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All Apple stores could close for 30 days in Italy over warranty case

theregister.co.uk

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Re: All Apple stores could close for 30 days in Italy over warranty case

#31

Post by mkaltenecker »

mrich wrote: post #27
mkaltenecker wrote: post #23

Earlier quoted context omitted.

Nope, they can’t. Local implementations differ wildly. In Germany, the burden of proof reverses after six months (i.e. after six months the buyer has to proof that a defect was present when they bought the product – I have not idea how you can do that short of hiring some sort of expert), making the two year warranty basically useless. No company will do anything for you after six months. Also, I can very much unders…

There are quite a few companies who will replace a broken product after the initial six months warranty without asking questions. That Apple does not even tell customers about their rights reflects rather badly on them, especially considering the already high price of most of their products.

Apple will do so, too, in many cases. They are, in fact, pretty generous when it comes to replacing something they don’t have to. It’s, however, inconsistent and if there is any dispute the company always wins. That’s the case with any company.

Again, in Germany there is no confusion because we have two different words for it. Well, there is some confusion but the two words is how all companies do it. I don’t think companies are even allowed to advertise something that is your right anyway (like the mandated warranty), that’s probably the reason why they don’t say anything.

Re: All Apple stores could close for 30 days in Italy over warranty case

#32

Post by batista »

vacri wrote: post #22
coob wrote: post #13

Earlier quoted context omitted.

Italy is an order of magnitude larger than the Netherlands: http://www.wolframalpha.com/input/?i=size+of+italy+vs+nether...

17 million vs 60 million is not an order of magnitude.

Well, it has an order of magnitude more Applestores, anyway.

Re: All Apple stores could close for 30 days in Italy over warranty case

#33

Post by rmc »

mkaltenecker wrote: post #23
rmc wrote: post #11

Italian law states that consumer electronics devices must be sold with a two-year free warranty For the record, this isn't just Italian law, but it EU law. All half a billion (or so) people in the EU can benefit from this sort of protection.

Nope, they can’t. Local implementations differ wildly. In Germany, the burden of proof reverses after six months (i.e. after six months the buyer has to proof that a defect was present when they bought the product – I have not idea how you can do that short of hiring some sort of expert), making the two year warranty basically useless. No company will do anything for you after six months. Also, I can very much unders…

the burden of proof reverses after six months (i.e. after six months the buyer has to proof that a defect was present when they bought the product

That's actually what the EU law says aswell. first 6 months fault is presumed to be there from the start. After that, you must show it was faulty.

Re: All Apple stores could close for 30 days in Italy over warranty case

#34

Post by d3r42 »

glhaynes wrote: post #30
d3r42 wrote: post #29

Italy isn't the only place suffering from poor Apple service. I experienced the worst service of my life from Apple South Africa. My iPad USB cable frayed, and I was first told that it was not under warranty. Then I found it was, from the call centre who asked me to take it in to the nearest iStore. When I took it in, the salesperson refused to help until I made an appoinment. I phoned their local call centre which i…

You can't use the local App Store to buy games (since they haven't bothered to arrange for self-rating like other app stores). Can you say a bit more about this? I don't follow.

Games in South Africa have to be individually rated by the Films and Publications Board. Mobile App Stores can apply for an exemption from this rating process and self rate (Nokia and others have done so). Apple hasn't bothered:

http://www.thyon.com/blog-entry/items/apples-lack-of-games-m...

There are workarounds for South Africans, some easier than others, but it is very annoying, and Apple never mentions that you can't buy games with a South African App Store account in their advertising.

Re: All Apple stores could close for 30 days in Italy over warranty case

#35

Post by glhaynes »

d3r42 wrote: post #34
glhaynes wrote: post #30

Earlier quoted context omitted.

You can't use the local App Store to buy games (since they haven't bothered to arrange for self-rating like other app stores). Can you say a bit more about this? I don't follow.

Games in South Africa have to be individually rated by the Films and Publications Board. Mobile App Stores can apply for an exemption from this rating process and self rate (Nokia and others have done so). Apple hasn't bothered: http://www.thyon.com/blog-entry/items/apples-lack-of-games-m... There are workarounds for South Africans, some easier than others, but it is very annoying, and Apple never mentions that you c…

Oh, I see. Wow, that seems crazy for that not to have been done. Thanks for the info.
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