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Remember broken Nexus telephony? This is how Google treats it's customers

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Re: Remember broken Nexus telephony? This is how Google treats it's customers

#31

Post by whyaduck »

josteink wrote: post #26
adlpz wrote: post #11

Earlier quoted context omitted.

Google is well know for their abysmal costumer support, but this is just the last straw; a telephone that cannot make calls, not even emergency 911/112. And such issue is marked as "Priority-small" and dismissed. It was good while it lasted, but it's clear now that Google not only cannot be depended on for their software (see Google Reader), but also cannot be relied on for our hardware needs. At least they have the…

> but it's clear now that Google not only cannot be depended on for their software (see Google Reader) How about all versions of Android 4.3 and down? 60% of the Android user-base is now without updates for critical security errors. Their support is ridiculous.

I have a Nexus 4 on Lollipop and I was experiencing this issue too, and saw the response. Last night I bought an iPhone.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#32

Post by cwyers »

I wish Windows Phone was just like... 15% better in terms of app support. Existence as an Android user just seems more and more self-hating as time goes on, and it's clear that Google, the OEMs and the carriers are just not about to cooperate to make the user experience any better. (I know, I know, there's the iPhone, but I have a pathological hatred of iTunes for Windows, so that's not really an option.)

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#33

Post by maxerickson »

aroch wrote: post #21
piquadrat wrote: post #10

More than the fact that tickets like this get closed, I find the way that they are closed infuriating. You would think that dozens of comments, many of them with lots of details, would merit a more extensive answer than a single > contact customer support. How about "Thanks for all your comments. Unfortunately, this is the wrong forum to report problems like this. Please contact the Nexus customer support and let the…

Google is "Nexus customer support", they just don't particularly care about doing that job. Google drops support for their own developer phones faster than Samsung and HTC do. E: To address the initial downvoters: why don't you explain yourselves. How is Google not responsible for supporting nexus devices? They're sold directly by Google, they're produced for Google, and they're heavily marketed by Google. Google pro…

I didn't vote your comment, but the issue tracker for AOSP is not Google customer support.

(Let's not bother discussing whether it should be or whether it makes sense to file customer support issues there in the face of lackluster support elsewhere, those are mostly opinion battles)

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#34

Post by cordite »

cwyers wrote: post #32

I wish Windows Phone was just like... 15% better in terms of app support. Existence as an Android user just seems more and more self-hating as time goes on, and it's clear that Google, the OEMs and the carriers are just not about to cooperate to make the user experience any better. (I know, I know, there's the iPhone, but I have a pathological hatred of iTunes for Windows, so that's not really an option.)

There is also the problem where companies like Google refuse to acknowledge platforms apart from theirs. The iOS apps are usually faulty, and Google DMCAs any third party apps that talk to their services on the windows platform.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#35

Post by aroch »

morganvachon wrote: post #30
aroch wrote: post #21

Earlier quoted context omitted.

Google is "Nexus customer support", they just don't particularly care about doing that job. Google drops support for their own developer phones faster than Samsung and HTC do. E: To address the initial downvoters: why don't you explain yourselves. How is Google not responsible for supporting nexus devices? They're sold directly by Google, they're produced for Google, and they're heavily marketed by Google. Google pro…

Well...the phone itself is over two years old now, which means it's about 18 months out of support if you're equating it with certain other vendors' devices; Nexus phones actually fare better than some other devices. That said, the fact that Google decided to push 5.0 to it is in itself amazing to me, Nexus status or not. I have a Nexus 4 that runs 5.0, and when I've switched to it from my Windows phone I've noticed…

The Lollipop release looks to be an EOL update with little to no love from Google. They haven't done a great QA job on it either since they broke core functionality (Dailer/voice calls, Wifi, location provider polling broken).

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#36

Post by gabemart »

e40 wrote: post #28
gabemart wrote: post #24

In the link #440 reports that disabling "NuPlayer" fixed the issue. This setting is in Settings > Developer options under "Media". I've also found that NuPlayer plays unpredictable havoc with an audio playing app I wrote that is currently on Google Play. Some users on Lollipop report audio glitches, silence or weird bluetooth issues. Disabling NuPlayer fixes these issues. I wish there was a way for me, as a developer…

Is NuPlayer a 5.0 only option? (My son's Nexus 5 isn't in front of me.) Using 4.4.4 here, with no plans to upgrade.

Yes, as far as I'm aware the option to default to NuPlayer system-wide is only present (and default) in 5.x

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#37

Post by coda_ »

arihant wrote: post #22
zumtar wrote: post #9

If you have time (and the inclination) then you could report this to the technical support department of the mobile telco you are using. You won't get instant gratification that you would by using a bugtracker but technical reports back to the vendor (in this case Google) do eventually get sent upstream. If enough people complain via Google's channels then the bug will be brought up at higher levels eventually . The…

You know, that is a valid option. When iPhone 4's telephone broke because of the "grip of death" antenna issue, Steve Jobs himself came out, apologized, offered a free bumper case to mitigate the issue. Compare that to this. And the telco of Nexus is Google! Google just pointed to contact Google.

That's not quite how I remember the "grip of death" events doing down.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#38

Post by morganvachon »

baggachipz wrote: post #4
tmaly wrote: post #2

I am so glad that I hold off on the bleeding edge android. I am sticking with 4.4 till there is more adoption

It's funny, I actually upgraded to 5.0.1 stock from Cyanogen 11 (4.4.4) because the phone portion stopped working in 4.4.4. Haven't had any issues with calls since then. Now I'm worried that it'll suddenly go south again :( Nexus 4 is clearly the red-headed stepchild in the Nexus family now. If there was a newer Nexus that wasn't the size of an iPad, I'd upgrade; but there isn't. Call me old-fashioned, but I don't li…

> If there was a newer Nexus that wasn't the size of an iPad, I'd upgrade; but there isn't.

The Nexus 5 isn't that much bigger than the 4, and certainly isn't as big as the Nexus 6. It's also not nearly as expensive as the 6.

Size comparison of the 5 and 4 (from the left, respectively):

http://newlaunches.com/archives/google-nexus-5-competition-c...

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#39

Post by EarthLaunch »

furyg3 wrote: post #23

Of course there are multiple rationales for choosing a platform, but support is certainly one of them. A while ago someone made a nice graph of how good Apple/Google are at maintaining OS support for their devices, it's pretty informative (although I'd like to see a new one). http://www.fidlee.com/android-support-vs-ios-support/ In this case the Nexus 4 is still officially supported by 5.0... but not being able to ca…

That's a great visualization, thanks. Here's an HN discussion of that chart from a year ago (it's a circus of everyone trying to make excuses):

https://news.ycombinator.com/item?id=6853222

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#40

Post by k-mcgrady »

coda_ wrote: post #37
arihant wrote: post #22

Earlier quoted context omitted.

You know, that is a valid option. When iPhone 4's telephone broke because of the "grip of death" antenna issue, Steve Jobs himself came out, apologized, offered a free bumper case to mitigate the issue. Compare that to this. And the telco of Nexus is Google! Google just pointed to contact Google.

That's not quite how I remember the "grip of death" events doing down.

How do you remember it? Because the parents recollection matches mine. The media kicked up a storm over it but they held a massive press conference, apologised (somewhat) and offered free cases to everyone to solve the issue.
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