they have on their website. Every SaaS company has that, including the cloud providers.

Well yes, one wouldn't be talking to them in the first place if it were on the website. For many companies though "Enterprise" plans are always non-website prices, so there's nothing special about negotiating them, and the salespeople pretty much always are just saying that stuff to have a chance to go away, recalculate their monthly commission chances and figure out the price to try with you rather than actually seeking permission.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#325
post #95

Yikes! This thread. First time I’ve seen negative comments on Stripe like this on HN. I guess this is what happens when you grow! You eventually become one of ‘them’, start squeezing for the same reasons the folks in the last cycle did, and the cycle repeats.

...you become _identified_ as one of "them", by users such as kgog.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#326

Earlier quoted context omitted.

Yes, you'll be emailed—if you were on the old Subscriptions pricing and are using Billing now, the emails are going out now (most have already been sent). Email me at edwin@stripe.com and we can also check.

And to be crystal clear, the emails should be done sending today. The changes—which will take effect on January 15—only apply to businesses that have had at least $1M in lifetime billing volume (or will cross that threshold this year). All others can continue to have Billing for free.

If this million dollar threshold had been made clearer, I imagine a decent chunk of the people who are upset by this change would have reacted differently.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#327

Stripe still doesn’t support settling USD payments into a USD bank account on an Australian Stripe account, instead forcing their 2% currency conversion fee on top. So my fee for every subscription charge is increasing to a an even more ridiculous A0.30 + 5.4%. Our users have been asking for PayPal for years, and I had always put off integrating because of how frustrating their API was. But it feels like the Stripe d…

Paypal have recently added an extra 3% charge for AU Paypal accounts to withdraw USD into US accounts.

I have spoken to a few small businesses that are going down the path of opening up a US based subsidiary to avoid these charges.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#328
post #252
post #239

Earlier quoted context omitted.

Does this billing price extension only apply to people who read HN, or will there be a newsletter informing all your customers of this new policy?

Yes, we encourage customers to reach out to us, and this policy has (before today) already been applied to them as well.

I emailed with "billing pricing extension" after I saw this but only offered 1 month extension. Was also told HN is not a legitimate source...

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#329
post #128
post #106

Earlier quoted context omitted.

> Stripe Checkout with Fraud detection - which requires you to use their hosted checkout page Does it? In my experience you can just use their Hosted Fields which are actually really great.

That's not how they pitched it to us - and I asked for clarification multiple times because of how absurd the proposal was for a well established eCommerce site. Sending customers off-domain for a payment is not something we were willing to do for a normal credit card checkout flow. Even "hosted fields" is absurd (and by that I assume you mean an iFrame you embed), and would require redesigning significant portions o…

"hosted fields" are really just a fancy CC # widget (with postal code and exp built-in, when appropriate). If you use them, the annual PCI attestation becomes a checkbox instead of a giant form.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#330
post #93

(Stripe cofounder.) Hi folks -- as Edwin points out elsewhere in the thread, the article title isn't accurate. (I'll update or delete my comment if it's fixed.) [Update: it was changed. It used to read "Stripe is now charging 0.5% more for recurring charges."] You can happily make recurring charges yourself and no additional fees are incurred. Lots of Stripe customers do this and we don't charge anything extra for it…

Patrick, i am trying to build a partnership with you guys and can't get anyone to contact me back. We are a venture backed startup in the veterinary telemedicine space - how do I get in contact with someone senior to explore an enterprise level partnership?
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