Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

Post by sebisaacsinflow » Fri, Oct 15, 2021, 10:31 PM UTC

MrRiddle wrote: post #280

sebisaacsinflow wrote: post #81

Earlier quoted context omitted.

Thanks for highlighting this - we're trying to figure out what the best model is for our community. A lot of other apps follow a similar model, we allow people to cancel anytime and have refunded everyone that has forgotten to cancel. Some people also like having the subscription because it is a pay per use model rather than putting everyone under the same one-off bundle. We're working on extending the free trial / m…

Charging for monthly instead of yearly after trial ends is something you can push to production in half an hour. Don't try to weasel out in front of technical audience. Liar.

Post by sebisaacsinflow » Fri, Oct 15, 2021, 10:36 PM UTC

mkr-hn wrote: post #276

sebisaacsinflow wrote: post #142

Earlier quoted context omitted.

As well as input from the team, we did a lot of user interviews and testing during development and this wasn't flagged as a concern (a lot of people were used to the model from other apps) but clearly this is something we need to work on.

You might want to look into ways to identify cases where people are used to something but not happy about it in your research process. So many things that shouldn't be normal are considered so and tolerated by people who don't do well with it to the point they don't think about it unless someone asks the right question.

Post by saaaaaam » Fri, Oct 15, 2021, 10:59 PM UTC

shadowoflight wrote: post #282

sebisaacsinflow wrote: post #81

Earlier quoted context omitted.

Thanks for highlighting this - we're trying to figure out what the best model is for our community. A lot of other apps follow a similar model, we allow people to cancel anytime and have refunded everyone that has forgotten to cancel. Some people also like having the subscription because it is a pay per use model rather than putting everyone under the same one-off bundle. We're working on extending the free trial / m…

Just gonna jump on the bandwagon here and say that, as somebody who suffers from ADHD, with all due respect, that is 100% USDA certified horseshit. At the very least, bill monthly and make the trial not auto-renew at full price. And, since the target market is people with executive dysfunction, I'd love to see your team go the extra mile and default to pushing notifications the week before and day before a user's sub…

Post by [deleted] » Fri, Oct 15, 2021, 11:05 PM UTC

skeletron wrote: post #48

throwanem wrote: post #38

Earlier quoted context omitted.

Billing an entire annual subscription up front, as opposed to monthly, seems especially questionable. What if the therapy doesn't work? What if it's so badly implemented that it can't work? You're still out a hundred bucks just the same, and that's just in the first year. edit: There is also a monthly subscription option, in the Apple app store at least. It's $22 a month - so over twice as much as the annual. This do…

I just downloaded the Android app to check, and it's a similar ratio as you describe for the Apple app store: £19.99 per month if paid monthly, but £7.17 per month (as £85.99 per year) if paid annually. And on my phone at least, the monthly payment option is also hidden behind a scroll down action: https://i.imgur.com/rV0bMTH.jpg , with the yearly subscription already selected by default. It would seem they're pushin…

Post by say_it_as_it_is » Fri, Oct 15, 2021, 11:12 PM UTC

skeletron wrote: post #22

Many of the reviews of the Android app are quite critical of the trial and payment model, for example: > CAUTION: After the free trial period (7 days), they will charge for an annual subscription ($102.95 US). This is OPT OUT, not opt in. In other reviews they say they will offer a refund (I will update when/if I get one) but for an app for people with executive function issues, an opt out format seems shady. Either…