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EasyJet admits a cyber-attack has affected approximately nine million customers

bbc.co.uk

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Re: EasyJet admits a cyber-attack has affected approximately nine million customers

#31

Post by 88840-8855 »

Nextgrid wrote: post #28
mindracer wrote: post #12

Earlier quoted context omitted.

Me too, could be a lot of passports being cancelled and reissued shortly

Why would reissuing passports help? The old passport is still valid and only the government is actually able to tell whether it's cancelled (as they have access to the passport DB), but for all other intents and purposes (identity verification for banks, etc) the other passport still appears perfectly valid.

Stolen and lost documents are logged in an international data base. I have lost my ID a few years ago. Every now and then I am being asked at borders whether I have found it or it was still lost.

Banks check during the KYC process whether the document ID is on this blacklist. If yes, authorities are contacted.

Hence, once compromised/lost, apply for a new one and tell them what happened with your old one.

Re: EasyJet admits a cyber-attack has affected approximately nine million customers

#33

Post by dmos62 »

malux85 wrote: post #3

If EasyJets systems are anything like their customer service, their in-flight food, their baggage handling or their scheduling, this is not surprising.

Partner had trouble doing an online check-in with EasyJet. Some kind of error. Arrived at the airport to be told that even though she has the ticket, she does not have a place. There were ~5 people with her in the same situation. 4 other people did not show up for the flight, so some of them got a seat after all. My partner did not, spent the night in the airport. Took about a year and loads of calling to get a compensation. At the end had to outsource it; the outsourced-compensation-getting ended up costing 200 euros.

Re: EasyJet admits a cyber-attack has affected approximately nine million customers

#35

Post by helldritch »

pedrocr wrote: post #34

EasyJet was the one hacked, the customers got their information stolen from the hack but were not themselves hacked.

This reminds me of "identity theft".

Someone didn't steal my identity, someone stole from the bank using my identity. It should really be called "bank fraud".

Re: EasyJet admits a cyber-attack has affected approximately nine million customers

#36

Post by hadrien01 »

Nextgrid wrote: post #26
morsch wrote: post #19

Any customer data, and especially PII, needs to be toxic. The toxicity needs to increase super-linearly with the total amount of data, because the value of leak does, too, while the difficulty of the breach probably does not. It needs to be so expensive to store extensive data of millions of people that companies (or for that matter, the government) cannot wait to get rid of it. Currently, most online shops nudge me…

Collecting data is just a symptom of a bigger disease called "marketing". You eradicate that disease and suddenly there's no reason to collect more data than necessary, along with a near-infinite list of other quality of life improvements like the lack of dark patterns, email and push spam ("newsletters" and "offers" as they call them), etc.

In that case the data was clearly needed for the essential service EasyJet provides, it wasn't marketing data. According to the article, the data stolen was email addresses and travel details, and for some customers credit card details (for customers who asked EasyJet to save them)

Re: EasyJet admits a cyber-attack has affected approximately nine million customers

#40

Post by swarnie_ »

malux85 wrote: post #3

If EasyJets systems are anything like their customer service, their in-flight food, their baggage handling or their scheduling, this is not surprising.

And yet still not the worst airline in Europe, Ryanair takes that shitty award for some truly appalling business practises.
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