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Cybertruck's Many Recalls

wired.com

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Re: Cybertruck's Many Recalls

#311

Post by imtringued »

thrw42A8N wrote: post #302
imiric wrote: post #251

Earlier quoted context omitted.

Exactly. Back in the day it was a major milestone for video game projects to "go gold". It meant that the rigorous QA process was passed, and that retail copies were ready to be manufactured. Since that involved significant costs and physical logistics, companies certainly didn't want major bugs shipped at this stage. There were some exceptions, but ultimately this led to much higher customer satisfaction. Removing t…

I get it's wrong in cars. But who the hell cares about games? So your game updates after a month with a fix. So what? It's not like you pay for the update.

There are lots of studios who just run away with your money and never deliver the fixes.

Re: Cybertruck's Many Recalls

#312

Post by llamaimperative »

jimmydddd wrote: post #295
stackghost wrote: post #66

Earlier quoted context omitted.

>I wonder if you exclude "recalls" resolved by software updates, for all cars, where it would rank then? Why have you put "recalls" in quotes? It gives the impression you think this makes it somehow lesser. The cybertruck, for example, was subject to a recall because the rearview camera wouldn't come up, but the mirrors are insufficient to back the vehicle up safely without the camera. That's a safety issue, irrespec…

I think recall in quotes because the original meaning of recall was that you had to return (recall) the thing to the shop so that it could be fixed. Like when the brakes might fail and I have to schedule an appointment to bring my car into the shop for a week seems different from pushing out a software fix to adjust the AC temperature or whatever. It seems more like an "update" like when Apple pushes out a fix to the…

There are tons of non-mission-critical recalls that you can have fixed (or not) at your leisure.

Re: Cybertruck's Many Recalls

#313

Post by throwaway984393 »

nahwut wrote: post #30
sitkack wrote: post #3

The article has about equal time about what Cybertruck owners dont care about, safety, reliability, etc. > Similar to other critics (earlier this year, a CNN reviewer called the pickup a “disturbing level of individual arrogance in hard, unforgiving steel”)—Drury believes Cybertruck buyers are people “who think ‘I don’t care if I kill people when I drive this thing down the street,’” he says. “There aren’t many of th…

What's the term right wing folks use? Virtue Signaling? The cyber truck is that. People buy them because they are politically charged, and you can be seen as a tribe member. But I kinda think it's sad, because I think most tribes make fun of the cyber truck buyer, so they've bought a very expensive, very shoddy ticket into an in group, only to mark themselves as an outsider who bought their way in.

[dead]

Re: Cybertruck's Many Recalls

#314

Post by brookst »

gambiting wrote: post #259
graemep wrote: post #160

Earlier quoted context omitted.

I wonder whether OTA updates being possible encourages manufacturers to be sloppy with software quality. They know they can fix problems cheaply. If they had to physically update vehicles they would have a lot more incentive to make updates unnecessary.

Absolutely. It's easy to see that with Volvo - they had their own operating system called Sensus that could only be upgraded at the dealership and you know, maybe it wasn't the flashiest thing but it worked fine. I've owned a car with it for nearly 5 years and it has never crashed for me once or really did anything weird - it's as stable as any automotive software should be imho. And then they swapped over to AOSS(an…

Is AOSP running any of the critical systems that would make the car undrivable or unsafe if it crashed? Or just IVI stuff? If the former that is horrifying.

Re: Cybertruck's Many Recalls

#315

Post by mewpmewp2 »

Topfi wrote: post #276
mewpmewp2 wrote: post #240

Earlier quoted context omitted.

It still doesn't sound right to me. Sure we can get adapted to the new meaning of the term as time goes on, but to me the term has strong implications to physically bring it back, and it is weird that people are claiming that it doesn't. Surely this causes a lot of confusion at the very least people thinking those vehicles actually have to be brought back.

But it isn’t a new meaning. Rather, those arguing that recall should now exclude OTA want to change a long established definition.

Google "definition of product recall"

First 2 answers in asq.org and wikipedia

Recall is the act of officially summoning someone or something back to its place of origin. A product recall is defined as a request to return, exchange, or replace a product after a manufacturer or consumer watch group discovers defects that could hinder performance, harm consumers, or produce legal issues for the producers.

and

A product recall is a request from a manufacturer to return a product after the discovery of safety issues or product defects that might endanger the consumer or put the maker or seller at risk of legal action. Product recalls are one of a number of corrective actions that can be taken for products that are deemed to be unsafe.

It specifically says "request to return."

It's very important because the word "recall" to me is rather about the cost to the business and consumer rather than severity of an issue or it being specifically safety issue.

Recall could be something that is done as a response to a safety issue, but recall could be done for some other reasons as well. E.g. the product could not just be performing as well, but not be a safety issue. There's a defect that means product lifetime will be limited, etc.

Re: Cybertruck's Many Recalls

#316

Post by llamaimperative »

nahwut wrote: post #30
sitkack wrote: post #3

The article has about equal time about what Cybertruck owners dont care about, safety, reliability, etc. > Similar to other critics (earlier this year, a CNN reviewer called the pickup a “disturbing level of individual arrogance in hard, unforgiving steel”)—Drury believes Cybertruck buyers are people “who think ‘I don’t care if I kill people when I drive this thing down the street,’” he says. “There aren’t many of th…

What's the term right wing folks use? Virtue Signaling? The cyber truck is that. People buy them because they are politically charged, and you can be seen as a tribe member. But I kinda think it's sad, because I think most tribes make fun of the cyber truck buyer, so they've bought a very expensive, very shoddy ticket into an in group, only to mark themselves as an outsider who bought their way in.

[flagged]

Re: Cybertruck's Many Recalls

#317

Post by ehnto »

wtcactus wrote: post #75
sitkack wrote: post #3

The article has about equal time about what Cybertruck owners dont care about, safety, reliability, etc. > Similar to other critics (earlier this year, a CNN reviewer called the pickup a “disturbing level of individual arrogance in hard, unforgiving steel”)—Drury believes Cybertruck buyers are people “who think ‘I don’t care if I kill people when I drive this thing down the street,’” he says. “There aren’t many of th…

The article is a smear piece. As it was expected coming from Wired.

The numbers do somewhat speak for themselves. It is an unpopular car.

Re: Cybertruck's Many Recalls

#318

Post by llamaimperative »

comboy wrote: post #149

Why there is always so much fuss about labels? Across so many different domains. Cars needed OTA update to be driven safely. Why is it important whether we call it a recall or not? I am not trying to make a point here. Clearly some people care about that. I'm legitimately curious why.

[flagged]

Re: Cybertruck's Many Recalls

#319

Post by brookst »

thrw42A8N wrote: post #302
imiric wrote: post #251

Earlier quoted context omitted.

Exactly. Back in the day it was a major milestone for video game projects to "go gold". It meant that the rigorous QA process was passed, and that retail copies were ready to be manufactured. Since that involved significant costs and physical logistics, companies certainly didn't want major bugs shipped at this stage. There were some exceptions, but ultimately this led to much higher customer satisfaction. Removing t…

I get it's wrong in cars. But who the hell cares about games? So your game updates after a month with a fix. So what? It's not like you pay for the update.

It’s bad business because it gives your most enthusiastic customers the worst experience. It’s good business because it pulls revenue forward and sometimes pulls revenue into higher seasonality.

Those two somewhat offset and you end up with the classic business decision of whether quality is important.

Re: Cybertruck's Many Recalls

#320

Post by brookst »

silon42 wrote: post #233
graemep wrote: post #160

Earlier quoted context omitted.

I wonder whether OTA updates being possible encourages manufacturers to be sloppy with software quality. They know they can fix problems cheaply. If they had to physically update vehicles they would have a lot more incentive to make updates unnecessary.

IMO... every OTA/mandatory update should make warranty be extended, as a minimum

Great way to eliminate fixes for minor issues.
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