Google closes Android developer complaint forums

Post by angryasian » Tue, Aug 23, 2011, 9:48 PM UTC

dpcan wrote: post #10

jen_h wrote: post #8

If this means that developer issues are going to be reviewed, responded to, and addressed by a real human being, and real public communication (maybe through the Dev Console, eh?) will be exchanged between Google and developers when issues arise, this is a very good thing - for both developers and Google. Reading these long, terrible, ranty threads that rarely contain any comment from Google is demoralizing and depre…

I didn't see anything in that forum post from Google about improving or adding anything. I just saw a link to the already awful contact form and a message basically telling me to stay out. I went to this forum every day to gauge whether I was the only one experiencing a problem or not. Was I the only one seeing the "Just In" category missing? Was the Market not loading for everyone else? Did anyone else not get their…

Post by radley » Wed, Aug 24, 2011, 1:58 AM UTC

dpcan wrote: post #16

jen_h wrote: post #13

Earlier quoted context omitted.

+1. Market support hates me. I just keep writing them, and writing them, and encouraging users to do the same. It always feels like tilting against windmills and I've never had Market Support solve a single issue or respond with any details that showed they even understood the issue, but I do it anyway with fingers crossed. You're right about the forums - I've had a few issues that Market Support was useless on, but…

That's just the thing. Have you ever talked to ANYONE who's received a response back from those Google support contact forms that wasn't just a canned response with no indication that anyone has read anything? Who are they trying to fool with that post asking us to go to the contact forms? I just do not understand what kind of show they are trying to run over there. It's baffling. Why not provide awesome support? Why…

Post by alohahacker » Wed, Aug 24, 2011, 3:25 AM UTC

dpcan wrote: post #10

jen_h wrote: post #8

If this means that developer issues are going to be reviewed, responded to, and addressed by a real human being, and real public communication (maybe through the Dev Console, eh?) will be exchanged between Google and developers when issues arise, this is a very good thing - for both developers and Google. Reading these long, terrible, ranty threads that rarely contain any comment from Google is demoralizing and depre…

I didn't see anything in that forum post from Google about improving or adding anything. I just saw a link to the already awful contact form and a message basically telling me to stay out. I went to this forum every day to gauge whether I was the only one experiencing a problem or not. Was I the only one seeing the "Just In" category missing? Was the Market not loading for everyone else? Did anyone else not get their…

Post by chc » Wed, Aug 24, 2011, 3:31 AM UTC

drivebyacct2 wrote: post #24

drivebyacct2 wrote: post #6

Earlier quoted context omitted.

Did you read the article? My understanding from devs that I follow is that the current feedback system is pretty awful. If they're going to focus on better ways of fostering dev/Market support, that seems like a good thing. (I'm downvoted for saying the same thing the top comment did, before that comment existed? OK? Cool story guys, it's not like the article implies a change in how Google handles these issues in an…

crickets Keeping hitting that arrow!