31–40 of 77 posts
The HN headline says "Affecting US" but the article and all comments I've read suggest this is happening only in San Francisco. Y'all must have some excellent broadband in California on average, wide-area Comcast outages are pretty common where I live, they certainly don't make the news. Edit: Guess I spoke too soon, people are indeed reporting outages across the country.
The HN headline says "Affecting US" but the article and all comments I've read suggest this is happening only in San Francisco. Y'all must have some excellent broadband in California on average, wide-area Comcast outages are pretty common where I live, they certainly don't make the news. Edit: Guess I spoke too soon, people are indeed reporting outages across the country.
Comcast/xfinity is horrible, last month during the atmospheric river my parents lost internet for 4 days. There was no update ever of when it would come back and their CS agent actually suggested that although they are working from home they should go use a public xfinity wifi spot... I suggested to him that he turn off his internet and go work at a public wifi point and tell me if that's a good solution
The HN headline says "Affecting US" but the article and all comments I've read suggest this is happening only in San Francisco. Y'all must have some excellent broadband in California on average, wide-area Comcast outages are pretty common where I live, they certainly don't make the news. Edit: Guess I spoke too soon, people are indeed reporting outages across the country.
Is it that rare of an occurrence that it's worth reporting in the newspaper? Comcast goes down in my area a few times a year, every year, for the 20 years I've been handcuffed to them. It's not ideal, but I wouldn't describe it as a newsworthy event.
Comcast/xfinity is horrible, last month during the atmospheric river my parents lost internet for 4 days. There was no update ever of when it would come back and their CS agent actually suggested that although they are working from home they should go use a public xfinity wifi spot... I suggested to him that he turn off his internet and go work at a public wifi point and tell me if that's a good solution
Don’t hassle CS agents in a situation like this. S/he was trying to help. Obviously the CS agent can’t go out and fix cables or reboot servers or do whatever needs to be done to fix it. But there is a chance that the customer will be better off knowing there is the hotspot option.
Obviously don’t start getting angry, but if there’s a point of frustration please pass it along.
I experienced this outage last night, which doesn't seem to be a routing issue, because the cable modem can't establish connection with the headend(CMTS). but the the outage impacted area is big whole bay area and some other states, which seems to suggest issue happens on a central system, not just a few malfunctioned CMTS; my guess it is backend system related to managing cable modem or CMTS
One nice thing about San Francisco is we have many great alternatives for ISPs. Comcast truly is terrible. Wave Broadband is an excellent competing cable Internet company. Sonic is the best ISP I have ever had or could even imagine; reliable symmetric gigabit fiber, super low latency (4ms to the edge, it's all glass), tech support that knows what they're doing. There's also MonkeyBrains for 100+Mbps fixed wireless. N…
I suppose Sonic is also an option that I would love to entertain, but they're just reselling AT&T DSL here.
If only we had municipal broadband, but the corps own the infrastructure and have long contracts with the cities :(