Since it sounds like Google didn't participate in the forum in any meaningful way, users will just migrate somewhere else. Personally, I find it more frustrating to be given a proprietary 'help' forum manned by users as clueless as myself. If it's not getting me professional help, I'd rather use a Newsgroup or similar.
Google closes Android developer complaint forums
21–30 of 39 posts
Re: Google closes Android developer complaint forums
#22I have published apps, and I would gladly pay an annual fee for increased publisher support.
The developer documents and engineering engagement is already pretty good from an actual app development perspective... but when things with the android market goes sideways, the support and communication is really pretty bad. To make matters worse, it is usually completely out of the app developers control to fix it.
When it was an issue that I knew others were facing, I felt pretty confident that it would eventually be fixed, because enough noise would be made.
I know several Android developers, and they all feel frustrated and befuddled by the lack of developer support - and we are all willing to pay extra for it. This is, with at least what we know now, another step backwards.
Re: Google closes Android developer complaint forums
#23Given Google's excellent track record on direct contact customer support, I trust this will be an great step forward for the entire community!
Re: Google closes Android developer complaint forums
#24Another "open" move for Android.
Did you read the article? My understanding from devs that I follow is that the current feedback system is pretty awful. If they're going to focus on better ways of fostering dev/Market support, that seems like a good thing. (I'm downvoted for saying the same thing the top comment did, before that comment existed? OK? Cool story guys, it's not like the article implies a change in how Google handles these issues in an…
crickets Keeping hitting that arrow!
Re: Google closes Android developer complaint forums
#25I have published apps, and I would gladly pay an annual fee for increased publisher support. The developer documents and engineering engagement is already pretty good from an actual app development perspective... but when things with the android market goes sideways, the support and communication is really pretty bad. To make matters worse, it is usually completely out of the app developers control to fix it. When it…
The problem with this argument is that many of us are making significant money in the Market, and we feel pretty strongly that for that 30% cut Google gets of our sales, we should be getting way better support. Hell, GREAT support. Then turning us away from a public forum is like spit in our face.
Over the last year, I ALONE have given up enough in that 30% to pay the salary of at least a part-time employee just to handle support.
People claim to THINK they know where this 30% is going - maybe to a carrier, or maybe to Google, but Google hasn't officially explained what that 30% is for - at least not anywhere that I've seen.
Re: Google closes Android developer complaint forums
#26I have published apps, and I would gladly pay an annual fee for increased publisher support. The developer documents and engineering engagement is already pretty good from an actual app development perspective... but when things with the android market goes sideways, the support and communication is really pretty bad. To make matters worse, it is usually completely out of the app developers control to fix it. When it…
The problem with this argument is that many of us are making significant money in the Market, and we feel pretty strongly that for that 30% cut Google gets of our sales, we should be getting way better support. Hell, GREAT support. Then turning us away from a public forum is like spit in our face. Over the last year, I ALONE have given up enough in that 30% to pay the salary of at least a part-time employee just to h…
Hmm. I am not saying they shouldn't be doing better, with just their 30% cut. I am saying I would be willing to pay an annual fee for better support, and the other developers I know personally would as well.
It is not mutually exclusive position - I am being pragmatic, and if $X/year gave me good support, then sign me up... even if I think they should be doing better with their 30%. I just ultimately want the problem solved; I am definitely willing to pay, because I don't want my revenue stream jeopardized for the lack of market support should a problem arise. But yes, they could be doing better right now.
Re: Google closes Android developer complaint forums
#27Earlier quoted context omitted.
+1. Market support hates me. I just keep writing them, and writing them, and encouraging users to do the same. It always feels like tilting against windmills and I've never had Market Support solve a single issue or respond with any details that showed they even understood the issue, but I do it anyway with fingers crossed. You're right about the forums - I've had a few issues that Market Support was useless on, but…
That's just the thing. Have you ever talked to ANYONE who's received a response back from those Google support contact forms that wasn't just a canned response with no indication that anyone has read anything? Who are they trying to fool with that post asking us to go to the contact forms? I just do not understand what kind of show they are trying to run over there. It's baffling. Why not provide awesome support? Why…
I know what sort of show: a very cheap one.
Customer support is tremendously expensive. Sophisticated support for developers costs even more.
Re: Google closes Android developer complaint forums
#28I have published apps, and I would gladly pay an annual fee for increased publisher support. The developer documents and engineering engagement is already pretty good from an actual app development perspective... but when things with the android market goes sideways, the support and communication is really pretty bad. To make matters worse, it is usually completely out of the app developers control to fix it. When it…
The problem with this argument is that many of us are making significant money in the Market, and we feel pretty strongly that for that 30% cut Google gets of our sales, we should be getting way better support. Hell, GREAT support. Then turning us away from a public forum is like spit in our face. Over the last year, I ALONE have given up enough in that 30% to pay the salary of at least a part-time employee just to h…
I have seen articles claiming that Google gets nothing from sales, though it's not really clear. See [1] for example that says that the entire 30% goes to the carriers and billing settlement fees.
Re: Google closes Android developer complaint forums
#29Earlier quoted context omitted.
Did you read the article? My understanding from devs that I follow is that the current feedback system is pretty awful. If they're going to focus on better ways of fostering dev/Market support, that seems like a good thing. (I'm downvoted for saying the same thing the top comment did, before that comment existed? OK? Cool story guys, it's not like the article implies a change in how Google handles these issues in an…
crickets Keeping hitting that arrow!
[deleted]
Re: Google closes Android developer complaint forums
#30Another "open" move for Android.
Did you read the article? My understanding from devs that I follow is that the current feedback system is pretty awful. If they're going to focus on better ways of fostering dev/Market support, that seems like a good thing. (I'm downvoted for saying the same thing the top comment did, before that comment existed? OK? Cool story guys, it's not like the article implies a change in how Google handles these issues in an…
I would honestly appreciate any sort of explanation as to the just massive amount of downvotes I received for this post. Obviously, pointing out the silence wasn't received well earlier and I fear it won't be better now.
My reply was relevant and accurate in the context of the article. Further, it's in the exact same vein as the highly popular now-top comment which didn't exist when I wrote this post. The only reply only points out that his email experience was poor in the past. It's obvious that Google wants to shift to one-on-one email support both in the article and the forum post.
So why did I get crapped on so badly?