21–30 of 35 posts
As an Italian Apple behaviour really makes me rage. They believe to be above everyone, even governments. And this is the proof that Apple only cares about the money and not really about the customer.
Agreeing from here in Australia, where the iPad can no longer be called "4G compatible".
I won't be surprised if there are only a few official Apple stores in Italy. Here in the Netherlands there is only one, and Italy is only a couple of times larger than the Netherlands. Any Italians that can confirm this?
Italy is an order of magnitude larger than the Netherlands: http://www.wolframalpha.com/input/?i=size+of+italy+vs+nether...
Italian law states that consumer electronics devices must be sold with a two-year free warranty For the record, this isn't just Italian law, but it EU law. All half a billion (or so) people in the EU can benefit from this sort of protection.
In Germany, the burden of proof reverses after six months (i.e. after six months the buyer has to proof that a defect was present when they bought the product – I have not idea how you can do that short of hiring some sort of expert), making the two year warranty basically useless. No company will do anything for you after six months.
Also, I can very much understand why Apple found itself in the situation it is in Italy. In Germany there is a very clear difference between a „Garantie“ (lit. “guarantee”) and a „Gewährleistung“ (≈ “defects liability”).
A „Garantie“ is a contract between seller (or a company which made the product) and buyer with certain guarantees and conditions the seller provides. That’s exactly what Apple does with their one year warranty. The conditions are very different from those of the law.
A „Gewährleistung“ is what the law requires the seller to do if there is any defect in the product that was there when it was sold. How that is implemented in detail differs from country to country. Also note that I’m talking about the seller here. Apple provides their warranty no matter where you buy your Apple product. You can go directly to them if you have a problem, no matter where you bought it. That’s not so in the case of the „Gewährleistung“. To make it easy for buyers, they can always go to their sellers with problems that are covered by the law.
They probably were too broad in their EU policy and ignored that Italy is so damn finicky about this.
As far as I know, Apple DOES acknowledge the two year guarantee under European law, it just ADDITIONALLY has its own 1 year guarantee with different conditions. Here, for example, is the Apple page for the Dutch market detailing the different guarantees (in Dutch): http://www.apple.com/nl/legal/statutory-warranty/ It seems then that the issue is about communication, not about actually offering a lesser guarantee and…
the issue _is_ of communication: apple will tell you "you have one year of apple warranty, and you may buy another one", when by law they are required to say "you have two years of full warranty (oh and by the way we give you this extra one year warranty)". For references, consider this page: http://store.apple.com/it/browse/home/shop_mac/family/imac/s... Which states: "iMac include 90 giorni di assistenza telefonica…
Yeah, I was kind of expecting a horror story along the lines of the Youtube lawsuit, or something like that, but I think Apple is pretty clearly in the wrong. The law may or may not be a good one, but it's pretty clear.
Italian law states that consumer electronics devices must be sold with a two-year free warranty For the record, this isn't just Italian law, but it EU law. All half a billion (or so) people in the EU can benefit from this sort of protection.
Nope, they can’t. Local implementations differ wildly. In Germany, the burden of proof reverses after six months (i.e. after six months the buyer has to proof that a defect was present when they bought the product – I have not idea how you can do that short of hiring some sort of expert), making the two year warranty basically useless. No company will do anything for you after six months. Also, I can very much unders…
Italian law states that consumer electronics devices must be sold with a two-year free warranty For the record, this isn't just Italian law, but it EU law. All half a billion (or so) people in the EU can benefit from this sort of protection.
Nope, they can’t. Local implementations differ wildly. In Germany, the burden of proof reverses after six months (i.e. after six months the buyer has to proof that a defect was present when they bought the product – I have not idea how you can do that short of hiring some sort of expert), making the two year warranty basically useless. No company will do anything for you after six months. Also, I can very much unders…
For those who are confused by the European concept of guaranteed two-year warranty.
I experienced the worst service of my life from Apple South Africa. My iPad USB cable frayed, and I was first told that it was not under warranty. Then I found it was, from the call centre who asked me to take it in to the nearest iStore. When I took it in, the salesperson refused to help until I made an appoinment. I phoned their local call centre which instructed him to help me, and the he still refused to help. I had to get the manager involved. Three weeks later -after they lost my serial number twice- I finally got a replacement cable.
You can't use the local App Store to buy games (since they haven't bothered to arrange for self-rating like other app stores). This is never mentioned by Apple South Africa in their marketing material.
My theory is that their overseas branches/distributors were set up for an older era, and they can't keep up with Apple's sudden rise.
Italy isn't the only place suffering from poor Apple service. I experienced the worst service of my life from Apple South Africa. My iPad USB cable frayed, and I was first told that it was not under warranty. Then I found it was, from the call centre who asked me to take it in to the nearest iStore. When I took it in, the salesperson refused to help until I made an appoinment. I phoned their local call centre which i…
Can you say a bit more about this? I don't follow.